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Post by Dirty_Denim on Nov 13, 2014 20:04:04 GMT -6
I'm wondering if they're extra inspecting the PHB because of the sizing problems with the first few deliveries GO PHB GO |
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Post by Deleted on Nov 15, 2014 21:50:38 GMT -6
Just a quick update. DON'T put the Hickory Stripe in the washer if you don't want "wash fade". I finally ironed the shirt this afternoon and the stripe color is leaking to the white and it doesn't look very good. Btw, the fabric is not very to easy to iron out the wrinkles. Took me a good 20 minutes on both ironing and sewing back the buttons (two dropped off with two additional one were very loose). I will take some fit pictures after I finally wear it.
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Post by exophobe on Nov 15, 2014 22:13:06 GMT -6
Just a quick update. DON'T put the Hickory Stripe in the washer if you don't want "wash fade". I finally ironed the shirt this afternoon and the stripe color is leaking to the white and it doesn't look very good. Btw, the fabric is not very to easy to iron out the wrinkles. Took me a good 20 minutes on both ironing and sewing back the buttons (two dropped off with two additional one were very loose). I will take some fit pictures after I finally wear it. Seriously doubting we received the same shirt at this point. Did you follow your denim rules (turn it inside out, low or no spin)? I washed mine inside out and buttoned up, hung it to dry. None of my buttons have fallen off, though. Pic of the bleeding? Honestly, we couldn't have a more opposite experience with this shirt unless my placket were perfectly aligned. |
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Post by Dirty_Denim on Nov 15, 2014 22:24:55 GMT -6
Just a quick update. DON'T put the Hickory Stripe in the washer if you don't want "wash fade". I finally ironed the shirt this afternoon and the stripe color is leaking to the white and it doesn't look very good. Btw, the fabric is not very to easy to iron out the wrinkles. Took me a good 20 minutes on both ironing and sewing back the buttons (two dropped off with two additional one were very loose). I will take some fit pictures after I finally wear it. Oh man that sucks. Buttons shouldnt be popping off but atleast those can be fixed but having the dye run is the worse of the 2 |
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Post by Deleted on Nov 15, 2014 22:37:48 GMT -6
Just a quick update. DON'T put the Hickory Stripe in the washer if you don't want "wash fade". I finally ironed the shirt this afternoon and the stripe color is leaking to the white and it doesn't look very good. Btw, the fabric is not very to easy to iron out the wrinkles. Took me a good 20 minutes on both ironing and sewing back the buttons (two dropped off with two additional one were very loose). I will take some fit pictures after I finally wear it. Seriously doubting we received the same shirt at this point. Did you follow your denim rules (turn it inside out, low or no spin)? I washed mine inside out and buttoned up, hung it to dry. None of my buttons have fallen off, though. Pic of the bleeding? Honestly, we couldn't have a more opposite experience with this shirt unless my placket were perfectly aligned. Yes, not just the workshirt but I turn all my shirts and pants inside out before I put them in the washer. Btw, can you take some fit photos with your HSWS? I am curious why mine and yours are so different on both the fabric and fit. I believe we are about the same size but not sure why my shirt is so big and yours are fine. I will take some pictures tomorrow to show you mine. |
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Post by Deleted on Nov 15, 2014 22:39:28 GMT -6
Just a quick update. DON'T put the Hickory Stripe in the washer if you don't want "wash fade". I finally ironed the shirt this afternoon and the stripe color is leaking to the white and it doesn't look very good. Btw, the fabric is not very to easy to iron out the wrinkles. Took me a good 20 minutes on both ironing and sewing back the buttons (two dropped off with two additional one were very loose). I will take some fit pictures after I finally wear it. Oh man that sucks. Buttons shouldnt be popping off but atleast those can be fixed but having the due run is the worse of the 2 Worst button sewing ever for a shirt. My JCPenney shirts that I use for work is better. edit: Gustin's button down shirt has better buttons and sewing. |
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Post by Deleted on Nov 16, 2014 16:54:39 GMT -6
