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Post by wisdom on Mar 11, 2015 19:42:44 GMT -6
sounds like they just happened to have that black jacket sitting around, possibly due to a cancellation or return, and just decided to fill your order with it. I think just pushing any old shit out the door is their priority right now. I highly doubt they made a decision that since they were out of dova, that they would substitute that fabric for black and then went to the trouble to actually make that jacket, knowing full well shit would hit the fan with the customer and would ultimately only be a fruitless waste of time and materials That's the thing.. these "executive decisions" made by someone who cares only about their internal metrics (be it internal quality, production, or piecemeal) would in NO WAY be endorsed by executive management. This and the tag-gate are examples of egregious shortcuts that will almost certainly blow up in their faces, once they are received by customers. I know how much the mods hate conspiracy theories, but everything points to someone being incentivized by a volume metric (not a quality metric). I'm sure people get their asses beat for internal reworks, but what we're seeing are the symptoms of people so pressured to get shit out the door, that they literally send shit out the door. |
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Post by Marc on Mar 11, 2015 21:02:04 GMT -6
sounds like they just happened to have that black jacket sitting around, possibly due to a cancellation or return, and just decided to fill your order with it. I think just pushing any old shit out the door is their priority right now. I highly doubt they made a decision that since they were out of dova, that they would substitute that fabric for black and then went to the trouble to actually make that jacket, knowing full well shit would hit the fan with the customer and would ultimately only be a fruitless waste of time and materials I have an order pending for the western pocket shirt in Dova fabric. If they really are out of stock on the Dova, I wonder what I'm going to get. Hmmm... |
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Post by wdw on Mar 11, 2015 21:43:26 GMT -6
wisdom, what you say makes perfect sense if it were a bigger organisation, but I thought LD was a one-man band, so any decisions like that can only come from one person, with no pressure from above.
All the talk in the early days was about customer satisfaction, but that seems to have gone right out the window now.
I wonder if the outrageous delays are due to him prioritising contract work, as I just can't understand how production can possibly be this slow, unless the sewing team comprises one person doing a 10 hour week, with 5 hours off for lunch.
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Post by Vincent on Mar 12, 2015 3:45:44 GMT -6
I sincerely hope they put it on any external customs declarations. I will not be happy if I end up having to pay 20% of half the order value that I didn't pay in the first place... I did not have the 50% promo because the first one apppears 2 days later !!!  In france, we don't have to pay taxes when we get a package so that's cool for me... Shipping cost are already high, if i had to pay extra taxes, i won't buy again products from overseas !!! Actually we do have to pay a custom fee in France but on a random basis. You just got lucky so far. For example I got charged an extra 45 euros on The Beast and 74 euros on my ISC Work shirt. |
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Post by thomasss on Mar 12, 2015 4:10:13 GMT -6
I did not have the 50% promo because the first one apppears 2 days later !!! In france, we don't have to pay taxes when we get a package so that's cool for me... Shipping cost are already high, if i had to pay extra taxes, i won't buy again products from overseas !!! Actually we do have to pay a custom fee in France but on a random basis. You just got lucky so far. For example I got charged an extra 45 euros on The Beast and 74 euros on my ISC Work shirt. really? i did not even know that !!! I bought so many things for maybe 10-15 years now from USA, japan ,china etc... : mostly records (but although clothes and nomad HI-Fi equipment) and i never paid any cents for custom fees!!! |
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Post by Vincent on Mar 12, 2015 4:20:58 GMT -6
Actually we do have to pay a custom fee in France but on a random basis. You just got lucky so far. For example I got charged an extra 45 euros on The Beast and 74 euros on my ISC Work shirt. really? i did not even know that !!! I bought so many things for maybe 10-15 years now from USA, japan ,china etc... : mostly records (but although clothes and nomad HI-Fi equipment) and i never paid any cents for custom fees!!! In my experience it really depends on the price of the product ordered. If it's more than $200, I get hit with custom fees, the only exception being if the sender puts it in a small package, marks the package as a gift and lower the price he declares on the package. |
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Post by julian on Mar 12, 2015 5:45:06 GMT -6
Actually we do have to pay a custom fee in France but on a random basis. You just got lucky so far. For example I got charged an extra 45 euros on The Beast and 74 euros on my ISC Work shirt. I think the EU nations all have the same policy. As you'd expect, it's complicated but this is how it works in the UK in terms of what we have to pay VAT (20%) on - plus the Royal Mail's £8 'handling' fee: Gifts worth more than £36 Any other goods worth more than £15 Customs Duty on gifts and other goods sent from outside the EU is ALSO added if they’re above a certain value, unless the duty comes to less than £9. The value of the goods includes: the price paid for the goods postage, packaging and insurance Anything under £135 No charge Gifts worth £135-£630 2.5%, but rates are lower for some goods - call the helpline Gifts above £630 and other goods above £135 - The rate depends on the type of goods and where they came from - call the helpline It's all hit and miss, though, because they simply don't have the time and resources to check every package that enters the country. With my Gustin orders, 2 of them escaped customs entirely whereas 3 of them got hit. |
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Post by oatwilly on Mar 12, 2015 6:11:07 GMT -6
I also have a pair of jeans in Dova in the pipe. I wonder why they aren't reaching out to people to let them know they are out of the fabric and asking them to make an alternative selection? Unless they have ordered more?
