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Post by roman on Jun 1, 2015 9:47:37 GMT -6
How is the 24 oz fabric coming along? I can't wait to wear the jacket i ordered. But moving to LA in september, I doubt i will wear it a lot. We will have it ready for Sept. The test runs are very promising. I don't think we will make it again though.
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Post by roman on Jun 1, 2015 9:17:59 GMT -6
Once LA is up and running I will be closing down the Tucson and Phx Factories. Doesn't make sense to keep these. They put out a great product but way to slow. I can not find enough skilled people to sew in this desert. Will the LA location be the same as Phoenix in that people can come in for fittings? For now I would have to say no. This is strictly production. Give me some time and I will open the doors to the public. I'm just not sure people will want to come this part of LA to visit. It's a little rough!
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Post by roman on Jun 1, 2015 9:17:13 GMT -6
Roman, can you help with sizing? I have 2 32 waist RTW orders pending. My true waist is a 33.25. My Gustin size is a 32 or 33 slim. Laid flat, my jeans measure 16.5-16.75. I followed your instructions on measuring, which led me to a 32, but I just feel these would be too small. Agree? Laying your jeans down flat will not give you a true waist. If you measured your waist and its a 32 then your good.
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Post by roman on Jun 1, 2015 9:15:35 GMT -6
Once LA is up and running I will be closing down the Tucson and Phx Factories. Doesn't make sense to keep these. They put out a great product but way to slow. I can not find enough skilled people to sew in this desert. can i be unblocked from IG? whats your IG account?
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Post by roman on Jun 1, 2015 8:42:52 GMT -6
wholeheartedly agree with ya, doctorcowboy. gotta prove they can deliver at this point and they won't be doing that with my money. hell, i've got two pairs of jeans sitting on the floor that are too big for me because they didn't record my size change via email (months before production). i'd send them back for replacing but even that seems like it'd turn into more of a nightmare than it'd be worth. You need to send those back to me and I'll personally walk those through and get them back to you ASAP. If not send them in for a refund.
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Post by roman on Jun 1, 2015 8:41:35 GMT -6
It seems, at least, a good start. That 45-day period for them clear all remaining custom orders is now a yardstick they have to meet if anyone is going to take their word at face value from here on out. Time will tell, I guess... 45 days? If Roman said 45 days, you have to give it at least 60 days, if not 90 days. He's very optimistic with his projections, to a fault. I'm really also interested in who did the number crunching for them to arrive at the figure they stated, and since the RTWs came in less than that value, does that mean he lost a ton of money? I will have 85-90% of back orders out in the next 45 days. At least that is my goal. I will push as hard as I can to get this down. I have owned many business and I must say this is the hardest one to get up and running. I can see why some many brands out source there work. The manufacturing is a killer but I'm committed to it.
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Post by roman on Jun 1, 2015 8:37:34 GMT -6
Thanks for coming on tonite Roman. As you can tell (or have known). Denim can and is a very personal wear item. How are you holding up and your staff? It seems like your gearing up for a lot of orders. Do you think you'll be able to sustain the demand for your product and keep these new shops open? Once LA is up and running I will be closing down the Tucson and Phx Factories. Doesn't make sense to keep these. They put out a great product but way to slow. I can not find enough skilled people to sew in this desert.
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Post by roman on May 31, 2015 20:21:38 GMT -6
What's the status of the in house produced suprima? We will be ready for a release in sept.
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Post by roman on May 31, 2015 20:20:57 GMT -6
Thank you Gentleman for your time and questions. I do appreciate you taking time out of your Sunday to visit with me. I'll be back soon if you don't mind. I would like some input on the RTW weekly releases if anyone is interested in sharing there thoughts. Roman
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Post by roman on May 31, 2015 20:09:53 GMT -6
The Huckberry was a contract that was made and committed that I was not able to back out of. So we had to fulfill the order of 40 kevlar jeans. Since then I have instructed the team to turn down any offers of colabs or promotions. It will be focusing on the back orders. Thank you for committing to backlog. Also, thank you for being open about that contract. 40 pairs really isn't that much. On the surface it appeared that the contract may have been hundreds of pairs of jeans at the expense of backlogged custom orders and was giving some of us a bad feeling. It was 40 pairs and I really had a hard time with the order. I tried to back out but the deal was done so I had to follow through.