Just a quick update. DON'T put the Hickory Stripe in the washer if you don't want "wash fade". I finally ironed the shirt this afternoon and the stripe color is leaking to the white and it doesn't look very good. Btw, the fabric is not very to easy to iron out the wrinkles. Took me a good 20 minutes on both ironing and sewing back the buttons (two dropped off with two additional one were very loose). I will take some fit pictures after I finally wear it. Seriously doubting we received the same shirt at this point. Did you follow your denim rules (turn it inside out, low or no spin)? I washed mine inside out and buttoned up, hung it to dry. None of my buttons have fallen off, though. Pic of the bleeding? Honestly, we couldn't have a more opposite experience with this shirt unless my placket were perfectly aligned. Here are the pic of the bleeding. It is hard to capture but you can see the blue shadow and lines. I am waiting to see your photos and wondering why are mine and yours so different.    |
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Post by davelewis on Nov 16, 2014 17:03:50 GMT -6
I'm wondering if they're extra inspecting the PHB because of the sizing problems with the first few deliveries GO PHB GO As of the last update Gustin gave, the PHB should start shipping tomorrow. |
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Post by jockohomo on Nov 16, 2014 17:34:10 GMT -6
Seriously doubting we received the same shirt at this point. Did you follow your denim rules (turn it inside out, low or no spin)? I washed mine inside out and buttoned up, hung it to dry. None of my buttons have fallen off, though. Pic of the bleeding? Honestly, we couldn't have a more opposite experience with this shirt unless my placket were perfectly aligned. Here are the pic of the bleeding. It is hard to capture but you can see the blue shadow and lines. I am waiting to see your photos and wondering why are mine and yours so different. Will the fit pics you promised be forthcoming? BTW, hot water=bleeding. lillianhwang.wordpress.com/2011/10/20/laundry-science-exactly-why-do-colors-bleed-in-hot-water/ |
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Post by exophobe on Nov 16, 2014 18:32:56 GMT -6
Here are the pic of the bleeding. It is hard to capture but you can see the blue shadow and lines. I am waiting to see your photos and wondering why are mine and yours so different. I took some detail shots, I'm afraid fit pics are a bit more difficult for me at this time. I also realized (reading your quote) I mis-spoke in my "alignment" comment, I meant to say yoke, not placket. My shots show both the crooked yoke (which, though I would prefer it be straight, I don't take a major issue with, perhaps I should), and a straight placket. If you're nitpicking the placket, you'll see the stitch drift a little bit, but over the length it never shifts enough to hit two different black lines. I do use the buttons, and haven't had any come off. Compared to the Taylor Stitch Railroad Stripe (which also uses the two-hole cat-eye buttons), the buttons are a little bit smaller which makes them feel less substantial, but I don't think they're of any lesser quality. Regarding the bleeding... I did do a warm wash instead of hot, and used a little bit of oxy-clean, which could explain how yours turned out differently. The point jocko made about hot water could have something to do with it, too.    |
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Post by Mattbert on Nov 16, 2014 20:57:06 GMT -6
exophobe, no offense man, but I would have sent that shirt straight back to Gustin. That yoke is a joke. If the fit and everything else was okay, I'd happily pick it up as a "seconds" (at a seconds discount, one would hope) and beat the crap out of it for doing actual work and getting dirty and sweaty and generally not giving a f!@k about what my shirt looks like under those circumstances as long as it does what it's supposed to do. But the fact is Gustin at least half-intends these work shirts as fashion pieces (that's the sense I get, anyway) and to have seconds-quality workmanship on a shirt like that is total horseshit. You didn't get that shirt at a farm supply outlet store, and you didn't pay a factory seconds price for it. I don't think I've been a one-note crusader on Gustin's QC, but something like that goes so far beyond a waist size being out of spec or even buttons not being sewn on securely. You don't have to spend several painstaking minutes with a tape measure to catch it, you just have to f!@king look at it...and care. It would seem to be abundantly clear that nobody did either of those things, or else I have a very different expectation for what constitutes "immaculate" work from a "small shop that exclusively sews reproduction workwear for Japanese brands". It's well past time for Gustin to drop the pretense of this "Made in San Francisco" canard and go find a competent sew shop, wherever that may be. If the G-men really love their amazing fabric finds so much, you'd think that eventually they'd stop handing the stuff over to a subcontractor that f!@king butchers it all the time. It's such a waste. Sorry if that rant bums you out. I'm glad you like the shirt and it fits you well and you're pretty happy with it overall. I'm not saying you shouldn't be; I'm just saying that Gustin shouldn't be. So if it's all right with you, I'll be over here continuing to be absolutely livid on your behalf.
