|
|
Post by brentkuz on Mar 16, 2015 8:57:40 GMT -6
New duffle bag.
Pro:
Better shoulder pad, side mount points for shoulder strap, leather foot pads, lower price, leather on the inside? Haven't seen that.
Cons:
Cotton webbing shoulder strap instead of matching leather.
Extra huge plus:
I won't say exactly what they did but Ren helped me out. Being an original duffle bag backer I brought up some flaws to the original design. Needless to say I am extremely happy with Gustin helping me out. When they didn't need to.
|
|
|
|
Post by curieux88 on Mar 17, 2015 17:09:23 GMT -6
I think I'm done with Gustin.
I recently got a pair of n ixp (34slim), and one leg turned out to be an inch wider than the other. I wrote something about it on this page few days ago.
Anyhow, they got the pair back today, and Ren sent email to me regarding the email.
In the email, Ren said they don't have any n ixp in stock in any size. I know that that's not true, because I just saw four differences sizes of the same product, and one of them is my size.
I'm surprised that he didnt even check the stock page before typing up that email.
I don't know if he intentionally lied to me, or soemthinng is going on with their stock page system, but i can't trust them anymore.
|
|
|
|
Post by ickes on Mar 17, 2015 17:15:58 GMT -6
I think I'm done with Gustin. I recently got a pair of n ixp (34slim), and one leg turned out to be an inch wider than the other. I wrote something about it on this page few days ago. Anyhow, they got the pair back today, and Ren sent email to me regarding the email. In the email, Ren said they don't have any n ixp in stock in any size. I know that that's not true, because I just saw four differences sizes of the same product, and one of them is my size. I'm surprised that he didnt even check the stock page before typing up that email. I don't know if he intentionally lied to me, or soemthinng is going on with their stock page system, but i can't trust them anymore. ; I could be wrong here but IIRC Gustin said a while back that they cannot pull items from the stock store for situations like yours. I don't remember the reason why but I believe that once an item is in the stock store it is in the stock store until it is sold. The piles of items they have to use for returns or exchanges are different from the ones set aside for the stock store. Shoot him an email back and ask him. It won't hurt and maybe he can explain it to you. My NIxP's came in an inch and a half below the fit guide in the waist and one leg was actually on inch longer than the other. Looks like there are obviously still some QC issues with Gustin. Needless to say mine are going back as well. |
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Mar 17, 2015 17:26:40 GMT -6
I think I'm done with Gustin. I recently got a pair of n ixp (34slim), and one leg turned out to be an inch wider than the other. I wrote something about it on this page few days ago. Anyhow, they got the pair back today, and Ren sent email to me regarding the email. In the email, Ren said they don't have any n ixp in stock in any size. I know that that's not true, because I just saw four differences sizes of the same product, and one of them is my size. I'm surprised that he didnt even check the stock page before typing up that email. I don't know if he intentionally lied to me, or soemthinng is going on with their stock page system, but i can't trust them anymore. ; I could be wrong here but IIRC Gustin said a while back that they cannot pull items from the stock store for situations like yours. I don't remember the reason why but I believe that once an item is in the stock store it is in the stock store until it is sold. The piles of items they have to use for returns or exchanges are different from the ones set aside for the stock store. Shoot him an email back and ask him. It won't hurt and maybe he can explain it to you. My NIxP's came in an inch and a half below the fit guide in the waist and one leg was actually on inch longer than the other. Looks like there are obviously still some QC issues with Gustin. Needless to say mine are going back as well. I stand corrected. Now I'm remembering something different from what I stated. IIRC, yet again, the stock store is a fulfillment center that is independent of Gustin. Edit: Found the post made by stinky. |
|
|
|
Post by wisdom on Mar 17, 2015 20:43:19 GMT -6
curieux88; I could be wrong here but IIRC Gustin said a while back that they cannot pull items from the stock store for situations like yours. I don't remember the reason why but I believe that once an item is in the stock store it is in the stock store until it is sold. The piles of items they have to use for returns or exchanges are different from the ones set aside for the stock store. Shoot him an email back and ask him. It won't hurt and maybe he can explain it to you. My NIxP's came in an inch and a half below the fit guide in the waist and one leg was actually on inch longer than the other. Looks like there are obviously still some QC issues with Gustin. Needless to say mine are going back as well. I personally think it's non-sense to ship "extra" stock items from an off site location, but I won't get into that. Anyhow, I got the first email around 3pm (mountain time), but I noticed that they have the same item in stock page around 1pm (mountain time). Seriously? It literally takes few seconds to double check their own stock page. How could he have not checked the stock page before telling me that they have nothing in stock? I expected him to check the stock page, and say "hey, we don't have in the office, but at the time of writing this email I see that there's the same size on the stock page. I can't order it for you, but if you do order, we will reimburse you right away." What's the point of having stock items, if they can't replace faulty items? Is it that hard to come up with a reasonable solution rather than offering store credit? Poor quality control is somewhat understandable, but poor customer service is definitely not acceptable, especially if they acknowledge that they have serious QC issues. Perhaps the pair in the stock store is the pair you sent back, with the size difference corrected, of course. Maybe you should buy it with the credit he's going to spot you =) |
|
|
|
Post by curieux88 on Mar 17, 2015 21:07:35 GMT -6
