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Post by wisdom on Nov 12, 2014 14:33:09 GMT -6
It might take few days for returns to post to your credit card. I don't think they'll stiff you on the return, but I think you deserved the store credit.. they shouldn't have taken that away. why did he deserve the credit -and- refund? he admitted to having received an offer of an alternative or a refund immediately after the campaign he backed funded. (assuming that was month(s) ago?) i'm also assuming, based on the fact that he received a $10 credit ($5 for the cost difference of the apron, another $5 for their screw up), that he chose to take the replacement. now he has changed his mind some time after the fact that he instead wants a refund (indicating he already has an indigo apron). i'm not sure why in that case he deserves both the refund and the credit just because he changed his mind after the fact. if he had chosen the refund to begin with (immediately after the campaign closed) he would have simply gotten the refund. note: this was of course after going on about gustin's deceptive and shady practices (again, while admitting that he did get an option immediately after the campaign funded)...and indicating that he's awaiting responses from inquiries to G. whatever any of us think about Gustin, i doubt many would say that they've not gotten some sort of response to an issue (and in this case Stephen even chimed in with records of the responses) I should have researched it a bit more.. I didn't realize he was given the option to receive an alternative or a refund immediately after the funding closed. I only went by his latest post which implied that he had waited a bit before he was informed that he could have an alternate product. In this case, he would deserve the refund and credit. Edit: Just read the rest of the posts I missed.. still think he deserves the credit for waiting so long before being presented options.. all info is out there and everyone's probably made up their mind about this anyway. I've put it to bed. |
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Post by wisdom on Nov 12, 2014 14:35:50 GMT -6
Gustin is very shady! They couldn't deliver me an black apron because they ran out of fabric...So they issued me an "inconvenience" store credit... They tried to get me into an indigo apron...I told them I already have one could I get a refund... They said sure... A day later still no refund and they took away my store credit they gave me... Scheister's This is the type of thing that makes the Proboards lose credibility, and further destroys the Gustin Community board. Members spew idiotic filth burning bridges on the Gustin Community and then run over here hoping to be greeted with open arms. If I was the admin of this forum, I'd ban idiots like this from coming here. They add nothing to the discussion here, and just want to further insult Gustin. I think it's up to the forum members to police this without interference as much as possible.. I see where you're coming from and, must admit, there's an anti-Gustin bias on this forum in that a bit more criticism than I feel they deserve is tolerated and a bit more defense than is warranted is granted their competitors, but this reflects something deeper about people's sentiments toward players in this industry. Your post, directed at the OP, is probably ultimately more constructive than asking a mod to intervene. |
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Post by Deleted on Nov 12, 2014 14:39:53 GMT -6
I should have researched it a bit more.. I didn't realize he was given the option to receive an alternative or a refund immediately after the funding closed. I only went by his latest post which implied that he had waited a bit before he was informed that he could have an alternate product. In this case, he would deserve the refund and credit. i actually misunderstood his situation as well. i thought he was initially given the option for a refund or a different product (and credit). that was not correct. it appears all customers were simply given the option of the indigo apron immediately (with credit) if they didn't want to wait on the black. only after waiting around for a couple of months have some customers found that G won't be able to fulfill all of those black aprons. in this case i can see a refund and small store credit for the delayed wait with no product delivered. i don't think it's a great conspiracy or signs of shady practices...but understand the customer frustration. |
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Post by exophobe on Nov 12, 2014 14:43:04 GMT -6
EDIT: They (Gustin) couldn't deliver me an black apron because they ran out of fabric...So they issued me an "inconvenience" store credit... They tried to get me into an indigo apron...I told them I already have one could I get a refund... They said sure... A day later still no refund and they took away my store credit they gave me... EDITED. Again, feel free to post up experiences, but no name-calling on members or vendors please. Scott (Old26) Now that's what I was expecting it to look like having the grumpy old man back.  |
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Post by Deleted on Nov 12, 2014 14:44:45 GMT -6
