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Post by matt on Aug 4, 2015 21:50:19 GMT -6
This has been a continuous issue with Gustin for some time now and it's really something that needs to be fixed. matt if you're happy with the shirt that's all that matters but I would have sent it back. This shirt and the Moss Herringbones are the two most recent examples but the swatches not resembling the actual color of the product are some silly mistakes that are very frustrating for the customer. If Gustin is going to market themselves as delivering high end boutique products at affordable prices then they should at least make sure they are portraying what they are selling accurately. Seriously, though... 207 and 217 appear to have been swapped at the factory. Gustin knows about this and seems to be making it right with those who contact them. The colors on this one match the orange and not the sea and sun. Orange indigo plaid customers seem to have received the sea and sun plaid. This is absolutely not something I'm making up, and I linked the discussion from style forum about this yesterday. There are issues with color representation in photos, but that's not what happened here. I'm not disagreeing with you, but look at the sequence of the plain in my pic compared to the swatches of Sun & Sea and Orange Indigo plaid - you can see that I have the sun & sea based on the blue patterns. The orange indigo doesn't have that sequence - so in my case, it's just an instance of sh*tty photography  (we need that turd emoji on here...I can think of a few places to use it). |
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Post by david2403 on Aug 4, 2015 22:10:24 GMT -6
I got a shipping notice for a belt earlier today. I pretty much stopped backing items also. I hate waiting months for stuff I want to wear now. I am willing to pay whatever extra money to cut out the wait time. When you wear an item 25 - 50 times it doesn't come out to alot more money.
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Post by ickes on Aug 4, 2015 22:36:13 GMT -6
I received my shipping notice for my T shirts today. I'm looking forward to them and I'm hoping the Large is a good fit. It actually seemed like they shipped pretty quickly too...but yeah I'm with you.
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Post by Griffin on Aug 5, 2015 2:36:28 GMT -6
My very early IxI are on the top of that list. Displayed as indigo - recieved lokking nothing like indigo at all. After some washes they are blackish with grey fades, looks like old black pants, has no blue in them and never will.
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Post by whiskeyriver on Aug 5, 2015 13:14:32 GMT -6
My very early IxI are on the top of that list. Displayed as indigo - recieved lokking nothing like indigo at all. After some washes they are blackish with grey fades, looks like old black pants, has no blue in them and never will. Wow, strange. My IxI that I just got are leaving blue all over the damn place. |
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Post by Griffin on Aug 5, 2015 14:30:09 GMT -6
Thats another release. You got the good stuff.
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Post by brentkuz on Aug 5, 2015 19:18:02 GMT -6
Road trip to Ohio in a few hours. The original zimbs will be worn. Here's to 11hrs of driving!
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Post by whiskeyriver on Aug 5, 2015 22:30:47 GMT -6
Road trip to Ohio in a few hours. The original zimbs will be worn. Here's to 11hrs of driving! Drive safe man! |
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Post by brentkuz on Aug 6, 2015 1:39:19 GMT -6
3:40AM - middle of PA. Ugh
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Post by matt on Aug 6, 2015 9:49:44 GMT -6
Quick update on my G's - after voicing my concern here about the Sun & Sea plaid color photography issues, I was debating whether or not to voice my concern, since I still like the shirt, and don't really want anything from G other than simply doing a better job with the pics. However, yesterday I received my second shipment of the week. Now, when we typically start a story with "2 G deliveries in a week" it's hard to take issue with anything. My second delivery was the Thomas Mason blue oxford from the stock store. I wouldn't typically purchase something like this, but I wanted a nice blue oxford and I happened to have about $140 in credit from a work reimbursement, so I figured why not. Pretty pumped to get the new oxford and when I opened the package I discovered it was missing something:  And here's one of G's pics:  Notice anything missing? Like maybe the only detail that signifies why I paid $140 and not $70? Yep. In terms of quality, I compared this shirt to my charcoal oxford (bought last December) - I can tell that this shirt is a finer quality and has a slight sheen to the cotton. It's definitely a different fabric, but in all honesty, I don't recall if my charcoal oxford when new had the same sheen and feel to it. So, I opted to write to G on both. Specifically asking for some other means to confirm that this shirt is indeed a Thomas Mason. If it is, that's totally careless for missing the detail of that added tag to signify "this is why I spent $140 in the stock store". Will keep you posted on how they reply. |
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Post by devastitis on Aug 6, 2015 9:54:55 GMT -6
Quick update on my G's - after voicing my concern here about the Sun & Sea plaid color photography issues, I was debating whether or not to voice my concern, since I still like the shirt, and don't really want anything from G other than simply doing a better job with the pics. However, yesterday I received my second shipment of the week. Now, when we typically start a story with "2 G deliveries in a week" it's hard to take issue with anything. My second delivery was the Thomas Mason blue oxford from the stock store. I wouldn't typically purchase something like this, but I wanted a nice blue oxford and I happened to have about $140 in credit from a work reimbursement, so I figured why not. Pretty pumped to get the new oxford and when I opened the package I discovered it was missing something: And here's one of G's pics: Notice anything missing? Like maybe the only detail that signifies why I paid $140 and not $70? Yep. In terms of quality, I compared this shirt to my charcoal oxford (bought last December) - I can tell that this shirt is a finer quality and has a slight sheen to the cotton. It's definitely a different fabric, but in all honesty, I don't recall if my charcoal oxford when new had the same sheen and feel to it. So, I opted to write to G on both. Specifically asking for some other means to confirm that this shirt is indeed a Thomas Mason. If it is, that's totally careless for missing the detail of that added tag to signify "this is why I spent $140 in the stock store". Will keep you posted on how they reply. Pictures aren't coming up for me. |
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Post by matt on Aug 6, 2015 10:05:48 GMT -6
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Post by bugula on Aug 6, 2015 10:25:09 GMT -6
still tough to understand but i'm assuming it's the label.
