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Post by davelewis on May 22, 2015 13:01:04 GMT -6
Zero response to instagram post, phone calls with voicemail, and an email. Truly impressive. I don't mind waiting a couple weeks, but this is about principle. You can't take people's money and ignore them. Au contraire. They have been doing this for quite some time now. It surprises me how some are still ordering stuff from them, expecting to get a different result. Why all know the definition of this! |
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Post by natpark on May 22, 2015 13:40:55 GMT -6
Ordered RTW Monday evening. Got tracking number on Tuesday afternoon. Jeans shipped yesterday evening. Should have them in hand tomorrow. I'll let you know if/when that happens. woah, what did you order? Kaihara light indigo. Will post photos tomorrow. |
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Post by benjaminpersitz on May 22, 2015 13:52:12 GMT -6
Zero response to instagram post, phone calls with voicemail, and an email. Truly impressive. I don't mind waiting a couple weeks, but this is about principle. You can't take people's money and ignore them. Au contraire. They have been doing this for quite some time now. It surprises me how some are still ordering stuff from them, expecting to get a different result. Why all know the definition of this! This is my first order. I had a feeling they'd screw this up, but I wanted to see for myself. |
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Post by benjaminpersitz on May 22, 2015 14:11:21 GMT -6
Finally got through to Emily. She says they are working on it, but they only have one person working in the shipping department so it's taking awhile. She says I should have tracking by Monday, but Wednesday at the latest. If that's true, I can't understand that decision. "Tons of stuff to ship out? Lets have one guy do it!" Such poor management. If it's a stall tactic, I'll just call my Cc company Thursday.
Seriously though, it takes maybe 5 minutes to ship a package? You could do ten an hour with breaks, 80 a day, meaning you should have all orders shipped within 7 days.
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Post by julian on May 22, 2015 14:32:08 GMT -6
Finally got through to Emily. She says they are working on it, but they only have one person working in the shipping department so it's taking awhile. She says I should have tracking by Monday, but Wednesday at the latest. If that's true, I can't understand that decision. "Tons of stuff to ship out? Lets have one guy do it!" Such poor management. If it's a stall tactic, I'll just call my Cc company Thursday. Seriously though, it takes maybe 5 minutes to ship a package? You could do ten an hour with breaks, 80 a day, meaning you should have all orders shipped within 7 days. It's also a fairly unskilled job that you could rope anyone in to do for a week or two to clear backlog. Can't imagine 'training' would take much longer than 20 minutes either. As you say, surely if you have stacks of completed orders piled up it'd be crazy to just set one person to work on actually shipping the damn things. |
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Post by metals37 on May 22, 2015 14:55:02 GMT -6
I apologize for making such a flippant comment related to price earlier. You guys are right that it doesn't really matter what you paid, it's the unscrupulous nature of this company that is the issue. This thread, like all the threads in the LD section, is a therapy session for those of you who ordered. I was tempted by the $69 and then $34.50 pricing, but heeded the caution of the masses and never placed an order. I will now exit this thread and pay attention to CF and G.
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Post by matt on May 22, 2015 14:58:36 GMT -6
Laura has been doing the shipping. From my recent visits, that's her thing.