...but this reflects something deeper about people's sentiments toward players in this industry.... i'd say this is likely true of any forum that's dedicated to a particular topic, regardless of industry. those who frequent such a place are likely to be pretty passionate and opinionated about said topic, resulting in the occasional flare up (human behavior being what it is). it will be the frequency and aftermath of such flare-ups that determine how we'll stumble along or thrive over here. |
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Post by Old26 on Nov 12, 2014 14:49:32 GMT -6
"Proboards" is the name of the software/service. There is no lost credibility here due to a person posting what they think. I'm not going to delete this member because he has an opinion of Gustin (or anyone else) unless it's an outright lie. We will however edit/delete posts when a claim is made and I think calling Gustin shady in this case might indeed be a case for editing. We have no issues with honest posting here - even if it does not shed a favorable light on a vendor - but we won't put up with accusations of a vendor being shady due to someone not liking their policies. If there is a post or member that is being abusive, please PM the mod's. We want this place to be fun and useful, not a playground for BS. If you have issues with a vendor, please take those up with them. This is not the place to post those. ScottBott, I'm very well aware Proboards is the name of the software/service. It's a lot more easier to say Proboards, and have people understand what I mean, than to say "Gustin Friends Selvedge & Style Forum." But, if it's just a normal complaint, I have no problem. But he received an email, didn't like what it said so he posted it to Gustin Community. Stephen cleared it up, and the very next day, this guy comes out to complain and offers a ridiculous conspiracy theory about how Gustin is trying to rob him of apron money. Then he comes here when he doesn't get the response he likes. It's very similar to how one guy here, after Cody requested us not to talk about LD in the Gustin Community, decided to burn his bridges with Gustin by advertising the LD sale on the Community board. Then proceeds to bad mouth Gustin nonstop here, even admitting that he didn't even take it up with Gustin CS. Also, a different member, decides to drop the f bomb in regards to Gustin's quality on the Gustin Community, and then comes here to continuously bad mouth Gustin as well. This is the type of thing I'm talking about. It's not just a member offering his opinion on a vendor, but it's purposeful insulting and devaluing a brand because of a bad experience that they themselves chose not to fix. I understand totally what's going on. I know the difference, and asked that it stop. Vendor grievances are to be taken up with vendors, not posted here to smear them. I'm all for warning the community about a sketchy vendor or even member in sales, etc., so we all are in agreement that what we want is not more bashing. WE enjoy NOT moderating - trust me. I trust that most here don't need it. So I'm merely trying to openly discuss it here so we can all move on. So, let's all move on. This topic is dead. I've not seen so much angst spewed over such a dopey topic. More on this will just get deleted and I'll clean up the thread. It's not useful for what we want here. |
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Post by DigDug on Nov 12, 2014 20:42:12 GMT -6
Not sure where to put this but i guess its about sizing (and it changes the subject . Many of us have the Gustin Heavy Belt (and I think most agree its a good deal). I've been wearing it with pairs of jeans that are on the big side and find it helps a lot to get a better fit/feel. Being more thick and wide its more stiff, holding its shape better then smaller belts. Not saying it completely makes up for loose jeans but helps a lot. Been wearing it with my Zim's that are a size+ to big for me. |
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Post by exophobe on Nov 12, 2014 23:49:12 GMT -6
Not sure where to put this but i guess its about sizing (and it changes the subject . Many of us have the Gustin Heavy Belt (and I think most agree its a good deal). I've been wearing it with pairs of jeans that are on the big side and find it helps a lot to get a better fit/feel. Being more thick and wide its more stiff, holding its shape better then smaller belts. Not saying it completely makes up for loose jeans but helps a lot. Been wearing it with my Zim's that are a size+ to big for me. I don't wear the heavyweights with my indigo jeans cause I don't want them to turn blue, and the indigos are fairly fresh, but I absolutely agree, and find that my jeans just feel better with the heavyweight. The natural gives a little more support than the brown (the brown, while thicker, is more pliable -- bendier), but when I'm not wearing the heavyweight belt, I can definitely feel a difference, and I feel like I'm pulling my pants up all the damn time. I really am a huge fan of these heavyweight belts. Plus, even after the much maligned Gustin price increase on these, they're still cheaper than any full price "genuine leather" belt you'll find in most stores. |
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Post by yeckel on Nov 13, 2014 9:15:09 GMT -6