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Post by Deleted on Nov 16, 2014 21:12:52 GMT -6
I was planning to wear the G work shirt outside today for a fit picture but the fit actually looks horrible after all the wrinkles are out. The shoulder and chest are fine but the sleeves are still too long and the length is almost covering the full crotch. I decide to wear my cheap $20 flannel shirt instead since it looks better. I will need to decide should I take it to the tailer to get the length shorten. Noting worst than a bad fitting shirt. Btw, stop trusting everything you read on the internet. I washed many of my shirts including couple hickory stripe shirts using hot water since I like them to slim up before the first wear. None of them bleed like this work shirt. |
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Post by Deleted on Nov 16, 2014 21:16:40 GMT -6
Here are the pic of the bleeding. It is hard to capture but you can see the blue shadow and lines. I am waiting to see your photos and wondering why are mine and yours so different. I took some detail shots, I'm afraid fit pics are a bit more difficult for me at this time. I also realized (reading your quote) I mis-spoke in my "alignment" comment, I meant to say yoke, not placket. My shots show both the crooked yoke (which, though I would prefer it be straight, I don't take a major issue with, perhaps I should), and a straight placket. If you're nitpicking the placket, you'll see the stitch drift a little bit, but over the length it never shifts enough to hit two different black lines. I do use the buttons, and haven't had any come off. Compared to the Taylor Stitch Railroad Stripe (which also uses the two-hole cat-eye buttons), the buttons are a little bit smaller which makes them feel less substantial, but I don't think they're of any lesser quality. Regarding the bleeding... I did do a warm wash instead of hot, and used a little bit of oxy-clean, which could explain how yours turned out differently. The point jocko made about hot water could have something to do with it, too. Thanks for the photos. I think I see the same type of bleeding from your shirt photos. Btw, your yoke is all fxxxed up. Mine is actually much better than yours even after a hot wash in the washer....... I thought mine is bad..... |
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Post by exophobe on Nov 16, 2014 21:23:06 GMT -6
exophobe, no offense man, but I would have sent that shirt straight back to Gustin. That yoke is a joke. If the fit and everything else was okay, I'd happily pick it up as a "seconds" (at a seconds discount, one would hope) and beat the crap out of it for doing actual work and getting dirty and sweaty and generally not giving a f!@k about what my shirt looks like under those circumstances as long as it does what it's supposed to do. But the fact is Gustin at least half-intends these work shirts as fashion pieces (that's the sense I get, anyway) and to have seconds-quality workmanship on a shirt like that is total horseshit. You didn't get that shirt at a farm supply outlet store, and you didn't pay a factory seconds price for it. I don't think I've been a one-note crusader on Gustin's QC, but something like that goes so far beyond a waist size being out of spec or even buttons not being sewn on securely. You don't have to spend several painstaking minutes with a tape measure to catch it, you just have to f!@king look at it...and care. It would seem to be abundantly clear that nobody did either of those things, or else I have a very different expectation for what constitutes "immaculate" work from a "small shop that exclusively sews reproduction workwear for Japanese brands". It's well past time for Gustin to drop the pretense of this "Made in San Francisco" canard and go find a competent sew shop, wherever that may be. If the G-men really love their amazing fabric finds so much, you'd think that eventually they'd stop handing the stuff over to a subcontractor that f!