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Post by wdw on Mar 12, 2015 6:16:57 GMT -6
Given that this site probably represents less than 10% of LD's orders, I suspect there's a whole lot of stuff going on that we don't hear about.
I'd imagine quite a few people have been inconvenienced by these damaged rolls. Is that at least 2 rolls now? It's not an excuse I remember from G or Ciano, so LD must just be unlucky.
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Post by jjflash on Mar 12, 2015 6:25:53 GMT -6
"Damaged rolls"...I dunno.
Is that common? I'm gonna fall back on my ignorance here, but once is totally understandable: twice seems a little shady. And was the houndstooth pocket fabric "damaged" as well? Because I have two pairs of jeans that I ordered with it.
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Post by drstrange on Mar 12, 2015 6:42:42 GMT -6
Actually we do have to pay a custom fee in France but on a random basis. You just got lucky so far. For example I got charged an extra 45 euros on The Beast and 74 euros on my ISC Work shirt. interesting ... unfortunately there is no "hit & miss" here in Switzerland, everything seems to get hit ... there is a tax-exempt amount, but it happened to me once, that a package (a pair of braces from Albert Thurston), which under official rate-of-exchange would have been just within the tax-exempt-zone, just got "revalued" by customs and the value-added-tax (a low 8% here) got charged (the tax was something like EUR 5 / USD 6) plus of course (and that was what annoyed me) a whopping "handling fee" (around EUR 20 / USD 22) by the postal services .... |
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Post by exophobe on Mar 12, 2015 9:15:58 GMT -6
Actually we do have to pay a custom fee in France but on a random basis. You just got lucky so far. For example I got charged an extra 45 euros on The Beast and 74 euros on my ISC Work shirt. interesting ... unfortunately there is no "hit & miss" here in Switzerland, everything seems to get hit ... there is a tax-exempt amount, but it happened to me once, that a package (a pair of braces from Albert Thurston), which under official rate-of-exchange would have been just within the tax-exempt-zone, just got "revalued" by customs and the value-added-tax (a low 8% here) got charged (the tax was something like EUR 5 / USD 6) plus of course (and that was what annoyed me) a whopping "handling fee" (around EUR 20 / USD 22) by the postal services .... plus side, though, is that you get to live in Switzerland. |
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Post by thomasss on Mar 21, 2015 6:47:54 GMT -6
Hey roman : you shipped me a black ferrari instead of a blue one  is that normal? |
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Post by Deleted on Mar 21, 2015 7:01:49 GMT -6
Hey roman : you shipped me a black ferrari instead of a blue one is that normal? Oh no problem. Just pay return shipping and we will repaint it and send it back next year. |
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Post by seth on Mar 21, 2015 7:03:04 GMT -6
Hey roman : you shipped me a black ferrari instead of a blue one is that normal? My Ferrari arrived two weeks ago and it doesn't run. The company can't seem to coordinate shipping back to the factory for repairs. 2 out of the 3 Ferraris I purchased this year do not run and had to be sent back to the factory or repaired at my expense. |
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Post by exophobe on Mar 21, 2015 8:45:14 GMT -6
Hey roman : you shipped me a black ferrari instead of a blue one is that normal? I still say that thing is indigo. :/ If you kept it (don't remember) rub an inside seam and see if it turns blue. |
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Post by thomasss on Mar 21, 2015 11:42:40 GMT -6
For sure, it is not a dark black but it is neither indigo, i saw that before i finished to open the package, for real !!!