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Post by davelewis on May 22, 2015 15:09:23 GMT -6
I apologize for making such a flippant comment related to price earlier. You guys are right that it doesn't really matter what you paid, it's the unscrupulous nature of this company that is the issue. This thread, like all the threads in the LD section, is a therapy session for those of you who ordered. I was tempted by the $69 and then $34.50 pricing, but heeded the caution of the masses and never placed an order. I will now exit this thread and pay attention to CF and G. I would say this forum is a success, if even one person has heeded the message, and decided to not place an order with these guys. Nicely done sir! No headaches for you. |
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Post by faustas on May 22, 2015 15:31:14 GMT -6
I apologize for making such a flippant comment related to price earlier. You guys are right that it doesn't really matter what you paid, it's the unscrupulous nature of this company that is the issue. This thread, like all the threads in the LD section, is a therapy session for those of you who ordered. I was tempted by the $69 and then $34.50 pricing, but heeded the caution of the masses and never placed an order. I will now exit this thread and pay attention to CF and G. I would say this forum is a success, if even one person has heeded the message, and decided to not place an order with these guys. Nicely done sir! No headaches for you. I'm considering getting a pair of those jeans. Could someone help summarize why one should not purchase from LD? |
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Post by seth on May 22, 2015 15:44:27 GMT -6
I would say this forum is a success, if even one person has heeded the message, and decided to not place an order with these guys. Nicely done sir! No headaches for you. I'm considering getting a pair of those jeans. Could someone help summarize why one should not purchase from LD? I'll assume since you're a new member that question is not a joke. Spend a little time reading the Order Update Thread for LD. Heed the wisdom of the crowd. |
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Post by Winterland on May 22, 2015 15:45:15 GMT -6
I would say this forum is a success, if even one person has heeded the message, and decided to not place an order with these guys. Nicely done sir! No headaches for you. I'm considering getting a pair of those jeans. Could someone help summarize why one should not purchase from LD? As this question could be responded in novel proportions, I will summarize and preface by saying I am still waiting for an item from November but did get some items from Nov. that I am happy with. The recent Ready To Wear is too soon to tell how it will go but I did get a shipping confirmation today from my 5/14 order. There are others waiting on old orders and also refunds. I along with others did receive a refund for a returned or cancelled item. Many have received product and when it has been the correct item and size most have been happy with quality. Not sure how long the sale is going but over the next few days you should hear how the RTW is working out. Even with the mentioned problems some members are ordering the RTW. The price is hard to beat for USA selvedge denim. |
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Post by davelewis on May 22, 2015 15:46:29 GMT -6
I would say this forum is a success, if even one person has heeded the message, and decided to not place an order with these guys. Nicely done sir! No headaches for you. I'm considering getting a pair of those jeans. Could someone help summarize why one should not purchase from LD? If you have the time, I suggest you go back and read the threads here, and maybe you will get a feel for what you'd be getting into. |
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Post by brentkuz on May 22, 2015 15:47:30 GMT -6
Getting completely bend out of shape about a $47 (with shipping) pair of selvedge jeans seems pretty silly - but what do I know. Why is the dollar amount important? Sure, I can lose with no great impact on my life, but that's not the point. IN fact, PM me for my Paypal and you can drop off a spare $47 to me for this long weekend. Should get me coffee and a muffin in Santa Barbara... I had bad experiances with lawless. I am done with them. I won't give them a dime. I also don't keep going on about it and I know that calling him a joke won't help anything. (Although it may be justified) I just don't find it useful in my situation. That said I am with Old26 it is not the dollar amount that is important but it still could be to some people. If I was back in high school or college $47 on jeans was a TON! I was buying sub $20 old navy and Aeropostale jeans but I was broke as a joke. So to some people $47 might be a days work take home pay. That is a big deal. If I was just getting into the raw denim game this would sour me quickly and ruin other companies like lawless. IE: Taylor Stitch, Gustin, Flint and Tinder etc. Like when taxes and gas prices go up 2¢ it matters! |
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Post by Old26 on May 22, 2015 15:52:55 GMT -6
I think had you spent enough time here and money like most if not all the "complainers", you'd have a different perspective. Even if you chose not to, people here have every right to vent frustration. Only cats I'm not giving seconds to on sympathy are the RTW buyers that got chumped by LD to begin with. Boggles me mind... I've been here since November 3rd when I ordered from Lawless the first time like many of you did. Order #140 came in for me about 6 weeks ago, and I still have a shirt from the Black Friday sale I'm waiting on. I chipped in for the RTW, because I liked what I saw with my first order. Yes, it's slow, and yes, L&D has made some major mistakes on the customer service front. I'm just saying, calling the guy childish names like Romaine Avocado and dropping dick statues on the premises isn't what I came here to listen to. By all means, carry on if that's what you want this forum to be about. Not what this forum is "about". However, many forums just nuke negative posts and we need a place - want a place where folks can post a little angst. We try hard to balance it all out - it's not easy. However, with the track record of LD and it's staff, it's only right to have a trail where new folks can weigh the real-life experiences posted here and make an educated choice. It's been cleaned up, and yea, we all agree the names, etc. should be dropped. Valid complaints are OK, so we all need to try and keep the place clean. |
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Post by faustas on May 22, 2015 17:29:38 GMT -6
Thanks seth for directing me to the Order Update Thread and @winterland's note about RTW. I am somewhat aware of LD with their delays but did not know some are 6 months late. Some of the adjectives describing them also seem to suggest more than just delays. If I were to try my luck, I would try the RTW's. But are they even profitable for the company? |
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Post by Deleted on May 22, 2015 17:53:43 GMT -6
[/quote]I'm considering getting a pair of those jeans. Could someone help summarize why one should not purchase from LD?[/quote]
With all that's happened a better question is why should anyone purchase from them?
