|
|
Post by oatwilly on Jan 20, 2015 18:57:54 GMT -6
I'd be very surprised, not to mention disappointed, if they didn't jump at every chance to reduce the wait list by cancelling orders. Well I cancelled an order in the 500's, so y'all will be bumped up a spot  Only cancelled because I saw something similar in one of the newer fabrics that I liked better, so I ordered it and cancelled the earlier order. |
|
|
|
Post by blacktower on Jan 20, 2015 20:33:03 GMT -6
wdw i understand that frustration, but after waiting 11 wks already i think i'd just let it sit and wait it out...hoping it would be just a few more. then after seeing how the products stack up and fit...figure out if you want to order anything in the future once the machine is running a bit more smoothly. 11 weeks... I have been waiting six months, since July! |
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Jan 21, 2015 10:28:38 GMT -6
Old26 spanked me, I gotta behave Jim F. promised to have the jeans shipped to me more than a week ago, a week ago he said they will ship by today. So here's hoping.. |
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Jan 21, 2015 10:37:02 GMT -6
Old26 spanked me, I gotta behave Jim F. promised to have the jeans shipped to me more than a week ago, a week ago he said they will ship by today. So here's hoping.. I think they just need to stop promising x shipping dates, or make indecipherable shipping dates like Gustin does. |
|
|
|
Post by Old26 on Jan 21, 2015 10:44:39 GMT -6
I agree. The more people think they're getting something in xx days/months, the more angry they get when it doesn't happen.
It's definitely the downfall of this model thus far...
|
|
|
|
Post by davelewis on Jan 21, 2015 11:08:03 GMT -6
I agree. The more people think they're getting something in xx days/months, the more angry they get when it doesn't happen. It's definitely the downfall of this model thus far... This is so true. They should just use the shipping shipping estimate that were used for the Beasts, in that they will ship, "when there done" |
|
|
|
Post by Old26 on Jan 21, 2015 11:24:53 GMT -6
I agree. The more people think they're getting something in xx days/months, the more angry they get when it doesn't happen. It's definitely the downfall of this model thus far... This is so true. They should just use the shipping shipping estimate that were used for the Beasts, in that they will ship, "when there done" That. Having bought the Filson yesterday at a huge discount and seeing it here tomorrow takes me back to joyville. It's hard to wait and hope with KS type startups. Not out of the game, but I'm growing more impatient as I age and I started out impatient. Will post up when the Filson Mack arrives tomorrow. Hoping the Seattle fit fits. |
|
|
|
Post by davelewis on Jan 21, 2015 11:33:37 GMT -6
This is so true. They should just use the shipping shipping estimate that were used for the Beasts, in that they will ship, "when there done" That. Having bought the Filson yesterday at a huge discount and seeing it here tomorrow takes me back to joyville. It's hard to wait and hope with KS type startups. Not out of the game, but I'm growing more impatient as I age and I started out impatient. Will post up when the Filson Mack arrives tomorrow. Hoping the Seattle fit fits. You should be good. I think the regular fit leaves some room for layering, but you probably won't be doing much of that, being its 24oz wool. I'm with you on the KS type stuff. It's pretty much the same story for these small start-ups, and if I ever get my LD stuff, I'll be set up for a long time. |
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Jan 21, 2015 12:37:23 GMT -6
I almost bought a Mack but in Alaska..was on sale for $180!