I got the email back from Ren two hours ago I personally think it's non-sense to ship "extra" stock items from an off site location, but I won't get into that. Anyhow, I got the first email around 3pm (mountain time), but I noticed that they have the same item in stock page around 1pm (mountain time). Seriously? It literally takes few seconds to double check their own stock page. How could he have not checked the stock page before telling me that they have nothing in stock? I expected him to check the stock page, and say "hey, we don't have in the office, but at the time of writing this email I see that there's the same size on the stock page. I can't order it for you, but if you do order, we will reimburse you right away." What's the point of having stock items, if they can't replace faulty items? Is it that hard to come up with a reasonable solution rather than offering store credit? Poor quality control is somewhat understandable, but poor customer service is definitely not acceptable, especially if they acknowledge that they have serious QC issues. Perhaps the pair in the stock store is the pair you sent back, with the size difference corrected, of course. Maybe you should buy it with the credit he's going to spot you =) I highly doubt that the stock pair is the one that I sent back. When I checked the tracking number, they got mine around the same time as they updated the stock page. I just asked for a refund. I'm done supporting Gustin and backing their products until they resolve this sucky customer service issue and QC. I'm pissed. I actually like Gustin. I've been telling everyone around about it. It seems like they turned into another big city company that only does designing, but has no control over the actual production and logistics. What's the whole point "Made in Star Spangled America" if there's no craftmanship? How's it different from "Made in China by big corps?" Why can't they be proud of what they actual ship out, instead of just what they design? |
|
|
|
Post by brentkuz on Mar 17, 2015 21:55:36 GMT -6
The stock store is, albeit odd, different. Pretty sure that's why they tag on $5 an item. The process is odd and I don't think it's the best but I don't think Ren was lying to you or trying to deceive you at all.
|
|
|
|
Post by felizuno on Mar 17, 2015 22:01:01 GMT -6
Rofl "big city".
Sorry about your pants. People in the USA make mistakes too. Use you credit on the pair in the stock store.
I know it's hard to believe, but it gets better. You can make it. Some day far from now you'll find the strength to look back on this and not even shed a tear. Strength comes with time.
Have a wine cooler or something.
|
|
|
|
Post by brentkuz on Mar 18, 2015 9:07:15 GMT -6
I thought we weren't allowed to post emails?
|
|
|
|
Post by ickes on Mar 18, 2015 10:01:05 GMT -6
I thought we weren't allowed to post emails? Thanks for bringing this to our attention Brent. Personal exchanges have been deleted from the posts you are referring too. |
|
|
|
Post by bugula on Mar 18, 2015 11:04:46 GMT -6
i dig the color of them (but they're not that unique...N&F, RgT and others have done similar releases) but they come out a bit lighter in weight than I expected and have a strange hand feel to them. Maybe I've just grown too accustomed to my heavier weights over the past few months.  FWIW, that hand feel will change right quick if you wear them regularly. Two weeks or so and that starchy crispness is pretty well gone. They get soft, but not supple. If that makes any sense. Actually, I guess I should be asking you what you thought was strange about the hand feel, rather than pontificating like a dickhead about what I think of it. On the issue of weight, though...dude, they're 10.5-oz or something, right? What were you expecting, Iron Hearts? i like heavily starched raw denim. i just thought these felt like wet toilet paper. i'm sure most of that is coming from me solely handling 16+oz denim for the past few months and forgetting what my lightweight stuff felt like. |
|
|
|
Post by curieux88 on Mar 18, 2015 11:06:33 GMT -6
I thought we weren't allowed to post emails? Thanks for bringing this to our attention Brent. Personal exchanges have been deleted from the posts you are referring too. Oops sorry didn't know that |
|
|
|
Post by Winterland on Mar 18, 2015 11:15:49 GMT -6
Thanks for bringing this to our attention Brent. Personal exchanges have been deleted from the posts you are referring too. Oops sorry didn't know that We will get something posted in the rules about this. We understand members are just trying to pass on information. While it is not against the law etc to post emails, messages we are just trying to play it on the safe side. When something is posted on the Internet it is pretty much there/here forever. We don't want anything personal that shouldn't be posted to get posted here. Feel free to paraphrase what was written though. Thanks your Mods |
|
|
|
Post by Mattbert on Mar 18, 2015 11:41:49 GMT -6
FWIW, that hand feel will change right quick if you wear them regularly. Two weeks or so and that starchy crispness is pretty well gone. They get soft, but not supple. If that makes any sense. Actually, I guess I should be asking you what you thought was strange about the hand feel, rather than pontificating like a dickhead about what I think of it. On the issue of weight, though...dude, they're 10.5-oz or something, right? What were you expecting, Iron Hearts? i like heavily starched raw denim. i just thought these felt like wet toilet paper. i'm sure most of that is coming from me solely handling 16+oz denim for the past few months and forgetting what my lightweight stuff felt like. Heh, I can see that. I was not suffering from that heavyweight bias because it was mid-September when I got mine, so I was coming off a few months of wearing the Summerweights, Super Lights, and Grey Silks. Compared to that baseline, wet toilet paper would have felt like iron. Even so, I would've said mine were definitely on the crispy/starchy side to begin with. But yes they softened up quite quickly because they are indeed lightweight. |
|
|
|
Post by ickes on Mar 18, 2015 12:07:38 GMT -6
Thanks for bringing this to our attention Brent. Personal exchanges have been deleted from the posts you are referring too. Oops sorry didn't know that No worries at all man. As Winterland stated, we are working on getting something posted in the rules regarding this. |
|
|
|
Post by benjaminpersitz on Mar 18, 2015 15:36:20 GMT -6
I received a 2 pack of t-shirts today that I bought on E-bay. They are a medium. I originally thought a small would work, but now that I have these I see that medium is the fit for me. I'm 5'8, 160 with a 38" chest. I can fit into a classic small G button down, but I think a slim fit medium would be a better fit for me. Even though the measurements are the same I think a longer body would help loosen things up a bit.