The only reason I can think of is that they are cheap.
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Post by oatwilly on May 22, 2015 17:57:40 GMT -6
My order status is...ordered 5/14, sent a request for update/shipping confirmation 5/20, received the following message this morning 5/22: "Your items should ship out today! Look for your tracking number within the next few hours", it's 4:56pm 5/22 and no tracking number received, and order on site still reads "pending"
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Post by hotchile on May 22, 2015 18:02:29 GMT -6
If I was just getting into the raw denim game this would sour me quickly and ruin other companies like lawless. IE: Taylor Stitch, Gustin, Flint and Tinder etc. Like when taxes and gas prices go up 2¢ it matters! I'll actually say my negative experience with LD&Co got me to go with Gustin. Seriously. I was looking into Gustin right before Lawless hit the scene. With the big November sale I went with a pair of the 16.5oz Cone, which I cancelled in mid-February having seen the writing on the wall. From that I sat around waiting for a good first denim from Gustin. When the Okayama Standard drop happened last week I was on it. I figured an extra $60 was worth it to actually get my denim in a timely manner. I figure I'll probably hop on the CF Texas Denim one of these days too. |
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Post by beeranddenim on May 22, 2015 19:48:13 GMT -6
You'll love the Gustin Oaks
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Post by Deleted on May 22, 2015 21:02:43 GMT -6
If I was just getting into the raw denim game this would sour me quickly and ruin other companies like lawless. IE: Taylor Stitch, Gustin, Flint and Tinder etc. Like when taxes and gas prices go up 2¢ it matters! I'll actually say my negative experience with LD&Co got me to go with Gustin. Seriously. I was looking into Gustin right before Lawless hit the scene. With the big November sale I went with a pair of the 16.5oz Cone, which I cancelled in mid-February having seen the writing on the wall. From that I sat around waiting for a good first denim from Gustin. When the Okayama Standard drop happened last week I was on it. I figured an extra $60 was worth it to actually get my denim in a timely manner. I figure I'll probably hop on the CF Texas Denim one of these days too. It's sad when people say Gustin wait times are a timely manner. Really says a lot about LD. |
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Post by Deleted on May 22, 2015 21:21:46 GMT -6
Getting completely bend out of shape about a $47 (with shipping) pair of selvedge jeans seems pretty silly - but what do I know. Why is the dollar amount important? Sure, I can lose with no great impact on my life, but that's not the point. IN fact, PM me for my Paypal and you can drop off a spare $47 to me for this long weekend. Should get me coffee and a muffin in Santa Barbara... The dollar amount itself isn't important, but it seems to be enough of a factor to have people climb back onto the train wreck that is LD and complain about it. You say you'll allow the pre-RTW LD customers to vent, but it seems like the only people doing the venting are the RTWers which is nuts. And I completely agree with you, no sympathy for those who decided after what we've seen LD pull to go for round 2. It makes no sense at all. If you're planning on jumping back onto the train wreck, then jumping back off if the merch isn't shipped within a small time frame, why jump on it in the first place? Why not wait and see? But I think I've beaten that argument into the ground. |
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Post by benjaminpersitz on May 22, 2015 22:25:16 GMT -6
Why does anyone care what another person spends their money on, or complains about or expects from a business?