I resent it as i should get the dova one pretty soon, i mean he said pretty soon !!!
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Post by thomasss on Apr 27, 2015 0:54:32 GMT -6
LD get my jacket back april the 1st and i just got a shipping notice yesterday (april the 26th)...
They said they remade and resend it in a week but we all know it was impossible.
So, i think, 4 weeks is not so bad !!! I should get it in the right fabric (japan dova).
I'll get in the same package my chino (new site order #272)
1 x 15.2 oz. Cone Selvedge Men's Chino
(Chino Style: Reagan, Chino Fit: Straight Leg, Waist: 36, Inseam (inches): 35, Chino Buttons: Metal Button Gun Metal, Thread Color: Dark Green, Jeans Fly: Button Fly, Pocket Liner: Pink houndstooth Canvas)
But no news for the $40 it cost me to send them back my first wrong jacket !!!
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Post by Deleted on Apr 27, 2015 7:07:21 GMT -6
The quick turnaround is great. The fact you had to pay shipping is not. I really hate the way LD does business.
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Post by thomasss on May 7, 2015 2:20:30 GMT -6
So, i finally get my jacket back and i have to say that i'm very happy with it.  I get the japan dova fabric : i check with the sal's instagram and that's the same fabric. Here what i ordered via the old site (order #11684 made october the 26th, 2014) : 12.6 oz. Japanese Dova Men's Jacket Sizes: Large, Men's Jacket Styles: Type 2, Hardware-finished: Copper, Pocket Liners: 7oz Black and White Canvas, Denim Tag: Sunset, Thread Colors: Brown-Orange I made 2 changes that haven't been made but it is a good thing !!! i change the patch for the hangman's noose and get the sunset as the original order (it is a detail and we almost can't see anything on the patch !!!) and change the size from L to XL but get a L and very glad about that because it fits perfect, even better that the previous black candiani i get and send back to them... Fit pics (it is easier to close the sleeves than on the the first jacket but it is still difficult and almost impossible if you wear a watch but i always wear with open sleeves so it is no big deal for me)      details  Patch : no change to hangman's noose. but as you can see, the patch is not well made : and even here, it seems better than in real life because of the light. i guess the drawn will disapear after the first wash. The patch was way better in the first review i made with the black candiani...  the canvas is not exactly the same that the one that was used in the first review... But for this jacket, the stripes are in the same direction in the pocket and on the pocket cap (  is it the good name?)   In the same package, i get my reagan chino and i'm very happy with it too... I'll made a review later as i made a soak because it was a little bit large but nothing too wrong... Of course, i did not get my Pink houndstooth Canvas but... and the cuff is not chainstich but regular stich... I did not get any present in the package for the mess and the long wait and i did not have any news for the $40 it cost me to send them back the first wrong jacket. I will contact them to get a refund (no store credit) but i'm not sure i'll see these bucks anyday !!! |
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Post by julian on May 7, 2015 2:46:20 GMT -6
very glad about that because it fits perfect, even better that the previous black candiani i get and send back to them... To my mind, that's just about the perfect fit for a denim jacket. Glad it worked out so well in the end. I have the same (copper) buttons on my jeans and really like them - they look great on your jacket as well. |
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Post by davelewis on May 7, 2015 9:30:18 GMT -6
Thomasse, glad you like your jacket. As you mention about getting a little something extra from them for your troubles, I was told on more than one occasion, that they were going to throw in a belt, and pair of jeans for my patience. I didn't receive anything extra in my order, and honestly don't care, but I feel it shows a lack of class for even telling customers this kind of stuff in the first place.
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is it the good name?)