G: Quality, Sizing and Word of Mouth

Rivet***

That's pretty ridiculous--like the machine just went apeshit on it.

Dreamforce?

yeah, definitely let us know what they say Hobbs

My belief is that Gustin don't pay anywhere near enough attention to anything that they'd deliberately send dodgy pairs abroad in the hope they're less likely to be sent back.

What I do think has become a problem is this whole '1%' concept. While I fully understand why Cody said it, it's somehow become taken as gospel and so now people find it odd that there are (clearly) so many issues with so many pairs. Hell, I've even taken photographic evidence of the last waist measurement and also two pairs of wonky hems - what more do people need to believe it's the case.

Also, why on earth would anyone lie about it? I mean, really. I've bought five pairs now, it's cost me something like $800 when all the shipping and customs has been added on top. What would be the point of lying about issues with them if there weren't any? I won't stop anyone buying Gustin and I haven't sent any back - so what would be my 'gain'?

I've accepted the faults because (a) they're not the end of the world (b) it's too much hassle and expense (relative to the cost of the jeans) to ship them back and (c) they're cheap jeans, I'm not expecting top flight quality levels.

BUT - and this is the big one - it's Gusting *themselves* who constantly trumpet about how strict they are to their own Fit Guide and how meticulous they are with construction and quality - 'no corners cut'. You just cannot do that and then expect people not to mention basic flaws that should never have got past QC (if they even have such a thing).

The other thing that has begun to bother me more and more is this... what happens to their seconds? I seem to recall somebody saying, at some point, that they dished them out to the homeless/charities in SF (though my recollection may well be wrong, that might simply have been a suggestion at some point). They claim not to send out seconds and they also claim not to shift seconds via the Stock page.

So, what happens to them, because there must be some and, I would guess, given the percentage of stuff that gets sent out that should be classed as seconds, there must actually be quite a number of them. The concerning point is that the entire Gustin model is very ill-equipped to deal with any number of seconds.

Maybe it's me, but I'd feel bad moaning to Gustin about, say, a wonky hem and then keeping the jeans *and* getting a refund for them. I guess maybe my situation is slightly different, because I'm not really buying the jeans to actually wear (sounds weird, I know, but most of my jeans purchases are about collecting different fabrics).

I think it has something to do with their business model, as well. For example, if I paid £75 for a pair of jeans and they were delivered the next day with faults, I'd feel I was £75 down. When I've paid £75 two months back and then a faulty pair arrives two months later, I don't make the connection that I've just dropped £75 on them. I probably haven't explained that very well, but it makes sense to me (I think).

I agree and feel the same way about the price.

However (and I do understand what you mean) I feel its a great thing that I dont have to send stuff back. It cost me a fortune and its a hassle. Id rather take a little less money back if we now have to justify it

Dreamforce Twins activate!
Shape of . . . Jeans!
Form of  . . . Selvedge Denim!

Just a heads-up.. looks like they're coming on the larger size of specs. There's a pair on Gustin's BST with this issue and mine are over tolerance.

cue tape measure calibration joke...

Will do, was just to show for around the same price range you get line up in all forms.

That's about as safe a bet as there is. I mean, if there's one thing you can absolutely count on Gustin to do as a stone-cold lead pipe LOCK, it's that they will find some blazingly cool fabric to offer up on a pretty regular basis.

It's why I've become a little more circumspect with regards to the ongoing QA/QC headaches. I have more than enough sweet denims that fit, so it's not a disaster if one new pair doesn't work out for me. Sure, it may be disappointing in the short term to miss out on a particular denim that I was excited about, but I have full confidence that they will come up with something equally attractive before too long and I'll try my luck with that one.

I am mindful that this relaxed posture is highly predicated on already having a stable of jeans that one deems "sufficient", so if someone else does not have that luxury I do not begrudge them being less forgiving of QA/QC failures than I am.

There is one big point that you have neglected to mention though that is a justifiable reason why people (myself included) are beyond frustrated with Gs relatively poor quality. GUSTINs main marketing ploy...or mission statement rather..is that we are getting" boutique quality" jeans that would normally sell for 215.00 and higher for a fraction of the cost. Well, to be quite frank, that is
bull shit and we are not getting what GUSTIN is promising to deliver.

It is deceiving...and the fact that not one person from GUSTIN has stepped forward to face the music makes me feel as if I have been scammed. This is the point that some are missing I think.