Hopefully this helps some of you with t-shirt sizing. I will post a fit pic later.
|
|
|
|
Post by felizuno on Apr 6, 2015 16:49:42 GMT -6
Well, after several successes and a few failures, I feel like I'm done with Gustin. Got some nice work shirts, some nice oddball denims, and a few chambray shirts I like. Chinos were ultimately a bust, as were patterned shirts. Chore coats are getting heavy rotation now that it's warming up.
Gustin was great for buying a large quantity without spending too much, but that is ultimately not a positive thing IMO. I would rather pay more and not take such a dramatic quality risk each time. Some of my favorite pieces I own are Gustin, but I can afford not to ride the quality roller coaster anymore. I'm still blown away by how long I kept coming back to them after certain issues, but I think it speaks to the fact that when they get it right they absolutely hit grand slams.
It's weird to think, but after my Moss Herringbones arrive I will have an empty Gustin queue and doubt there will be anything that tempts me back.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Apr 6, 2015 16:52:49 GMT -6
Well, after several successes and a few failures, I feel like I'm done with Gustin. Got some nice work shirts, some nice oddball denims, and a few chambray shirts I like. Chinos were ultimately a bust, as were patterned shirts. Chore coats are getting heavy rotation now that it's warming up. Gustin was great for buying a large quantity without spending too much, but that is ultimately not a positive thing IMO. I would rather pay more and not take such a dramatic quality risk each time. Some of my favorite pieces I own are Gustin, but I can afford not to ride the quality roller coaster anymore. I'm still blown away by how long I kept coming back to them after certain issues, but I think it speaks to the fact that when they get it right they absolutely hit grand slams. It's weird to think, but after my Moss Herringbones arrive I will have an empty Gustin queue and doubt there will be anything that tempts me back. That's unfortunate. What brands will you go to in Gustin's stead? |
|
|
|
Post by felizuno on Apr 6, 2015 17:00:01 GMT -6
I'll probably add a pair of IH Loomies, but really just not needing to grow the wardrobe too much. TBH this year I'll be more likely to buy a new suit than more casual wear. Maybe a few PBJ shirts in moments of weakness.
|
|
|
|
Post by benjaminpersitz on Apr 9, 2015 19:21:23 GMT -6
Two pairs of G's and I'm still trying to figure out sizing. 31 Slims are definitely too small for me although I can wear them around buttoned up etc. 32 slims still feel tight in the waist but are good everywhere else. Do I dare try a 33 slim!?
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Apr 9, 2015 19:29:38 GMT -6
Two pairs of G's and I'm still trying to figure out sizing. 31 Slims are definitely too small for me although I can wear them around buttoned up etc. 32 slims still feel tight in the waist but are good everywhere else. Do I dare try a 33 slim!? How about a 33 skinny? |
|
|
|
Post by benjaminpersitz on Apr 9, 2015 19:33:17 GMT -6
Two pairs of G's and I'm still trying to figure out sizing. 31 Slims are definitely too small for me although I can wear them around buttoned up etc. 32 slims still feel tight in the waist but are good everywhere else. Do I dare try a 33 slim!? How about a 33 skinny? The thighs would kill me. That skinny cut is crazy. |
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Apr 9, 2015 19:41:59 GMT -6
The thighs would kill me. That skinny cut is crazy. Do the 32 slims fit you spot on in the other measurements besides waist? If it's not too tight, then I don't think it'll be too bad. It should stretch .5 or so inches. |
|
|
|
Post by benjaminpersitz on Apr 9, 2015 19:42:59 GMT -6
The thighs would kill me. That skinny cut is crazy. Do the 32 slims fit you spot on in the other measurements besides waist? If it's not too tight, then I don't think it'll be too bad. It should stretch .5 or so inches. For the most part. My plan is to just wear the shit out of the 32s and see how they feel in two weeks. |
|
|
|
Post by brentkuz on Apr 10, 2015 11:26:05 GMT -6
Anyone have a feeling the City Coat will not be released again? I'm getting the same feeling from the Work Shirt. Might be very few if any released.
Bold prediction.
|
|
