Yelp reviews… Rebuttals anyone?

By looking at your member name, are you coming to this forum to just try to bad mouth Lawless?

Anyway, this is an old topic that people has been moved on from it. We are waiting for the feedback and execution from the Lawless' KS campaign. That will be a better indicator than some Yelp reviews.

My member name is concerned, not hate. I'm not coming to this forum to try to bad mouth Lawless... I have no vested interest in seeing Lawless succeed or fail…

The Yelp reviews make lawless look like they’re not even worth dealing with (which I don’t know if that’s really the case or not) so I made this thread to give them a chance of getting me and others in doubt as customers by getting others perspectives rather than just going by what is on Yelp and passing them by… Thank you for your response.

If you read through the updates on Kickstarter, you'll see that Roman alluded to this in one of his many updates. As someone who has read the same Yelp review, I asked Roman about this. He was very open and forthright - he explained everything he did to accommodate the customer, including exchanging the denim, and refunding the customer. 

Did you read through his positive reviews on Facebook? 

Roman is a frequent guest of this forum, and I'm sure he'd be happy to speak to your concern. You could call him at the shop or email his as well. He's very accessible. 

The very first post from this anonymous user is about bashing a vendor. I don't know why but suddenly, I understand what "Mr Randal" was thinking.  

Eh, I think it's valid. I'm also waiting on people's reviews before jumping in, regardless of Roman cleared it up or not.

Hey guys, I’d like to go ahead and address your Yelp review concerns. Since opening last October with team of less than 15 employees, Lawless has custom-made and delivered over 700 pairs of jeans by putting in long hours and working six to seven days a week. To accommodate the high product demand generated by mostly by referrals and word-of-mouth, our in-store manufacturing has since relocated to a larger facility but is still based in Phoenix. Out of the 11 reviews that we have received on Yelp, four of those have been negative. We take our negative feedback very seriously and try very diligently to make each situation right. That being said, even after giving a full refund and allowing them to keep their product, for some individuals that still isn’t enough. We also take the time to reach out to each of these individuals personally, unfortunately one of these we have failed to reach out to are unable to locate them in our database which makes us question the validity. Any time a customer notifies us of a concern we immediately address the problem and we send them out another pair of jeans as it can be difficult to address a concern when we are not made aware of it to begin with. We are completely committed to or customers.
Please note that on our Facebook page we have over 70 reviews with a 4.5 out 5 star rating.

Thank you very much for the reply Roman. Personally I pay no attention to Yelp reviews and I have no reservations about your integrity whatsoever. I did not need to hear a response to these reviews to feel comfortable purchasing from Lawless but others did, and hopefully this will make them feel at ease.

It's awesome of you to take the time to address those concerns, Roman.

Thank you guys for understanding and the support.

Yelp is a turd. Their allowance for vendors to pay to remove negative reviews, or pay to promote positive reviews completely discounts them as a serious review site. Also 16 reviews isn't a great sample set of data (though you have to work with what you have sometimes). I had the same concerns initially, but saw Roman's responses on the KS campaign, FB, my emails, and eventually here and am pretty excited to see the finished product(s).

Like the others have said...if you really wanted your concerns to be taken seriously...why not use a non-trolly name and contribute a bit or ask questions in a few of the other threads about an issue that had likely been addressed?

I see them as about as valuable as movie reviews, which is to say, useless.

I fully expect that the membership here will do just that.  And I also expect Roman to come in and take the commentary to heart and learn from it - good and/or not.  Again, we will only allow for respectful dialog here with our members and vendors.  If everyone wants a place to learn and enjoy, that's the way it's got to be - and will be.