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Post by roman on May 31, 2015 20:08:13 GMT -6
Hi Roman, I've been pretty lucky in ordering and getting things that fit and I love them. I am a KS backer and was wondering how the promised discount is going to work in the future. For example I don't think I can get my KS discount on the kids denim if I were to order. Hi mkeview, This is a great question. As company my goal was to provide a great product at a fair price. I was able to do this with the support of you kickstarters. I will be setting up the system so that you can all still get your 50% off as promised. So yes you will be able to get the kids jeans.
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Post by roman on May 31, 2015 20:03:20 GMT -6
Any brown denim coming soon? I have some very cool denims coming soon including a brown, Kevlar and hemp blends to start.
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Post by roman on May 31, 2015 19:58:20 GMT -6
If you get a size that doesn't fit I will always change them out. With the RTW it will be much easier. The custom is a challenge since it was a custom piece that now has to be made all over again. In some cause the fabric is no longer available. Either way I never what you to feel stuck with something. Return it and let me know what you need to make it right. I wish I could say we are going to get this right every time but the truth is we are going to make mistakes, but it's always my goal to make sure it's a great product but when its not right tell me so I can take care of it.
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Post by roman on May 31, 2015 19:53:47 GMT -6
There is some concern that the capacity of the LA factory will be used to fill contracts like the Huckberry one at the expense of outstanding custom orders. Are you committed to getting the fall 2014 custom orders filled ASAP before taking on more contract work? The Huckberry was a contract that was made and committed that I was not able to back out of. So we had to fulfill the order of 40 kevlar jeans. Since then I have instructed the team to turn down any offers of colabs or promotions. It will be focusing on the back orders.
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Post by roman on May 31, 2015 19:48:33 GMT -6
I basically just wear my jeans with the upside down patch and a good story. The twill/chambray shirt will be a yard workshirt for the fall. It is a good Story! Since your such a sport. Reach out and I'll give you $150.00 in credit. Let me show you we have improved. Provide an order number and I'll add the credit.
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Post by roman on May 31, 2015 19:46:38 GMT -6
roman - I've personally had a bad experience as far as everything went with your company. Not so much the wait time but when I did receive items all three were wrong in one way or another. Some options were changed which I know things were difficult with the custom orders. But the worse was pockets misaligned, jeans leather patch upside down, and I received the completely different fabric than I ordered. My boiled down question is what steps have you taken to take care of the Quality control issues that have been popping up? At this point I've sworn off your brand until I have some concrete reasons things have changed. This would have been my next line of questioning as I and many others here also received wrongly made items. Yes brentkuz is the famous upside-down patch dude. I see. To my knowledge he never reached out so that we could fix the issue. Prehaps he reached out at a time when we where going through some staff changes. Either way I would have been happy to correct the issue if he sent them back or provide a full refund.
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Post by roman on May 31, 2015 19:40:27 GMT -6
roman - I've personally had a bad experience as far as everything went with your company. Not so much the wait time but when I did receive items all three were wrong in one way or another. Some options were changed which I know things were difficult with the custom orders. But the worse was pockets misaligned, jeans leather patch upside down, and I received the completely different fabric than I ordered. My boiled down question is what steps have you taken to take care of the Quality control issues that have been popping up? At this point I've sworn off your brand until I have some concrete reasons things have changed. I have Added alot more people on the team. I have terminated anyone that does not take pride in their work. I have made it very clear. Put out a bad product and loss your job. Quality control will always be an issue as it would with any brand. So I dont have an excuse other then I will tolerate a poorly made product. Did you return the items? Did you get a refund? What can I do for you?
