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Post by Mattbert on Nov 17, 2014 6:58:46 GMT -6
FWIW, I think this is a mature approach. I should have done the same with my OFP, but I didn't. I guess it's not too late to let them know about it. I hope Gustin treats that kind of data point ("this thing has some flaws, but I'm keeping it") the same way they treat a returned garment data point. I don't think they do, though. Extrapolating from the various discussions of this issue with Cody et al., the sense I get is that Gustin doesn't consider a product a QA/QC failure unless it gets returned and they confirm it measures up out of spec or has some obvious construction flaw or something. Stuff that doesn't get returned is chalked up to customer fussiness and more or less blown off. To be fair, that's all speculative. Gustin's attitude may not be like that at all. But that's the perception I have, and I like to think I'm a pretty reasonable and level-headed guy. While I'm being fair, I have to acknowledge that returns and in-house inspection/confirmation of flaws are the only real hard data they have. It'd be a lot of work to essentially solicit what is, by definition, relatively minor criticism (insofar as the customer is not so dissatisfied as to return the item) and then log, manage, and act on that information. A lot of work that pretty much comes straight off the bottom line. I still think it's almost imperative that they do it, but I'll freely admit that the balance sheet may not agree. For now. With any luck, it goes to the production team, and production team says "oh, I hadn't thought about that" (since there are only two shots of the yoke on a patterened workshirt -- the first Japanese hickory strip (posted earlier) and the American hickory stripe), they report it to the sew-shop, and the sew-shop fixes it. I'd be naive to assume it will work just like that, but if I get no response then I have a better indication of what my future relationship with Gustin looks like. If they want more data, I have all the measurements (which are also somewhere in G-Comm) I can send them as well. In this moment of honestly, though, you're not the only one perceiving their attitude that way, and this has been a lot of what has soured my opinion of the brand. They still find the most interesting denim and fabrics, but the shirts are getting more and more disappointing (though @wils black plaid looked pretty good in that one blurry pic). I'm waiting to see how my dobby shows up, and wish that Japan Slate Blue would fund already so I could stop having to resist backing it. I backed the slate blue. Great-looking fabric, nice weight, and no pattern! What's not to like? Besides the shameless enabling, I mean. |
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Post by Dirty_Denim on Nov 17, 2014 9:40:47 GMT -6
Very easy fix to all this. Don't make shirts with stripes or patterns. Its like how a righty stays away from going left in basketball
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Post by Deleted on Nov 17, 2014 10:37:11 GMT -6
exophobe you'll have to start carrying your bag in your left hand / left shoulder. load it up enough to dip that shoulder about 1/2" and you'll be golden. you could try to shim your right shoe...but i've enough experience with shimming to know that once you start shimming it can be a never ending battle. i'm kidding of course, but am glad to hear you'll let G know about the issue. let us know what the response is. can't wait to see what issues...if any...the p.h.bone arrives with. seems like they might be taking some extra care with it considering the 10+ day shipping delay. if it does have any significant issue i've decided i'll be sending it back. (but to be perfectly honest that decision was made easier with my order of a LD shirt of the same fabric)
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Post by exophobe on Nov 17, 2014 14:41:30 GMT -6
exophobe you'll have to start carrying your bag in your left hand / left shoulder. load it up enough to dip that shoulder about 1/2" and you'll be golden. you could try to shim your right shoe...but i've enough experience with shimming to know that once you start shimming it can be a never ending battle. i'm kidding of course, but am glad to hear you'll let G know about the issue. let us know what the response is. can't wait to see what issues...if any...the p.h.bone arrives with. seems like they might be taking some extra care with it considering the 10+ day shipping delay. if it does have any significant issue i've decided i'll be sending it back. (but to be perfectly honest that decision was made easier with my order of a LD shirt of the same fabric) I'm laughing at the suggestion now, but we'll see what Gustin recommends. They've responded already but it seems their ticket system stripped my picture, so I sent them a direct link. It'll be interesting to see some comparisons between the two postal HB's, I'm guessing there's gonna be a lot of freaking out over the yoke on this forum before next Monday. Though I do hope that they got it straightened out. |
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Post by exophobe on Nov 17, 2014 15:15:18 GMT -6