@king butchers it all the time. It's such a waste. Sorry if that rant bums you out. I'm glad you like the shirt and it fits you well and you're pretty happy with it overall. I'm not saying you shouldn't be; I'm just saying that Gustin shouldn't be. So if it's all right with you, I'll be over here continuing to be absolutely livid on your behalf. Fair enough. I guess maybe my standards aren't high enough. I'm interested to see how the wabisabi works out at this point. I do have to say that, while better, the yoke on my Taylor Stitch really isn't much better. I'm really starting to wonder if it's a pattern making issue, though. If the issue is with the pattern, and Gustin is supplying the patterns then maybe there's nothing that would make it better, and since the sew-shop name is unknown, perhaps they're not that worried about it. There seems to be only two shots of the yoke on striped shirts on the Gustin site, and interestingly, the latest (American HS) shows a crooked yoke, whereas here (from the GHS1 Campaign) it looks pretty good (can't say perfect since you can only see about 1/4th of it):  But I think this gets us to the point many of us have been coming to. They are not exhibiting enough care with the final product. I guess I didn't really know what to look for whan this guy showed up, or maybe I would have been disappointed. In any event, I've learned more about patterned shirting through this argument than I knew before. I'm still gonna wear this shirt, since it's sized as a jacket, I'm not too worried about needing (or attempting) to dress it up. I think Gustin could solve this (without significant change) if they move to a vertical yoke like Iron Heart does on their western shirts. If the craft isn't there, then there's no reason to highlight it. |
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Post by Old26 on Nov 16, 2014 21:25:13 GMT -6
I've got two wshirts made of similar materials - one vintage LEVIS and one not quite vintage Carhartt. Neither of them have fade, bleed, or fudged up patterns like those pics above. And neither of them cost even 1/2 of the Gustin shirt. For sure it would have gone back.
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Post by Deleted on Nov 16, 2014 21:35:08 GMT -6
exophobe, no offense man, but I would have sent that shirt straight back to Gustin. That yoke is a joke. If the fit and everything else was okay, I'd happily pick it up as a "seconds" (at a seconds discount, one would hope) and beat the crap out of it for doing actual work and getting dirty and sweaty and generally not giving a f!@k about what my shirt looks like under those circumstances as long as it does what it's supposed to do. But the fact is Gustin at least half-intends these work shirts as fashion pieces (that's the sense I get, anyway) and to have seconds-quality workmanship on a shirt like that is total horseshit. You didn't get that shirt at a farm supply outlet store, and you didn't pay a factory seconds price for it. I don't think I've been a one-note crusader on Gustin's QC, but something like that goes so far beyond a waist size being out of spec or even buttons not being sewn on securely. You don't have to spend several painstaking minutes with a tape measure to catch it, you just have to f!@king look at it...and care. It would seem to be abundantly clear that nobody did either of those things, or else I have a very different expectation for what constitutes "immaculate" work from a "small shop that exclusively sews reproduction workwear for Japanese brands". It's well past time for Gustin to drop the pretense of this "Made in San Francisco" canard and go find a competent sew shop, wherever that may be. If the G-men really love their amazing fabric finds so much, you'd think that eventually they'd stop handing the stuff over to a subcontractor that f!@king butchers it all the time. It's such a waste. Sorry if that rant bums you out. I'm glad you like the shirt and it fits you well and you're pretty happy with it overall. I'm not saying you shouldn't be; I'm just saying that Gustin shouldn't be. So if it's all right with you, I'll be over here continuing to be absolutely livid on your behalf. Fair enough. I guess maybe my standards aren't high enough. I'm interested to see how the wabisabi works out at this point. I do have to say that, while better, the yoke on my Taylor Stitch really isn't much better. I'm really starting to wonder if it's a pattern making issue, though. If the issue is with the pattern, and Gustin is supplying the patterns then maybe there's nothing that would make it better, and since the sew-shop name is unknown, perhaps they're not that worried about it. There seems to be only two shots of the yoke on striped shirts on the Gustin site, and interestingly, the latest (American HS) shows a crooked yoke, whereas here (from the GHS1 Campaign) it looks pretty good (can't say perfect since you can only see about 1/4th of it): But I think this gets us to the point many of us have been coming to. They are not exhibiting enough care with the final product. I guess I didn't really know what to look for whan this guy showed up, or maybe I would have been disappointed. In any event, I've learned more about patterned shirting through this argument than I knew before. I'm still gonna wear this shirt, since it's sized as a jacket, I'm not too worried about needing (or attempting) to dress it up. I think Gustin could solve this (without significant change) if they move to a vertical yoke like Iron Heart does on their western shirts. If the craft isn't there, then there's no reason to highlight it. Gustin is a jean company. They are trying to branch into shirts and jackets but frankly, they are not very good. |