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Post by wisdom on May 22, 2015 22:46:37 GMT -6
Why does anyone care what another person spends their money on, or complains about or expects from a business? Because people care enough to post it and others care enough to post in return. We wouldn't have a forum, otherwise. |
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Post by efrenlopez on May 22, 2015 23:41:36 GMT -6
If I was just getting into the raw denim game this would sour me quickly and ruin other companies like lawless. IE: Taylor Stitch, Gustin, Flint and Tinder etc. Like when taxes and gas prices go up 2¢ it matters! I'll actually say my negative experience with LD&Co got me to go with Gustin. Seriously. I was looking into Gustin right before Lawless hit the scene. With the big November sale I went with a pair of the 16.5oz Cone, which I cancelled in mid-February having seen the writing on the wall. From that I sat around waiting for a good first denim from Gustin. When the Okayama Standard drop happened last week I was on it. I figured an extra $60 was worth it to actually get my denim in a timely manner. I figure I'll probably hop on the CF Texas Denim one of these days too. I experienced another version of this story: I was mad at Gustin for taking 4 months to deliver my Chinos. I couldn't stay mad though because the Chinos are awesome, and because I had to start directing my anger at LD since I don't know if I'll ever get my Chinos from them. You know what's amazing about Gustin? I actually have clothing from them and wear it. I feel like Gustin actually owes LD some kind of royalty because people rarely get angry at their wait times anymore. |
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Post by julian on May 23, 2015 1:10:36 GMT -6
If I were to try my luck, I would try the RTW's. But are they even profitable for the company? Currently, I would suggest the RTWs are the best offering. In the past, lots of us purchased from Lawless mainly, I believe, due to three factors (in order): 1. The customisation options 2. The price (they were running a 50% off deal around early November 2014 as well) 3. The fact that they were a 'new' company and there was a LOT of goodwill toward their ethos and approach Despite virtually everyone here being conditioned to 2 or 3 month lead times for delivery of their jeans (the 'Gustin Effect'), once it became clear that Lawless' lead times were running to well over double that, and more, people started to lose patience and goodwill started to evaporate. One important aspect of the Gustin Effect was that they always seemed to ship everyone's orders around the same time. So, if you ordered Heavy Americans in November you would expect them to be with you in January. The crucial difference being that everyone who talked about ordering them in November would then be back in January discussing the physical items. A big problem with Lawless is that, back in November, everyone ordered completely different items and the deliveries of those items have been sporadic and appears to follow no logical path in terms of order numbers. The products that have arrived seem to largely fall between two groups: a) They messed up - item needed to be sent back to fix or refund applied for b) The items turned out to be good quality and people were impressed, especially at the discounted pricing Fortunately, I fall into the second camp. Although I only currently have one piece of Lawless clothing, they are a great pair of jeans. They got my specification right and the fabric, construction and fit are all excellent. No complaints from me and, for the price, they represent an almighty bargain. As time's moved on, the amount of people receiving items seems to have dwindled, which in turn means the amount of unhappy customers - still with nothing in their hands to show for their expenditure - has increased. This forum has become a wall of noise regarding people's venting. It's totally understandable and, generally, fair. Sure, some people's frustration maybe does lead to some colourful language, but when the company's refunding process is as hit and miss as their production of clothing, it's not hard to see why some come to the conclusions they do. Overall, the general consensus is that if/when you buy from Lawless, it's not like a regular transaction. You'll likely get a bargain price and IF your item turns up you have a good chance of really liking it... but from the point you hit the button to the point you either get your item or a refund, you'll really have no idea what's going on or when any resolution will come. It's a shot in the dark like no other I've experienced in terms of ordering clothing online. |
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