I own the Mile Marker coat in Alaska..and it's certainly not THAT big. Can't imagine moving about in the Seattle..
|
|
jdtmn
Full Member
Posts: 162
|
Post by jdtmn on Jan 21, 2015 12:49:18 GMT -6
I agree. The more people think they're getting something in xx days/months, the more angry they get when it doesn't happen. It's definitely the downfall of this model thus far... I second (third?) that. For me, the duration from order to delivery is of minor concern. Greater (and more mystifying) is providing a specific message of "Your product is done and will ship __" and then not delivering on that. That's what I don't understand and seems to be a relatively easy variable to control/avoid. Example: Upon getting the KS update that only 20 orders remained, I reached out as I have two orders pending which would be 10% of that number. Roman confirmed one pair is done and would ship Monday and the other (for my wife) is part of the remaining 20. Laura confirmed the same and indicated the completed pair would ship Monday. As of today, no shipping notice. Perhaps they've shipped but no notice sent. Sal has been very responsive while onsite letting me know about the completed KS pair and old site chambray shirt order (October 7.) I can tell he's a very engaged and dedicated add to the Lawless team. Doing what he can to "dig in" and help bring the brand to success from both an operational and service standpoint. He let me know the selvege gusset/chain stitch runoff was missing on my old site shirt but would ensure it was added before shipping. Not sure of the ETA on that but am confident Sal will keep me informed. Or maybe they're waiting for completion of the old site shirt to combine shipping with the completed KS pair... In any case, patiently waiting and observing, first hand, a startup in real time. Like others, my customer advice would be to only communicate actual status and dates when they are 100% solid. That avoids setting a new expectation that will be missed while being able to continue focusing on the larger expectations of quality, overall delivery time, etc. Made in the USA is very important to me and thus I'm rooting for success (and doing my part, with my wallet, to help make it so.) |
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Jan 21, 2015 12:59:21 GMT -6
...He let me know the selvege gusset/chain stitch runoff was missing on my old site shirt but would ensure it was added before shipping... wouldn't the original chainstitching down the sides of the shirt need to be removed in order to include the chainstitch runoff? it's not something that's tacked on at the end, rather actual 'run off' of the existing stitch. if i were given the option of having some dangly threads sewn on after the fact to emulate chainstitch runoff, or go without...i'd opt for the latter. |
|
|
|
Post by davelewis on Jan 21, 2015 13:06:41 GMT -6
...He let me know the selvege gusset/chain stitch runoff was missing on my old site shirt but would ensure it was added before shipping... wouldn't the original chainstitching down the sides of the shirt need to be removed in order to include the chainstitch runoff? it's not something that's tacked on at the end, rather actual 'run off' of the existing stitch. if i were given the option of having some dangly threads sewn on after the fact to emulate chainstitch runoff, or go without...i'd opt for the latter. Crap, at this point, I'd just be happy to get a shirt! |
|
|
|
Post by Griffin on Jan 21, 2015 15:05:42 GMT -6
Id be happy with just the runoffs in an envelope at this point!!
(jk, but couldnt hold it in)
|
|
jdtmn
Full Member
Posts: 162
|
Post by jdtmn on Jan 21, 2015 15:06:47 GMT -6
...He let me know the selvege gusset/chain stitch runoff was missing on my old site shirt but would ensure it was added before shipping... wouldn't the original chainstitching down the sides of the shirt need to be removed in order to include the chainstitch runoff? it's not something that's tacked on at the end, rather actual 'run off' of the existing stitch. if i were given the option of having some dangly threads sewn on after the fact to emulate chainstitch runoff, or go without...i'd opt for the latter. Great point. I'm really not concerned about the chainstitch runoff detail. The selvege gusset detail is what I'm more interested in. |
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Jan 21, 2015 15:23:21 GMT -6
wouldn't the original chainstitching down the sides of the shirt need to be removed in order to include the chainstitch runoff? it's not something that's tacked on at the end, rather actual 'run off' of the existing stitch. if i were given the option of having some dangly threads sewn on after the fact to emulate chainstitch runoff, or go without...i'd opt for the latter. Great point. I'm really not concerned about the chainstitch runoff detail. The selvege gusset detail is what I'm more interested in. i don't mind the runoff, and expect my shirts to come with both gussets and runoff. if i were you i'd double check what they're planning to do and perhaps request them add only the gussets and not fake runoff. |