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Post by DigDug on Nov 16, 2014 21:58:11 GMT -6
I'm not a roofer but when I subcontract one I can tell if the shingles are strait.
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Post by exophobe on Nov 16, 2014 22:01:50 GMT -6
Perhaps not of interest to anyone here, but I've been looking over the shirts on Self Edge, and the only company going straight across the yoke seam is Flat Head. Iron Heart seems to be perfectly aware of the difficulty of this, since they avoid it on pretty much everything they make by aligning it vertically. With that said, every button-down I have that was made in China is straighter than the Gustin or Taylor Stitch shirt across the yoke, the cuffs tend to be a different story. And now I can't wear anything in my wardrobe. Thanks guys.  |
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Post by scooter on Nov 16, 2014 22:13:06 GMT -6
I'm not a roofer but when I subcontract one I can tell if the shingles are strait. In my trade, we'd call it kittywampus.  |
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Post by Mattbert on Nov 16, 2014 22:56:24 GMT -6
Fair enough. I guess maybe my standards aren't high enough. I'm interested to see how the wabisabi works out at this point. I do have to say that, while better, the yoke on my Taylor Stitch really isn't much better. I'm really starting to wonder if it's a pattern making issue, though. If the issue is with the pattern, and Gustin is supplying the patterns then maybe there's nothing that would make it better, and since the sew-shop name is unknown, perhaps they're not that worried about it. There seems to be only two shots of the yoke on striped shirts on the Gustin site, and interestingly, the latest (American HS) shows a crooked yoke, whereas here (from the GHS1 Campaign) it looks pretty good (can't say perfect since you can only see about 1/4th of it). But I think this gets us to the point many of us have been coming to. They are not exhibiting enough care with the final product. I guess I didn't really know what to look for whan this guy showed up, or maybe I would have been disappointed. In any event, I've learned more about patterned shirting through this argument than I knew before. I'm still gonna wear this shirt, since it's sized as a jacket, I'm not too worried about needing (or attempting) to dress it up. I think Gustin could solve this (without significant change) if they move to a vertical yoke like Iron Heart does on their western shirts. If the craft isn't there, then there's no reason to highlight it. I don't think you have low standards, man. Some things just bother some people more than others. Like I said, I wouldn't be ashamed to wear that shirt if the price was in line with the quality. And even if it was, I'd still be irritated as all hell by Gustin's song and dance about intricate construction and impeccable workmanship. FWIW, the yoke and cuffs on my TS railroad stripe shirt are as close to spot-on as I would ever expect from a garment sewn by a human being. I'll try to remember to grab a couple pics tomorrow. As for Gustin's pattern, I think the fit looks bizarre on most body types but I doubt the pattern template itself is the root cause of the alignment issues on the yoke. My guess is that your yoke is the result of the sew shop cutting a big stack of fabric at once and the stripe pattern twisting or warping out of alignment because of the increased resistance. I'm hardly the first person to speculate along these lines, so don't give me any credit for having any sort of special insight. The evidence does seem to lead that way, though. Or maybe they just plain suck at cutting. Either way, the sewers have to be receiving f!@ked up components. There's no way someone could start off with a yoke that had properly aligned striping and end up with what you got; there'd be a huge gap somewhere at one of the seams. The bottom line is, exactly as you said, nobody is exhibiting enough care with the final product. The sew shop isn't serious about identifying and correcting production errors, and Gustin isn't serious about monitoring their subcontractor(s) and holding them to account. |
