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Post by thomasss on Mar 9, 2015 6:39:17 GMT -6
Hey moderators : as the review thread is full of non review comments etc... I thought, it could be a nice idea to create a thread specific for denimjacket, maybe, we could do the same for chinos, jeans, shirts, vest etc...
If you don't think it is a good idea, feel free to move this thread in the goo one
So first, the very very bad point for me : i opened the package and find that !!!  no excuse, nothing... i ordered more than 4 month ago (old site order #11684, 10/26/2014) a indigo denim jacket and i get a black one !!! I think, they could contacted me to let me know. I was very excited by the indigo japanese dova and instead get a black candiani... So, for me, the custom service has a really big problem, leak of communication... You don't get what you order and no contact, no excuse, nothing, it's a shame. If they asked me, i choosed another denim. They're no lucky, i don't like black denim !!! You'll see now the fit and details pics. It is a well made jacket, nothing bad to say. I ordered a L and change in XL but there is no size label so i don't know (on the order, it says L...) I'm so disapointed as i really like this jacket but this is not what i oredered. I'm not a bad person, i can understand but i would have ask for an indigo one !!! Arms are a little bit large for my taste but i have to pull off the buttons to get the hands in  with my gustin oxblood2  it is really black... These images don't reflect the real color.   very thick leather patch  You can now see the real denim color  i love the black and white 7oz inside pockets canvas  Front -back and detail    So in conclusion, very nice made product but it does not correspond to what i have order... I don't know yet what i'm gonna do, keep it or try to sell it. I don't know if i will keep going on buying to lawless : i have a new site order (#272) for a denim chino and another one (in the 700's) for a shirt. i know i'm gonna wait a longggggg time for the shirt. Llet's hope i get the product i paid for !!!
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Post by wdw on Mar 9, 2015 6:48:45 GMT -6
Tough luck, but not unusual. Either send it back at their expense to get what you paid for or ask for a discount on being forced to accept something you didn't ask for.
Only when it hurts their profit will these sorts of errors be corrected before they're sent out.
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Post by julian on Mar 9, 2015 6:57:14 GMT -6
I'm so disapointed as i really like this jacket but this is not what i oredered. I'm not a bad person, i can understand but i would have ask for an indigo one Wait... you ordered an indigo Japanese denim jacket and they just sent you a black Italian denim jacket without any prior contact or agreement?! I mean, swapping one indigo for another indigo, maybe. Even then you'd expect to at least be given the courtesy of being informed and allowed to choose whether to accept or not, but to send a jacket in a completely different coloured fabric from a different country's mill is bordering on insulting. No, you're not bad person at all, but you have just experienced some very bad customer 'service'. Given that their USP is the customisation factor, it would be an interesting exercise to collate the findings of people here who've actually received Lawless products and work out what percentage of them actually correspond completely to the original order spec. and have no other issues/errors. |
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Post by gaseousclay on Mar 9, 2015 6:58:50 GMT -6
I think we should have a general jacket review thread rather than one specifically for denim. I have an oiled canvas cruiser on order that would fit nicely here.
but back to your review, sorry to hear you didn't get what you ordered. This is one of the things i'm worried about with the lined British millerain cruiser I ordered. on the one hand, it would really suck if I didn't get the jacket I ordered down to every detail, but at the same time, i'd be glad to get something. however, if LD is doing business this way they need to do a better job at informing the customer beforehand instead of subbing fabrics/colors they don't want. it's a nice looking jacket so you could surely sell it if you wanted. I'm guessing you're overseas. if that's the case, I wouldn't even bother with returning given the incredibly long wait times.
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Post by wdw on Mar 9, 2015 7:05:45 GMT -6
Gaseous, it's not up to thomasss to sell it to ease the pain, it's up to LD to put him right. This is their problem, not his.
Either they pay him the cost of returning it plus something extra for his trouble and then rebuild his order as a matter of urgency, or they pay for the return and give him a refund, or they refund him and tell him to keep it and do what he wants with it.
