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Post by giles on Jun 9, 2015 12:02:28 GMT -6
Nope
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Post by bentin on Jun 9, 2015 12:08:48 GMT -6
Okay. How do you wash your stuff? Oops, meaning denim. Just to be clear! |
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Post by Deleted on Jun 9, 2015 12:37:44 GMT -6
giles. Thanks for doing this. It's been enjoyable. If you have the time, I'm curious, briefly how did you get started in this business and what did you do previously. FWIW. The 666XHS are easily the best made jeans I own.
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Post by Vincent on Jun 9, 2015 13:23:14 GMT -6
Awesome ! Thanks for the great interview and everyone involved in the making.
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Post by giles on Jun 9, 2015 14:38:16 GMT -6
Okay. How do you wash your stuff? Oops, meaning denim. Just to be clear! Super complicated. I wash it when it looks dirty or it smells........ |
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Post by giles on Jun 9, 2015 14:43:46 GMT -6
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Post by DigDug on Jun 9, 2015 14:44:41 GMT -6
giles sorry for being ignorent on this. But could you explain the relation between IH UK , Self Edge, and the Rakuten suppliers?
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Post by giles on Jun 9, 2015 22:59:12 GMT -6
We supply all of the retailers outside of Japan, which obviously includes Self Edge, Rakuten sellers buy from Iron Heart Japan and they primarily serve the Japanese market and often do not actually carry stock. The reason there is a price differential is that we have to pay for shipping (both to us and then to end users or retailers), pay taxes, support a network of retailers, carry stock (we have the largest stock of Iron Heart anywhere in the world including Iron Heart Japan). We also invest in the development of new products that are not available in Japan. Retailers have to make a decent margin or else they would not exist, they have staff and premises to fund. We therefore sell at the same price as retailers or else they would (rightly) get pissed off with us and probably stop selling the product which would give you guys less direct access to Iron Heart. We also have a no quibble returns policy which obviously costs us.
Does that answer your question?
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Post by Deleted on Jun 9, 2015 23:14:32 GMT -6
Okay. How do you wash your stuff? Oops, meaning denim. Just to be clear! Super complicated. I wash it when it looks dirty or it smells........ Please help a denim washing noob like me. Do you wash it with the same detergent while using the same method regardless of the fabric or color? I have a pair of brown denim that needs washing, but I also have a pair of grey denim and indigo denim that could use a wash, as well. Should I hand wash all of these together using Woolite Dark? Or separate them and wash the lighter brown and grey pairs with a different detergent? |
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Post by DigDug on Jun 9, 2015 23:33:40 GMT -6
giles Yes and Thank You. I just wanted to know which way to throw my money. It does mean a lot to myself (and from what I've observed of others) that there is someone like yourself engaged with customers. Thanks Again For Your Time.
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Post by giles on Jun 10, 2015 1:59:43 GMT -6
Thank you DigDug
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Post by giles on Jun 10, 2015 2:04:29 GMT -6
Super complicated. I wash it when it looks dirty or it smells........ Please help a denim washing noob like me. Do you wash it with the same detergent while using the same method regardless of the fabric or color? I have a pair of brown denim that needs washing, but I also have a pair of grey denim and indigo denim that could use a wash, as well. Should I hand wash all of these together using Woolite Dark? Or separate them and wash the lighter brown and grey pairs with a different detergent? Honestly, my view is that we over obsess this. I use what ever detergent is too hand, I don't buy the stuff, so I use whatever Paula has in the washing room. The only things that I wash are denim, everything else gets bundled up with the weekly wash. Denim, when newish, I always pre-soak and agitate before putting inside out in the washing machine. I wash at 30C with no spin and drip dry. When the denim is older and softer and has lost colour, do the same, just skip the pre-soak... |
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Post by gsg on Jun 11, 2015 21:25:15 GMT -6
Good stuff guys, and thanks Giles for going over the interview and handling our questions.
If you wouldn't mind sharing, I would be curious to know a bit of your background, how did you became acquainted with Haraki and how did you both get the partnership started? were you involved with the clothing/retail industry in any way before Iron Heart? is this your first entrepreneurial venture? thanks! |
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Post by Winterland on Jun 11, 2015 23:20:37 GMT -6
Good stuff guys, and thanks Giles for going over the interview and handling our questions.
If you wouldn't mind sharing, I would be curious to know a bit of your background, how did you became acquainted with Haraki and how did you both get the partnership started? were you involved with the clothing/retail industry in any way before Iron Heart? is this your first entrepreneurial venture? thanks! This posted earlier answers part of you question. |
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Post by gsg on Jun 12, 2015 16:39:03 GMT -6
^ Great, thanks. I was not aware of that thread.
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Post by jray on Jun 13, 2015 12:58:53 GMT -6
There's a thread on reddit - raw denim - with comments and a link to this interview.
Thought you might like to know.
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Post by Vincent on Jun 13, 2015 13:21:56 GMT -6
There's a thread on reddit - raw denim - with comments and a link to this interview. Thought you might like to know. https://www.reddit.com/r/rawdenim/comments/39p5iq/interview_with_giles_from_iron_heart_uk_at/ |
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Post by Dirty_Denim on Jun 17, 2015 22:43:57 GMT -6
Good for the forum to have G stop in. He is by far the best example of customer service at its best. I would venture to say he helped bring denim owners out of the wood works onto forums. I mean who else does it like him...NOBODY
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