What have you ordered from Lawless?

Sounds very positive. While I don't want to speak for others, $43 shipping on a $79 pair of jeans doesn't really make sense, especially as there's often customs charges to add on top of that. Get it down to $23 and it's no issue at all.

BTW, I really do admire what you're doing with the customisation options, it's precisely what so many people have been crying out for. Once the minor wrinkles are ironed out (no pun intended!) it'll represent a fantastic proposition.

I've had to either pass or get friends to get me items from UK and other Euro locations due to shipping, etc.
It's not the fault of the vendors.  Best to be nice to someone and get a favor if possible, but shipping overseas sucks.

The overall look of the website is fine. The specifics of how to order, functionality and layout just takes time to get right. The details of explaining how to design and order from the site are very important. Some things are confusing such as the cuff issue.

Someone besides the web designer needs to go over every page with a fine tooth comb, noting any errors and work with the web designer to update and fix things.

If the web designer seems to really care about what he's doing, I wouldn't switch designers anymore.

I am sure most everyone here at the forum would be willing to let you know if they find any issues. There needs to be a good way of communicating it to you. Not sure what is best for that.

Being able to order custom clothing is well worth it all.

Hey, Roman.. the point made here about the extra clicks is one potential disadvantage. With a customized product, though, this is just an additional challenge that will need a bit of extra creativity to turn from a barrier into an advantage. At In-n-Out Burger, there are only a few items on the menu, so choosing is rarely ever a problem.. for those who know the secret menu options, it not an issue, either, since if you know the options, you probably already know what you want, too. Same with cheesesteaks in Philly.. when you get to the front of the line, you already know what you want (or you better, 'lest you have your ass handed back to you while it is kicked to the back of the line).

Customization will be one of Lawless' competitive advantages.. the trick, in my opinion, will be to make it more fun and interesting to tailor the product. Maybe instead of hiring coders, you need to hire some people who have designed games or graphical interfaces before. I'm imagining something like the character customization screens where you can change hairstyles, skin color, etc. Imagine a site where you start with a picture of generic jeans and then select options on the side for fabric, cut, thread color, rivet, pocket style, etc. and see an example of what you've created over on the side.. when you come up with something you like, you can save it somewhere or share it with the community to have it commented on, etc. When ready, I'd just throw a bunch of winners in my shopping cart and get your crew started on cranking 'em out!

Don't know if this is realistic, or practical, but shit.. I'd spend hours whipping stuff together and just playing around.
-\Visdom

I would have agreed with this Julian about 6-12 months ago but now, with no sarcasm intended, I
really don't know what I'm going to receive when I order from Gustin.

how do you feel about the options 2 many?
what would you loss.

This is accurate. Consideration needs to be given to the overall experience including navigation, blocking off irrelevant options once other options are chosen, option descriptions/pictures...etc.

But...I'd strongly recommend working through those changes on a test site, and only promoting them to your live site once you and your team (and perhaps a few willing folks here) are content with the overall experience.
It might be confusing to customers, and destructive to your site to be making those changes on your existing live site.

At this point is it best to have someone who knows what they are doing go in & make changes to what has already been done or scrap the whole thing & build a new one. I don't know anything about programs & website design but I remember having some guy set up my network in my company which he did a amateur job at best . The new guy had to start from scratch because of all the useless steps that were added.


I also wondered what happened to the webguymike at the bottom of your store page...I take it he wasn't much of a webguy

he's still around.

Hehe yeah, but I would actually think we should focus on getting it easy to order a "basic" item first and not get the owner tangled up in too much t once.

Personally there is some things holding me back from ordering:

1. Jeans:
There is a number on the "rise" on the chart. But I can also select 3 different rises.
I dont know wich is the one on the chart but Im guessing it is the "standard".
I wonder what happens if I choose the short option.
I also understand it is impossile to say since this will differ with all sizes. But it is alot?

2. Shirts:
Is there a reason behind the split up of style and fabrics?
Why not just show:
Western shirt - Work shirt - Classic shirt

And then one can choose between all the materials. I would love the brown weft herringbone as a workshirt. And I would also love a chambray from the first clean shirt you had with the clean pockets and the flat bottom. The very nice western shirt from the grey fabric could just be put under the slideshow of the western shirt.

 think you have done an amazing job in a short time, and to me it is details away from being really good. Very nice that you also got good pics of the woman-shirt. Is she wearing Lawless stretch pants? 

5 oz. San Juan Blue USA Pendleton Mills Wool
Shirts:
Work Shirt
Men's Shirt Sizes:
Medium
Fit:
Regular Fit
Buttons:
Royal Blue
Pocket Liners:
7oz Black Canvas
Denim Tag:
American Eagle 1
Thread Colors:
Black
Button Snaps on Cuff:
1 Button


7 oz. Camel Checker Pendleton Mills Wool
Shirts:
Work Shirt
Men's Shirt Sizes:
Medium
Fit:
Regular Fit
Buttons:
Classic Black Button
Pocket Liners:
6oz Beige Canvas
Denim Tag:
American Eagle 1
Thread Colors:
White
Button Snaps on Cuff:
1 Button


Niphon Menpu 15oz 15 oz. Niphon Menpu Brown Weft Slub Selvedge Denim
Men's Styles:
Slim Straight
Women's Styles:
N/A
Waist:
34
Women's Hip Measurement:
N/A
Rise:
Mid-Rise
Inseam:
33
Fly:
Button Fly
Hardware-finished:
Copper
Pocket Liners:
8oz Army Green Canvas
Front Pocket Design:
Front Triple
Back Pocket Design:
Classic Back Pocket
Denim Tag:
American Eagle 1
Thread Colors:
Egyptian Topaz
Hem:
Double Chainstitch
Cuff :
N/A
Cuff Roll:
N/A

Thinking of ordering the above, any crazy choices?

Fairly confident on shirt sizing but slightly less so on the jeans
Should I expect inseam shrinkage?
For the waist, I've pull the tape measure tight through the belt loops of a mid rise pair