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Jan 21, 2015 15:24:22 GMT -6
I agree. The more people think they're getting something in xx days/months, the more angry they get when it doesn't happen. It's definitely the downfall of this model thus far... I second (third?) that. For me, the duration from order to delivery is of minor concern. Greater (and more mystifying) is providing a specific message of "Your product is done and will ship __" and then not delivering on that. That's what I don't understand and seems to be a relatively easy variable to control/avoid. Example: Upon getting the KS update that only 20 orders remained, I reached out as I have two orders pending which would be 10% of that number. Roman confirmed one pair is done and would ship Monday and the other (for my wife) is part of the remaining 20. Laura confirmed the same and indicated the completed pair would ship Monday. As of today, no shipping notice. Perhaps they've shipped but no notice sent. Sal has been very responsive while onsite letting me know about the completed KS pair and old site chambray shirt order (October 7.) I can tell he's a very engaged and dedicated add to the Lawless team. Doing what he can to "dig in" and help bring the brand to success from both an operational and service standpoint. He let me know the selvege gusset/chain stitch runoff was missing on my old site shirt but would ensure it was added before shipping. Not sure of the ETA on that but am confident Sal will keep me informed. Or maybe they're waiting for completion of the old site shirt to combine shipping with the completed KS pair... In any case, patiently waiting and observing, first hand, a startup in real time. Like others, my customer advice would be to only communicate actual status and dates when they are 100% solid. That avoids setting a new expectation that will be missed while being able to continue focusing on the larger expectations of quality, overall delivery time, etc. Made in the USA is very important to me and thus I'm rooting for success (and doing my part, with my wallet, to help make it so.) Funny, my KS order is also 2 jeans, so I'm another 10%, you and I are 20%. That means there are only 16 other KS orders outstanding max assuming a pair each, 20 total when the "only 20 KS orders remain" announcement was made. I think it was made before @david had his two KS pairs ship and go missing... down to 14 others.... We are approaching a numerical region known in engineering circles as "WTF?: Over" That said, if and when my stuff arrives, I will give a review based solely on the jeans and I want them to be awesome and I'm hoping to write a good review. I also want to be able to buy additional pairs, custom fitted, a few years down the road. just couldn't avoid posting on this topic as it seems...well...."WTF?: Over" |
|
|
|
Post by blacktower on Jan 21, 2015 15:45:49 GMT -6
I am baffled by the fact that some people receive updates, whereas I have gotten nothing but radio silence. Six months wait for a pair of jeans whose which have yet to materialise, no response to my emails, repeated assurances of shipping and yet no actual shipping notification. No communication from Lawless, no updates, but is my situation unique?!?
|
|
|
|
Post by davelewis on Jan 21, 2015 15:50:13 GMT -6
I am baffled by the fact that some people receive updates, whereas I have gotten nothing but radio silence. Six months wait for a pair of jeans whose which have yet to materialise, no response to my emails, repeated assurances of shipping and yet no actual shipping notification. No communication from Lawless, no updates, but is my situation unique?!? No sir, you are not alone. I was told by Sal, that my order was finished, and would be shipping. Still waiting. |
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Jan 21, 2015 15:57:21 GMT -6
I am baffled by the fact that some people receive updates, whereas I have gotten nothing but radio silence. Six months wait for a pair of jeans whose which have yet to materialise, no response to my emails, repeated assurances of shipping and yet no actual shipping notification. No communication from Lawless, no updates, but is my situation unique?!? No sir, you are not alone. I was told by Sal, that my order was finished, and would be shipping. Still waiting. How do you even make that statement if it's not true, and how do you make that statement if most of your time you're all the way across the country. This is sort of baffling. |
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Jan 21, 2015 16:03:46 GMT -6