I backed the slate blue. Great-looking fabric, nice weight, and no pattern! What's not to like? Besides the shameless enabling, I mean. More a matter of upcoming holidays than the shirt itself, I think it's gonna make a killer shirt. |
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Post by Mattbert on Nov 17, 2014 15:19:56 GMT -6
Very easy fix to all this. Don't make shirts with stripes or patterns. Its like how a righty stays away from going left in basketball  |
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Post by Subsound on Nov 17, 2014 15:52:55 GMT -6
I've notified Gustin of the crooked yoke on my JHS even though I'm keeping it. I support Mattbert 's recommendation for Gustin to find another sew shop, even if it's in China, where quality control, consistentcy & capacity is higher. Imagine getting your shirt in 2 weeks exactly on spec and with zero faults. |
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Post by davelewis on Nov 17, 2014 16:49:02 GMT -6
I've notified Gustin of the crooked yoke on my JHS even though I'm keeping it. I support Mattbert 's recommendation for Gustin to find another sew shop, even if it's in China, where quality control, consistentcy & capacity is higher. Imagine getting your shirt in 2 weeks exactly on spec and with zero faults. Not everything that comes out of China is higher quality, and consistency. Though I agree that there is some stuff produced there that has decent quality, I don't believe that to be the norm. I for one, would not buy anything from Gustin if they decided to go that route, but that is just me. I quit buying Filson gear that is made in China, as I have comparable older items from Filson that were made in Seattle, and they are not of same quality. |
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Post by exophobe on Nov 17, 2014 16:53:47 GMT -6
I've notified Gustin of the crooked yoke on my JHS even though I'm keeping it. I support Mattbert 's recommendation for Gustin to find another sew shop, even if it's in China, where quality control, consistentcy & capacity is higher. Imagine getting your shirt in 2 weeks exactly on spec and with zero faults. I'm hoping with a number of us reporting it, even though we're keeping them, that they at least can acknowledge there's an issue people are noticing. I'm sure it's too late for anything in production to be adjusted, but maybe they will be able to fix it for the next batch. I will say again, though, that if Gustin moved production to China, despite the issues encountered, I wouldn't be purchasing any more of their clothing. |
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Post by exophobe on Nov 17, 2014 16:59:53 GMT -6
Not everything that comes out of China is higher quality, and consistency. Though I agree that there is some stuff produced their that has decent quality, I don't believe that to be the norm. I for one, would not buy anything from Gustin if they decided to go that route, but that is just me. I quit buying Filson gear that is made in China, as I have comperable older items from Filson that were made in Seattle, and they are not of same quality. And to be fair, if the problem is in inspection, we'd likely be worse off if they accepted everything from a Chinese shop where reject rates are high, but volume discounts make it something that large garment manufacturers can easily stomach. My reason for not wanting to support Chinese manufacture, though, is not a matter of quality, but a matter of values. I'm not naive enough to assume that I can completely abandon Chinese manufacturing, but when I can choose, I'm going to. |
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Post by Deleted on Nov 17, 2014 17:03:35 GMT -6
With any luck, it goes to the production team, and production team says "oh, I hadn't thought about that" (since there are only two shots of the yoke on a patterened workshirt -- the first Japanese hickory strip (posted earlier) and the American hickory stripe), they report it to the sew-shop, and the sew-shop fixes it. I'd be naive to assume it will work just like that, but if I get no response then I have a better indication of what my future relationship with Gustin looks like. If they want more data, I have all the measurements (which are also somewhere in G-Comm) I can send them as well. In this moment of honestly, though, you're not the only one perceiving their attitude that way, and this has been a lot of what has soured my opinion of the brand. They still find the most interesting denim and fabrics, but the shirts are getting more and more disappointing (though @wils black plaid looked pretty good in that one blurry pic). I'm waiting to see how my dobby shows up, and wish that Japan Slate Blue would fund already so I could stop having to resist backing it. I backed the slate blue. Great-looking fabric, nice weight, and no pattern! What's not to like? Besides the shameless enabling, I mean. What's not to like?  Where I should start...... |
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Post by indigoferanut on Nov 17, 2014 17:09:54 GMT -6
I also have the Gustin Japanese hickory stripe, and the back yoke looks the identical to exophobe's. Never noticed it until now. I was more worried about the buttons falling off (and not having extras to replace them), so I used glue on the button threads. Over a month now in use and still have all my buttons (my wife would say I've lost my marbles though).