The longer people put up with all these errors, the longer the problems will continue, as LD will have no incentive to do a decent job.
What an insult after waiting for so many months.
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Post by brentkuz on Mar 9, 2015 7:15:45 GMT -6
With everyone complaining they can't even get a refund I would think twice about sending it back and hoping they give you a refund and pay for return shipping.
If you like it keep it, maybe ask for some money back? You also got the 50% off correct? I noticed they don't put the 50% off on the receipt.
It looks pretty well crafted and looks cool if someone wants a black type II. You might be able to be better off selling it since it does look well crafted and worth the money. Then never deal with lawless again.
Seriously though it looks well crafted and high quality. Gotta see the silver lining I guess.
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Post by Whiskey Mercenary on Mar 9, 2015 7:16:19 GMT -6
I'd be pretty ticked. The Dova looked really nice. They should have at least switched for a similar weight indigo Japanese denim. The Candiani Raven is totally out of left field. I'd be all over their ass to make things right. Don't give an inch.
That said, the jacket looks nice. I've got a pocket shirt in that fabric coming soon (haha, funny joke, it's order #22xx) and I'm really looking forward to it.
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Post by brentkuz on Mar 9, 2015 7:17:52 GMT -6
I still have #152 one shirt waiting.
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Post by julian on Mar 9, 2015 7:31:13 GMT -6
I noticed they don't put the 50% off on the receipt. I sincerely hope they put it on any external customs declarations. I will not be happy if I end up having to pay 20% of half the order value that I didn't pay in the first place... |
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Post by DigDug on Mar 9, 2015 7:31:53 GMT -6
So to me it seems that LD just sent you something they had with the hopes you would be fine with it. But Indigo to Black!?!?!
I'm not sure i buy the we ran out of that denim, excuse.
This would/does make me think that I won't invest anymore with LD.
There are way to many half ass excuses. Or stall tactics.
I'd much rather a true statement. "We screwed up and here is how we'd like to fix it for you .... Does that work for you?"
I think they asked for out phone #'s , just call, imagine that.
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Post by thomasss on Mar 9, 2015 7:39:39 GMT -6
I noticed they don't put the 50% off on the receipt. I sincerely hope they put it on any external customs declarations. I will not be happy if I end up having to pay 20% of half the order value that I didn't pay in the first place... I did not have the 50% promo because the first one apppears 2 days later !!!  In france, we don't have to pay taxes when we get a package so that's cool for me... Shipping cost are already high, if i had to pay extra taxes, i won't buy again products from overseas !!! |
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Post by jeffrx on Mar 9, 2015 7:41:22 GMT -6
I guess Lawless is truly an appropriate name for this company.
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Post by wdw on Mar 9, 2015 7:42:37 GMT -6
To put the CS in context, Ciano made me jeans and I said I didn't like the positioning of the pockets.
Right away, Ciano said he'd rebuild them to my specs and started doing that within a week.
I didn't even need to send them back.
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Post by jeffrx on Mar 9, 2015 7:46:30 GMT -6
The pictures look more blue than black. Weird...
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Post by stinky on Mar 9, 2015 7:47:09 GMT -6
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Post by bigblack on Mar 9, 2015 7:47:21 GMT -6
damn thomasss, i'm sorry to hear that they sent a replacement fabric. Hopefully they can resolve it and make a new one for you. IMO, I would ask LD to use the denim that looks like the okayama standard |
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Post by Deleted on Mar 9, 2015 7:47:52 GMT -6
(full disclosure - I still have stuff in the works from LD, I want them to succeed) IMO Sending an item with a fabric switch without any notification to an export customer (knowing the complexities of a returning and item for that customer with customs etc) is shady at best. It's not like they just switched a liner or something....it's a totally different jacket. First notification is a note on the receipt? On top of that, black instead of indigo? No excuses. Beyond bad customer service. Not even a "sorry" or "hope this is ok" and no one signed their name? That's just f!@king rude. I hope they get it together at LD. @thomass, I hope you at least contact them to see if they'll make this right. It would be a very important gesture on their part. stinky, your post is hilarious, sad and appropriate all at the same time. |
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Post by Griffin on Mar 9, 2015 8:00:12 GMT -6
This is pure speculation from my part, but it seems odd that 2 fabrics have been damaged? To me it looks more like the ordering system didnt work out with holding the right amount of fabric, or that they had to redo more then taken into account.