Not sure where to put this but i guess its about sizing (and it changes the subject . Many of us have the Gustin Heavy Belt (and I think most agree its a good deal). I've been wearing it with pairs of jeans that are on the big side and find it helps a lot to get a better fit/feel. Being more thick and wide its more stiff, holding its shape better then smaller belts. Not saying it completely makes up for loose jeans but helps a lot. Been wearing it with my Zim's that are a size+ to big for me. I don't wear the heavyweights with my indigo jeans cause I don't want them to turn blue, and the indigos are fairly fresh, but I absolutely agree, and find that my jeans just feel better with the heavyweight. The natural gives a little more support than the brown (the brown, while thicker, is more pliable -- bendier), but when I'm not wearing the heavyweight belt, I can definitely feel a difference, and I feel like I'm pulling my pants up all the damn time. I really am a huge fan of these heavyweight belts. Plus, even after the much maligned Gustin price increase on these, they're still cheaper than any full price "genuine leather" belt you'll find in most stores. The belt is so nice, I have the original and dead on compared to the brown follow up it is stiff and unbroken. Makes some jeans fit odd for me though i like wearing it with a higher waisted cut. Still push that belt to people when they ask me what i do recommend from gustin. May get another it is up now been almost a few months since i got anything. |
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Post by phait on Nov 13, 2014 12:27:33 GMT -6
Just an update: Ren got back to me yesterday saying my jeans were all done being repaired (if you'll recall the stitching on my fly gave while crouching), asked to confirm my shipping address, and said they'd be shipping out as quick as they could. I'm looking forward to getting my Oka's back.
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Post by brentkuz on Nov 17, 2014 19:08:39 GMT -6
Well I'm done with Gustin unless something blows my doors off.
Army herringbone chore coat August order slated for October delivery.
10/17 updated they were sewing.
11/1 came no shipping information.
Contacted G 11/4 get a reply from Ren 11/6. Basically he didn't know and the factory hasn't given an update.
Finally Cody got me answers on 11/13 telling me the coat should be shipping thanksgiving on or about. Cody gives me the option to cancel the coat for a refund. I cancel the coat since it's winter now. He refund my CC what I paid and whatever credit I used went back into my account at Gustin. Basically got a sorry. Didn't really get much no offer for a few bucks credit or maybe a chore coat they have at HQ.
Gustin has risks when backing. Before when there was a mistake Gustin would offer credit or something to bandaid the problem. Now prices are rising it's just not worth it. Wait for months and not get a product sucks. Now I know when G is considered entry level it is not just based off their products it's also the business in a whole. Looks like TS and iron heart and of course Lawless will get my business.
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Post by wisdom on Nov 17, 2014 20:36:49 GMT -6
Basically got a sorry. Didn't really get much no offer for a few bucks credit or maybe a chore coat they have at HQ. Gustin has risks when backing. Before when there was a mistake Gustin would offer credit or something to bandaid the problem. Now prices are rising it's just not worth it. Wait for months and not get a product sucks. The fact that they believe a flat refund is sufficient in the event quality and delivery conditions (delayed/cancelled product, quality/fit issues) aren't met indicates to me that they feel all of their customers should be aware of, and accept, the risks. I can kind of see it from their perspective.. they're basically offering a "money back guarantee." The difference, though, is our investment in the transaction starts WAY before we receive anything and we trust them to fulfill their part of the agreement.. very different from a typical retail experience. I'd be disappointed if I were on the short end of the recent apron dustup or had a campaign delayed without communication, as in this case, and would feel entitled (yes, I know how charged that term is in the present Zeitgeist) to some sort of compensation just because G's word NEEDS to hold water and they should do more to defend their reputation. There are people I can shake hands with where I know the other party puts as much respect, honor, appreciation, and commitment into the gesture as I do. There is so much more on the line than just money when two gentlemen/ladies extend this gesture to each other. Even when things go wrong, I know the other party feels genuine responsibility and ownership, and I do what I can to help make sure they keep all of their pride and reputation intact because I know what's at stake for them and know they'd do the same for me. There was a time we all felt this way about Gustin. |
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Post by brentkuz on Nov 18, 2014 8:49:45 GMT -6
Before they gave 10-20$ as credit for a "I'm sorry for the mistake" that since has ended. I've had too many mistakes to keep buying.