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Post by Mattbert on Nov 17, 2014 17:16:49 GMT -6
I backed the slate blue. Great-looking fabric, nice weight, and no pattern! What's not to like? Besides the shameless enabling, I mean. What's not to like? Where I should start...... I guess I should say that I ordered the Tall fit, which works great for me if the blue oxford I got from the sample run is any indication. Also, I confirmed with G that the Talls have the less severe scoops just as they did on the prototype, so I won't have the dick curtains issue. My blue oxford Tall was put together perfectly well, so I'm reasonably confident that G won't screw it up. And like I said, there's no pattern for them to misalign. All of this seems about as idiot proof as it can get with a Gustin shirt. What should I be worried about? |
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Post by Mattbert on Nov 17, 2014 17:19:35 GMT -6
I also have the Gustin Japanese hickory stripe, and the back yoke looks the identical to exophobe's. Never noticed it until now. I was more worried about the buttons falling off (and not having extras to replace them), so I used glue on the button threads. Over a month now in use and still have all my buttons (my wife would say I've lost my marbles though). Thanks for coming by, man. And welcome. Your experience with the yoke alignment sounds like it further supports the "cutting error on big stack of fabric" hypothesis. |
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Post by exophobe on Nov 17, 2014 17:48:09 GMT -6
I guess I should say that I ordered the Tall fit, which works great for me if the blue oxford I got from the sample run is any indication. Also, I confirmed with G that the Talls have the less severe scoops just as they did on the prototype, so I won't have the dick curtains issue. My blue oxford Tall was put together perfectly well, so I'm reasonably confident that G won't screw it up. And like I said, there's no pattern for them to misalign. All of this seems about as idiot proof as it can get with a Gustin shirt. What should I be worried about? Can you throw an image up of that guy, or if you still have the Gustin forum link handy I can go there... |
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Post by Mattbert on Nov 17, 2014 19:14:05 GMT -6
I guess I should say that I ordered the Tall fit, which works great for me if the blue oxford I got from the sample run is any indication. Also, I confirmed with G that the Talls have the less severe scoops just as they did on the prototype, so I won't have the dick curtains issue. My blue oxford Tall was put together perfectly well, so I'm reasonably confident that G won't screw it up. And like I said, there's no pattern for them to misalign. All of this seems about as idiot proof as it can get with a Gustin shirt. What should I be worried about? Can you throw an image up of that guy, or if you still have the Gustin forum link handy I can go there... Full review post on the Gustin forums here.  |
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Post by exophobe on Nov 17, 2014 19:18:16 GMT -6
Can you throw an image up of that guy, or if you still have the Gustin forum link handy I can go there... Full review post on the Gustin forums here. I'm not that tall, but I'm gonna have to give one of those a shot. |
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Post by Mattbert on Nov 17, 2014 19:29:31 GMT -6
I'm not that tall, but I'm gonna have to give one of those a shot. Yeah, they are a vast improvement. I think the Tall fit can work for not-that-tall guys, especially if you're going to tuck it in. I bet you could also gamble with certain fabrics, like a chambray maybe, by sizing up one and then doing a hot wash and tumble dry to shrink some of the length and sleeve out of it. That fit pic is the XL Tall, and I backed the Blue Slate in L Tall in hopes of trimming some of the slack out the chest and stomach area. |
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Post by exophobe on Nov 17, 2014 20:34:06 GMT -6
Yeah, they are a vast improvement. I think the Tall fit can work for not-that-tall guys, especially if you're going to tuck it in. I bet you could also gamble with certain fabrics, like a chambray maybe, by sizing up one and then doing a hot wash and tumble dry to shrink some of the length and sleeve out of it. That fit pic is the XL Tall, and I backed the Blue Slate in L Tall in hopes of trimming some of the slack out the chest and stomach area. Well, I'm 5'11" so I don't think it's gonna come in and be a dress, especially if it just sort of brings the scoops down to a more manageable level. I hope they weren't pulling your chain and it comes through exactly like that. |