I second (third?) that. For me, the duration from order to delivery is of minor concern. Greater (and more mystifying) is providing a specific message of "Your product is done and will ship __" and then not delivering on that. That's what I don't understand and seems to be a relatively easy variable to control/avoid. Example: Upon getting the KS update that only 20 orders remained, I reached out as I have two orders pending which would be 10% of that number. Roman confirmed one pair is done and would ship Monday and the other (for my wife) is part of the remaining 20. Laura confirmed the same and indicated the completed pair would ship Monday. As of today, no shipping notice. Perhaps they've shipped but no notice sent. Sal has been very responsive while onsite letting me know about the completed KS pair and old site chambray shirt order (October 7.) I can tell he's a very engaged and dedicated add to the Lawless team. Doing what he can to "dig in" and help bring the brand to success from both an operational and service standpoint. He let me know the selvege gusset/chain stitch runoff was missing on my old site shirt but would ensure it was added before shipping. Not sure of the ETA on that but am confident Sal will keep me informed. Or maybe they're waiting for completion of the old site shirt to combine shipping with the completed KS pair... In any case, patiently waiting and observing, first hand, a startup in real time. Like others, my customer advice would be to only communicate actual status and dates when they are 100% solid. That avoids setting a new expectation that will be missed while being able to continue focusing on the larger expectations of quality, overall delivery time, etc. Made in the USA is very important to me and thus I'm rooting for success (and doing my part, with my wallet, to help make it so.) Funny, my KS order is also 2 jeans, so I'm another 10%, you and I are 20%. That means there are only 16 other KS orders outstanding max assuming a pair each, 20 total when the "only 20 KS orders remain" announcement was made. I think it was made before @david had his two KS pairs ship and go missing... down to 14 others.... We are approaching a numerical region known in engineering circles as "WTF?: Over" That said, if and when my stuff arrives, I will give a review based solely on the jeans and I want them to be awesome and I'm hoping to write a good review. I also want to be able to buy additional pairs, custom fitted, a few years down the road. just couldn't avoid posting on this topic as it seems...well...."WTF?: Over" So if I'm a Gustin medium, I can fit in a TS large? |
|
|
|
Post by bigblack on Jan 21, 2015 17:52:03 GMT -6
No sir, you are not alone. I was told by Sal, that my order was finished, and would be shipping. Still waiting. How do you even make that statement if it's not true, and how do you make that statement if most of your time you're all the way across the country. This is sort of baffling. in davelewis's defense...I too was told a big run around about how my shirt would be done soon and soon and soon; however I did receive a shipping notice yesterday and should be receiving my shirt tomorrow. So they are actually making progress but just not as they say they are. |
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Jan 21, 2015 19:53:51 GMT -6
Well, as promised, my jeans did not ship today.
|
|
|
|
Post by Old26 on Jan 21, 2015 20:09:09 GMT -6
Well, as promised, my jeans did not ship today. They promised your jeans would not ship today? You should be happy then... |
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Jan 21, 2015 20:18:13 GMT -6
Funny, my KS order is also 2 jeans, so I'm another 10%, you and I are 20%. That means there are only 16 other KS orders outstanding max assuming a pair each, 20 total when the "only 20 KS orders remain" announcement was made. I think it was made before @david had his two KS pairs ship and go missing... down to 14 others.... We are approaching a numerical region known in engineering circles as "WTF?: Over" That said, if and when my stuff arrives, I will give a review based solely on the jeans and I want them to be awesome and I'm hoping to write a good review. I also want to be able to buy additional pairs, custom fitted, a few years down the road. just couldn't avoid posting on this topic as it seems...well...."WTF?: Over" So if I'm a Gustin medium, I can fit in a TS large? Yep, you could fit a TS XL too. It will just be really loose. |
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Jan 21, 2015 20:38:52 GMT -6
So if I'm a Gustin medium, I can fit in a TS large? Yep, you could fit a TS XL too. It will just be really loose. Hmm..and the TS medium would be too tight? I'm slowly outgrowing my Gustin medium shirts; they're getting tighter. |
|
Only cancelled because I saw something similar in one of the newer fabrics that I liked better, so I ordered it and cancelled the earlier order. 