Brown duffle 4 months - gave a free simple leather wallet
Grey silks came with grey silk 2 fabric never told me until I got them -$20 credit
Zimbs came with wrong patch and a "zit" in the fabric basically a huge nep mistake - $10 credit
One six fabric yield issue - full refund and a free pair of heather Greys.
Orange flannel fabric yield - refund and credit $20
Cone blueXblacks came in two sizes small - refund $10 credit.
23oz - two sizes small -$30 credit
26oz - one size small -$30 credit
Then something changed in September for me.
I asked about fabric yield and how crappy it felt to pay and wait 2-3 months for a product to be told sorry you won't get it. I was told to back a product earlier in the funding since those orders get filled first. Nothing from Gustin saying "we are working to limit these errors. Basically put the blame on the customer.
Ordered blue silks even after the price jump in 37 slim. Was shipped 38 slim. Gustin paid for return shipping but no credit refunded shipping with an extra $3 credit. Thought that a bit odd since the mistake used up about an hour of my time.
Army herringbone chore coat - was going to ship 3.5 weeks late. Never got an update or anything I had to ask Gustin what was going on. No solid explaination just simple it's late. Due to weather changing to winter I opted to cancel it. Refunded but nothing in credit no real anything. And it took a week to even find out the status of the jacket
I have $41 in credit. I'll back a belt or scarf and I'm done with that company.
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Post by Deleted on Nov 18, 2014 9:59:59 GMT -6
brentkuz you seem to have very bad luck when it comes to your orders (even your recent TS) purchase. It's strange how G has repeatedly messed up so many times with a few customers like Brent, Julian, and Griffin while others have gotten of relatively easy. You guys have G targets on your backs.
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Post by Griffin on Nov 18, 2014 10:12:44 GMT -6
I am also a little bummed about the whole experience with faultas and so, but want to say that in grand total i am very pleased that Gustin exist and totally i have had more fun then not. Before G it was kinda lame getting clothes. This whole aproach of showing fabrics is Great. I also do have a bigger wardrobe and some items make up for the total misses.
I really apreciate having the loomstates, hbones, ixis, greysilks and the chinos. I also love the ocbds and my gingham alot.
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Post by jeffrx on Nov 18, 2014 10:18:16 GMT -6
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Post by Deleted on Nov 18, 2014 11:04:35 GMT -6
i've been very lucky that all of my G purchases have come in pretty much within spec. i had a few loose stitches on a pair of greyxblacks that G paid for me getting repaired locally, and the one patterned shirt i have of course has some mild alignment issues.
i had been wearing my pair of 14oz cone denim from Lawless for about a week straight after receiving them. i really like those jeans, but yesterday i wore my Okayamas and remembered how great they are as well. glad i have some room in the closet for both.