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Post by roman on May 31, 2015 19:30:48 GMT -6
I agree Winterland. We have added more customer service reps to the team and they have started going through the orders and reaching out trying to assist where ever they can. That is good to hear. That being I do know there are members here some who have almost given up because they are so frustrated. They have either tried for refunds or have orders that literally have been forgotten about. I have always tried to give the advice of calling seems to be the best. I have given my experience and I guess I have been lucky as when I call I have gotten someone on the other end of the phone. Some members have responded that they have talked to someone and been given timelines for either a refund or when they will get their items that then does not happen. It is very frustrating for me to also hear that someone has called and gotten no answer. I'm on the team everyday to make sure everyone that reaches out is contacted. This new system has been in trial runs for a few days now with great success. Monday it will be in full mode.
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Post by roman on May 31, 2015 19:26:16 GMT -6
Good question. The LA factory will start production next week. Thursday to be exact. At full speed we will produce 8-10,000 units a month. As for back order, we are focusing on the back orders 1st. My Goal is to have have us caught up over the next 30-45 days. So the LA Factory is already fully staffed to produce 8-10,000 units a month, or is 8-10,000 units what you are projecting if it is fully staffed? We are fulling staff. We are doing training right now. We will be producing 8-10,000 units within 60 days. We will start producing 2000 units monthly immediately.
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Post by roman on May 31, 2015 19:23:51 GMT -6
Roman, I've been watching Lawless since the November sales. While I love the price point as a consumer, I'm worried that the 50% sales devalue the brand and jeopardizes the sustainability of your business. Do you have anything to say on this subject? Pevil, We have done alot a research and number crunching and have settle on our $55 jean. At this price point Its as low as I can go and still be profitable while providing a great product. I wanted to be sure we continue to provide a great production at this price point with zero short cuts.
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Post by roman on May 31, 2015 19:19:55 GMT -6
romanThe biggest obstacle to me for Lawless seems to be the disgruntled customers who either never received items and got a refund or are still waiting for their items or refund. Is there any way a dedicated person could be put in place to reach out to these people and take care of them? As we know a happy customer might tell a couple people about their experience but a disgruntled customer spreads the word like wildfire. I agree Winterland. We have added more customer service reps to the team and they have started going through the orders and reaching out trying to assist where ever they can.
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Post by roman on May 31, 2015 19:16:32 GMT -6
Which jeans are you wearing these days? Have you been able to put a lot of time into one pair and get some great fades? Which denim is it? I'm into my 16.5 oz cone but now that it is warming up here in AZ I'm switching to some 12 oz Rainbow selvedge I've been working on for 2 years. What are you wearing these days?
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Post by roman on May 31, 2015 19:07:31 GMT -6
Give me 45 days and we will start offering shirt and Jackets.
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Post by roman on May 31, 2015 19:06:43 GMT -6
Good question. The LA factory will start production next week. Thursday to be exact. At full speed we will produce 8-10,000 units a month. As for back order, we are focusing on the back orders 1st. My Goal is to have have us caught up over the next 30-45 days. That's awesome! Glad to hear it! Everyone will be stoked to get their custom orders. Once you are caught up, will your business model be purely be RTW? I think it will be super cool to be able to buy American made RTW from amesome demin fabrics at a great price at any time. We are moving to a RTW. The custom kicked our ass. Once we are up to speed. Our Jeans will be $55.00 pair. I have 23 oz that will become available next month. I'm working to get this made for you guys around $125.00 a pair. Shirt, Chino, and jacket I'm still working on. We will release a new design every thursday. It will be available the same day. This will be our price point. Cool denims at a fair price.
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Post by roman on May 31, 2015 19:01:44 GMT -6
Winterland, I have just installed a new CRM/VOIP System. It went live friday to help manage in coming calls, Chat and emails. That being said If someone calls and gets a voicemail. Please leave a voicemail message. We will call you back. The New number is 866-988-0806. We need 48 hours to get through all email so give us time.
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