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Post by Deleted on Nov 17, 2014 20:36:19 GMT -6
What's not to like? Where I should start...... I guess I should say that I ordered the Tall fit, which works great for me if the blue oxford I got from the sample run is any indication. Also, I confirmed with G that the Talls have the less severe scoops just as they did on the prototype, so I won't have the dick curtains issue. My blue oxford Tall was put together perfectly well, so I'm reasonably confident that G won't screw it up. And like I said, there's no pattern for them to misalign. All of this seems about as idiot proof as it can get with a Gustin shirt. What should I be worried about? Were you getting a work shirt or button down? My original comment was for work shirt that is sew overall larger than the same size button down. |
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Post by exophobe on Nov 17, 2014 20:39:33 GMT -6
Was looking through my email, and I don't think there have been any email updates at all on shirts or workshirts from Gustin other than the first round. Am I missing the update covering the second run workshirts, or have there not been any production updates?
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Post by exophobe on Nov 17, 2014 20:55:03 GMT -6
Yeah, they are a vast improvement. I think the Tall fit can work for not-that-tall guys, especially if you're going to tuck it in. I bet you could also gamble with certain fabrics, like a chambray maybe, by sizing up one and then doing a hot wash and tumble dry to shrink some of the length and sleeve out of it. That fit pic is the XL Tall, and I backed the Blue Slate in L Tall in hopes of trimming some of the slack out the chest and stomach area. You and the very close to funded blue slate almost got me! I actually backed and then canceled. I'm not talking to you anymore.  |
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Post by Mattbert on Nov 17, 2014 21:22:02 GMT -6
I guess I should say that I ordered the Tall fit, which works great for me if the blue oxford I got from the sample run is any indication. Also, I confirmed with G that the Talls have the less severe scoops just as they did on the prototype, so I won't have the dick curtains issue. My blue oxford Tall was put together perfectly well, so I'm reasonably confident that G won't screw it up. And like I said, there's no pattern for them to misalign. All of this seems about as idiot proof as it can get with a Gustin shirt. What should I be worried about? Were you getting a work shirt or button down? My original comment was for work shirt that is sew overall larger than the same size button down. The Blue Slate is a button-down. No way am I backing a G work shirt at this point. |
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Post by Subsound on Nov 17, 2014 21:37:30 GMT -6
I've notified Gustin of the crooked yoke on my JHS even though I'm keeping it. I support Mattbert 's recommendation for Gustin to find another sew shop, even if it's in China, where quality control, consistentcy & capacity is higher. Imagine getting your shirt in 2 weeks exactly on spec and with zero faults. Not everything that comes out of China is higher quality, and consistency. Though I agree that there is some stuff produced there that has decent quality, I don't believe that to be the norm. I for one, would not buy anything from Gustin if they decided to go that route, but that is just me. I quit buying Filson gear that is made in China, as I have comparable older items from Filson that were made in Seattle, and they are not of same quality. Sigh....if you demand "made in USA" then you will need to live with price/quality trade-offs. |
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Post by Griffin on Nov 18, 2014 2:36:22 GMT -6
I dont get it. "Made in USA" is what we have now. Is everyone happy with the way things are? great.
btw...I dont care who will sew the clothes, another USA company, another staff, china, sweden, i don't care as long as it will be better then now.
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Where I should start...... 