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Post by exophobe on Nov 16, 2014 22:59:53 GMT -6
It's not going to make anyone more fond of it, but here's the whole yoke.  |
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Post by Mattbert on Nov 16, 2014 23:02:48 GMT -6
Gustin is a jean company. They are trying to branch into shirts and jackets but frankly, they are not very good. That's about the long and the short of it, huh? I feel pretty confident when ordering jeans from G, and it would be great for them and for us if they get to that point with their other products as well. As it stands now, though, there's almost no way I'd back a shirt if it has a pattern of any kind. And that kinda limits the options for them to get any more of my money. |
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Post by exophobe on Nov 16, 2014 23:10:49 GMT -6
The bottom line is, exactly as you said, nobody is exhibiting enough care with the final product. The sew shop isn't serious about identifying and correcting production errors, and Gustin isn't serious about monitoring their subcontractor(s) and holding them to account. I'm wondering if they're afraid to since rejection of the product received means that they have to notify all their customers that they're not getting what they ordered, and given the way they obtain fabric, there's a pretty solid chance that the customers that backed it are never going to see it. It's s tough spot, but if they rejected 10% of the order, and just had a policy of refund plus a 10% off coupon any time an order is rejected for QC, I think that people would be a lot more understanding than receiving all this product that doesn't live up to the standard Gustin is reporting. Or maybe an offer "we found these problems (with pics) with your shirt, and you have the option of taking it with a seconds discount, or a refund". Then they could sell as seconds in the stock store with pictures of the item. Anyway, I'm going to put my money where my mouth is, and go ahead and let Gustin know about the yoke, just so they know it's an issue, and maybe start looking for it on the WabiSabi and other workshirts. I think I end up in a position where the money isn't as much of an issue because I spent it so long ago, but the thought of spending $140 on this shirt in the store, I probably wouldn't have, even though I love the fabric. I also ask that anyone else who has received shirts with these issues, even if you've decided to keep it, please send Gustin service a note so that they know, even though people aren't returning tons of them (or maybe they are), there are problems. Perhaps they can get in front of it before a precedent is set with another sew-shop. |
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Post by Mattbert on Nov 17, 2014 0:35:05 GMT -6
And now I can't wear anything in my wardrobe. Thanks guys. Ha! I have stinky to thank for gently pointing out the screwy alignment areas on my OFP. I just wanted to live in my happy bubble of unawareness! Is that so wrong? The bottom line is, exactly as you said, nobody is exhibiting enough care with the final product. The sew shop isn't serious about identifying and correcting production errors, and Gustin isn't serious about monitoring their subcontractor(s) and holding them to account. I'm wondering if they're afraid to since rejection of the product received means that they have to notify all their customers that they're not getting what they ordered, and given the way they obtain fabric, there's a pretty solid chance that the customers that backed it are never going to see it. It's s tough spot, but if they rejected 10% of the order, and just had a policy of refund plus a 10% off coupon any time an order is rejected for QC, I think that people would be a lot more understanding than receiving all this product that doesn't live up to the standard Gustin is reporting. Or maybe an offer "we found these problems (with pics) with your shirt, and you have the option of taking it with a seconds discount, or a refund". Then they could sell as seconds in the stock store with pictures of the item. Anyway, I'm going to put my money where my mouth is, and go ahead and let Gustin know about the yoke, just so they know it's an issue, and maybe start looking for it on the WabiSabi and other workshirts. I think I end up in a position where the money isn't as