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Post by jockohomo on Nov 18, 2014 11:37:13 GMT -6
Before they gave 10-20$ as credit for a "I'm sorry for the mistake" that since has ended. I've had too many mistakes to keep buying. Brown duffle 4 months - gave a free simple leather wallet Grey silks came with grey silk 2 fabric never told me until I got them -$20 credit Zimbs came with wrong patch and a "zit" in the fabric basically a huge nep mistake - $10 credit One six fabric yield issue - full refund and a free pair of heather Greys. Orange flannel fabric yield - refund and credit $20 Cone blueXblacks came in two sizes small - refund $10 credit. 23oz - two sizes small -$30 credit 26oz - one size small -$30 credit Then something changed in September for me. I asked about fabric yield and how crappy it felt to pay and wait 2-3 months for a product to be told sorry you won't get it. I was told to back a product earlier in the funding since those orders get filled first. Nothing from Gustin saying "we are working to limit these errors. Basically put the blame on the customer. Ordered blue silks even after the price jump in 37 slim. Was shipped 38 slim. Gustin paid for return shipping but no credit refunded shipping with an extra $3 credit. Thought that a bit odd since the mistake used up about an hour of my time. Army herringbone chore coat - was going to ship 3.5 weeks late. Never got an update or anything I had to ask Gustin what was going on. No solid explaination just simple it's late. Due to weather changing to winter I opted to cancel it. Refunded but nothing in credit no real anything. And it took a week to even find out the status of the jacket I have $41 in credit. I'll back a belt or scarf and I'm done with that company. Sure hope your Gustin "divorce" is not as messy as the Shrimp's.
While I am not privy to all of the conversations that led to all those credits, refunds, free product, reduced profitability, etc., I would say that any vendor would be ecstatic to read your last sentence.
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Post by brentkuz on Nov 18, 2014 14:05:02 GMT -6
@jockhomo I'm not really sure what you are talking about but yeah I'm done from a company that continually screws up. I'm pissed I spent this much already. Basically gave a few 2-3 month loans to G with nothing in return and just sorry.
You make a bold comment for someone speaking on the behalf of a company. Estatic a company lost a loyal customer that spent a good chunk of change redoing their wardrobe and going to other companies? Strange
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Post by Deleted on Nov 18, 2014 14:35:13 GMT -6
Before they gave 10-20$ as credit for a "I'm sorry for the mistake" that since has ended. I've had too many mistakes to keep buying. Brown duffle 4 months - gave a free simple leather wallet Grey silks came with grey silk 2 fabric never told me until I got them -$20 credit Zimbs came with wrong patch and a "zit" in the fabric basically a huge nep mistake - $10 credit One six fabric yield issue - full refund and a free pair of heather Greys. Orange flannel fabric yield - refund and credit $20 Cone blueXblacks came in two sizes small - refund $10 credit. 23oz - two sizes small -$30 credit 26oz - one size small -$30 credit Then something changed in September for me. I asked about fabric yield and how crappy it felt to pay and wait 2-3 months for a product to be told sorry you won't get it. I was told to back a product earlier in the funding since those orders get filled first. Nothing from Gustin saying "we are working to limit these errors. Basically put the blame on the customer. Ordered blue silks even after the price jump in 37 slim. Was shipped 38 slim. Gustin paid for return shipping but no credit refunded shipping with an extra $3 credit. Thought that a bit odd since the mistake used up about an hour of my time. Army herringbone chore coat - was going to ship 3.5 weeks late. Never got an update or anything I had to ask Gustin what was going on. No solid explaination just simple it's late. Due to weather changing to winter I opted to cancel it. Refunded but nothing in credit no real anything. And it took a week to even find out the status of the jacket I have $41 in credit. I'll back a belt or scarf and I'm done with that company. Sure hope your Gustin "divorce" is not as messy as the Shrimp's.
While I am not privy to all of the conversations that led to all those credits, refunds, free product, reduced profitability, etc., I would say that any vendor would be ecstatic to read your last sentence.