I really hope this doesn't happen to me because I am extremely sensitive to exactly what fabric I choose for what style, I have put many many hours into the "designing" of each garment. Lining isnt as important, and frankly topaz to copper thread would matter much, or gunbuttons to copper/black, but black to blue, or black snap to green would kill the entire thing for me.
I already have a black denim jacket and also don't like black denim so this would go straight back if it were me.
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Post by gaseousclay on Mar 9, 2015 8:09:36 GMT -6
Gaseous, it's not up to thomasss to sell it to ease the pain, it's up to LD to put him right. This is their problem, not his. Either they pay him the cost of returning it plus something extra for his trouble and then rebuild his order as a matter of urgency, or they pay for the return and give him a refund, or they refund him and tell him to keep it and do what he wants with it. The longer people put up with all these errors, the longer the problems will continue, as LD will have no incentive to do a decent job. What an insult after waiting for so many months. i'm not disagreeing with you but given LD's seemingly horrible CS it seems that returning the jacket would be just as much of a headache, if not more so, than simply selling the jacket outright. If we can't count on LD to send out product to spec how can anyone realistically expect them to correct blatant mistakes? better to just move on imo. |
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Post by Deleted on Mar 9, 2015 8:47:18 GMT -6
To put the CS in context, Ciano made me jeans and I said I didn't like the positioning of the pockets. Right away, Ciano said he'd rebuild them to my specs and started doing that within a week. I didn't even need to send them back. Just curious. When did you take it upon yourself to become the MA of LD? |
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Post by Deleted on Mar 9, 2015 8:53:32 GMT -6
i can't believe they're still not even contacting customers when this sort of things happens. we've seen buttons and snaps swapped out, other denim swaps, and missing pocket liners. in several of the cases the answer was that they didn't have the materials on hand, or that the website shouldn't have allowed those options at time of order. in multiple cases myself and others have asked if the customer was notified when those production decisions were made...the answer was usually 'no, but next time...'
one of my original ks fabrics had also been damaged on the roll. i was notified at about the 4 month mark that i'd have to choose another fabric from the site, then a day later was told they had gathered enough to make my pair. never did get them, but i was curious to see what i would have received.
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Post by brentkuz on Mar 9, 2015 9:19:58 GMT -6
I noticed they don't put the 50% off on the receipt. I sincerely hope they put it on any external customs declarations. I will not be happy if I end up having to pay 20% of half the order value that I didn't pay in the first place... Contact them. My invoice had the amount pre-50% off with no mentions of it. I had to double check my credit card statement. |
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Post by davelewis on Mar 9, 2015 9:35:50 GMT -6
Its very troubling that LD just indiscrimately changes things on their end, without any input from the customer. Why have options in the first place, when on a lot or orders, they do not come correct. One of my orders was not as blatant as what they did to Thomasss, but they did change snap colors.
I feel like they are duping their customers, with the hope they get better control of things down the road. I talked with Roman last week, and he would reiterate how they are about QUALITY, and although people are waiting longer than they like, he wants people to say it was "worth the wait".
At LD, they are still talking the talk, but are not walking the walk in some cases.
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Post by Deleted on Mar 9, 2015 10:58:23 GMT -6
Lawless new motto?  |
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Post by thomasss on Mar 9, 2015 11:25:48 GMT -6
i don't know if it is really fair to give you the chat i get with roman. But i would like to know what's your opinion about that.
what do you think i should do?
EDITED: I have the text saved so if Roman is OK with this private PM being posted, I'll put it back online.
-Scott
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