much of an issue because I spent it so long ago, but the thought of spending $140 on this shirt in the store, I probably wouldn't have, even though I love the fabric. I also ask that anyone else who has received shirts with these issues, even if you've decided to keep it, please send Gustin service a note so that they know, even though people aren't returning tons of them (or maybe they are), there are problems. Perhaps they can get in front of it before a precedent is set with another sew-shop. FWIW, I think this is a mature approach. I should have done the same with my OFP, but I didn't. I guess it's not too late to let them know about it. I hope Gustin treats that kind of data point ("this thing has some flaws, but I'm keeping it") the same way they treat a returned garment data point. I don't think they do, though. Extrapolating from the various discussions of this issue with Cody et al., the sense I get is that Gustin doesn't consider a product a QA/QC failure unless it gets returned and they confirm it measures up out of spec or has some obvious construction flaw or something. Stuff that doesn't get returned is chalked up to customer fussiness and more or less blown off. To be fair, that's all speculative. Gustin's attitude may not be like that at all. But that's the perception I have, and I like to think I'm a pretty reasonable and level-headed guy. While I'm being fair, I have to acknowledge that returns and in-house inspection/confirmation of flaws are the only real hard data they have. It'd be a lot of work to essentially solicit what is, by definition, relatively minor criticism (insofar as the customer is not so dissatisfied as to return the item) and then log, manage, and act on that information. A lot of work that pretty much comes straight off the bottom line. I still think it's almost imperative that they do it, but I'll freely admit that the balance sheet may not agree. For now. |
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Post by exophobe on Nov 17, 2014 1:07:20 GMT -6
FWIW, I think this is a mature approach. I should have done the same with my OFP, but I didn't. I guess it's not too late to let them know about it. I hope Gustin treats that kind of data point ("this thing has some flaws, but I'm keeping it") the same way they treat a returned garment data point. I don't think they do, though. Extrapolating from the various discussions of this issue with Cody et al., the sense I get is that Gustin doesn't consider a product a QA/QC failure unless it gets returned and they confirm it measures up out of spec or has some obvious construction flaw or something. Stuff that doesn't get returned is chalked up to customer fussiness and more or less blown off. To be fair, that's all speculative. Gustin's attitude may not be like that at all. But that's the perception I have, and I like to think I'm a pretty reasonable and level-headed guy. While I'm being fair, I have to acknowledge that returns and in-house inspection/confirmation of flaws are the only real hard data they have. It'd be a lot of work to essentially solicit what is, by definition, relatively minor criticism (insofar as the customer is not so dissatisfied as to return the item) and then log, manage, and act on that information. A lot of work that pretty much comes straight off the bottom line. I still think it's almost imperative that they do it, but I'll freely admit that the balance sheet may not agree. For now. With any luck, it goes to the production team, and production team says "oh, I hadn't thought about that" (since there are only two shots of the yoke on a patterened workshirt -- the first Japanese hickory strip (posted earlier) and the American hickory stripe), they report it to the sew-shop, and the sew-shop fixes it. I'd be naive to assume it will work just like that, but if I get no response then I have a better indication of what my future relationship with Gustin looks like. If they want more data, I have all the measurements (which are also somewhere in G-Comm) I can send them as well. In this moment of honestly, though, you're not the only one perceiving their attitude that way, and this has been a lot of what has soured my opinion of the brand. They still find the most interesting denim and fabrics, but the shirts are getting more and more disappointing (though @wils black plaid looked pretty good in that one blurry pic). I'm waiting to see how my dobby shows up, and wish that Japan Slate Blue would fund already so I could stop having to resist backing it. |
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