You get it wrong. Gustin probably doesn't mind to lose a "regular" customer like you but Brentkuz is not a "regular" customer. He was both vocal and loyal and I am sure there were other customers along the way that took Brentkuz's comment/feedback seriously on backing the Gustin's items. |
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Post by denimdon on Nov 18, 2014 15:02:26 GMT -6
@jockhomo I'm not really sure what you are talking about but yeah I'm done from a company that continually screws up. I'm pissed I spent this much already. Basically gave a few 2-3 month loans to G with nothing in return and just sorry. You make a bold comment for someone speaking on the behalf of a company. Estatic a company lost a loyal customer that spent a good chunk of change redoing their wardrobe and going to other companies? Strange Ditto |
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Post by denimdon on Nov 18, 2014 15:06:53 GMT -6
Before they gave 10-20$ as credit for a "I'm sorry for the mistake" that since has ended. I've had too many mistakes to keep buying. Brown duffle 4 months - gave a free simple leather wallet Grey silks came with grey silk 2 fabric never told me until I got them -$20 credit Zimbs came with wrong patch and a "zit" in the fabric basically a huge nep mistake - $10 credit One six fabric yield issue - full refund and a free pair of heather Greys. Orange flannel fabric yield - refund and credit $20 Cone blueXblacks came in two sizes small - refund $10 credit. 23oz - two sizes small -$30 credit 26oz - one size small -$30 credit Then something changed in September for me. I asked about fabric yield and how crappy it felt to pay and wait 2-3 months for a product to be told sorry you won't get it. I was told to back a product earlier in the funding since those orders get filled first. Nothing from Gustin saying "we are working to limit these errors. Basically put the blame on the customer. Ordered blue silks even after the price jump in 37 slim. Was shipped 38 slim. Gustin paid for return shipping but no credit refunded shipping with an extra $3 credit. Thought that a bit odd since the mistake used up about an hour of my time. Army herringbone chore coat - was going to ship 3.5 weeks late. Never got an update or anything I had to ask Gustin what was going on. No solid explaination just simple it's late. Due to weather changing to winter I opted to cancel it. Refunded but nothing in credit no real anything. And it took a week to even find out the status of the jacket I have $41 in credit. I'll back a belt or scarf and I'm done with that company. Sure hope your Gustin "divorce" is not as messy as the Shrimp's.
While I am not privy to all of the conversations that led to all those credits, refunds, free product, reduced profitability, etc., I would say that any vendor would be ecstatic to read your last sentence. So you did receive credit's... Wow maybe only certain people get a credit?
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Post by brentkuz on Nov 18, 2014 15:25:01 GMT -6
Denimdon - I did receive credits earlier in the year as did others that had issues. My current $41 is from a referral and return credit.
I never wanted a company to do well like I wanted Gustin to do. They honestly treated me great for a 5-6 month period. Something changed maybe I pissed them off of maybe they were changing the way the did things. A simple gesture like a credit or a wallet they had laying around really makes people feel differently. Cody always took good care of me and I appreciated it.
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Post by brentkuz on Nov 18, 2014 15:26:14 GMT -6
Wils I do feel a lot of the original community guys helped Gustin grow.
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Post by exophobe on Nov 18, 2014 16:04:02 GMT -6
Denimdon - I did receive credits earlier in the year as did others that had issues. My current $41 is from a referral and return credit. I never wanted a company to do well like I wanted Gustin to do. They honestly treated me great for a 5-6 month period. Something changed maybe I pissed them off of maybe they were changing the way the did things. A simple gesture like a credit or a wallet they had laying around really makes people feel differently. Cody always took good care of me and I appreciated it. I would say that they still took care of me, and probably would have done more for me if I had noticed the yoke before I washed wore, etc. So as far as that goes, they're still taking care of people, but we've definitely seen some growing pains over the last several months. All of us identified pretty strongly with the brand, or what we got from them, so it was a rather difficult growing experience for fans of the brand as well. I think we're all coming out the other side of it now, but there is a bit of a mourning period when a brand you identify with separates from what you saw as some of their core ideals. Can we please move on from this, though? Anyone who wants to be pissed and rant feel free to do so via PM, or do whatever you need to. This forum is starting to turn into Lawless' early yelp reviews. All of the Gustin threads keep turning to shit, please do your part to avoid perpetuating this. |
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