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Post by devastitis on Aug 6, 2015 10:26:29 GMT -6
Oh is it because it says Gustin instead of Thomas Mason? |
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Post by matt on Aug 6, 2015 10:41:55 GMT -6
Oh is it because it says Gustin instead of Thomas Mason? Yes, because I assumed the Thomas Mason shirts had that special tagging below the Gustin tag. There is nothing on the shirt that signifies the Thomas Mason partnership. My TM shirts from JCrew actually have that similar tag. While it's a minor detail, to the untrained eye (not mine, but a novice to G) how would one know the difference between this shirt and the standard G oxford that's $60 cheaper? |
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Post by whiskeyriver on Aug 6, 2015 10:59:58 GMT -6
Oh is it because it says Gustin instead of Thomas Mason? Yes, because I assumed the Thomas Mason shirts had that special tagging below the Gustin tag. There is nothing on the shirt that signifies the Thomas Mason partnership. My TM shirts from JCrew actually have that similar tag. While it's a minor detail, to the untrained eye (not mine, but a novice to G) how would one know the difference between this shirt and the standard G oxford that's $60 cheaper? I mean if you could tell the fineness of the material is markedly higher, I wouldn't care about the tag. BUT...Thomas Mason I'm sure definitely would. They want their name on their material, from what I've gathered. SO I doubt that it is a Thomas Mason. EDIT: Looking at your pics again, that's not the Thomas Mason. It's identical to the fabric used on my Gustin Blue Oxford. |
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Post by variable on Aug 6, 2015 11:05:45 GMT -6
Yeah, that looks exactly like the regular blue oxford.
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Post by matt on Aug 6, 2015 11:06:04 GMT -6
Yes, because I assumed the Thomas Mason shirts had that special tagging below the Gustin tag. There is nothing on the shirt that signifies the Thomas Mason partnership. My TM shirts from JCrew actually have that similar tag. While it's a minor detail, to the untrained eye (not mine, but a novice to G) how would one know the difference between this shirt and the standard G oxford that's $60 cheaper? I mean if you could tell the fineness of the material is markedly higher, I wouldn't care about the tag. BUT...Thomas Mason I'm sure definitely would. They want their name on their material, from what I've gathered. SO I doubt that it is a Thomas Mason. EDIT: Looking at your pics again, that's not the Thomas Mason. It's identical to the fabric used on my Gustin Blue Oxford. It's not the best pic from me. It definitely feels different than the charcoal oxford. Just assuming inventory from the stock store, I want to believe it's the TM, given that they didn't have stock inventory of the classic G in my size. Regardless, I want them to make good on this one. |
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Post by matt on Aug 6, 2015 11:51:58 GMT -6
Here's an update from Matt at G:
Thanks for reaching out. We'll work on better pictures moving forward for orders such as #207. I totally get what you mean for that Thomas Mason shirt. Here's the story with that. When we received those shirts at our office, we noticed right off the bat that the tag wasn't there. We immediately contacted the factory about this error and sought a solution. We determined that putting the tag in the spot depicted in our marketing photos would compromise the integrity of the shirt, so in this case you'll actually find the Thomas Mason tag within the button placket towards the front tail of the shirt. I hope this makes sense, but reach out if you're still having trouble locating the Thomas Mason tag.
So I need to check the inside front tail for this mystery tag (which I didn't recall seeing). Well no further updates until later when I'm home to check.
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Post by whiskeyriver on Aug 6, 2015 11:55:24 GMT -6
Here's an update from Matt at G: Thanks for reaching out. We'll work on better pictures moving forward for orders such as #207. I totally get what you mean for that Thomas Mason shirt. Here's the story with that. When we received those shirts at our office, we noticed right off the bat that the tag wasn't there. We immediately contacted the factory about this error and sought a solution. We determined that putting the tag in the spot depicted in our marketing photos would compromise the integrity of the shirt, so in this case you'll actually find the Thomas Mason tag within the button placket towards the front tail of the shirt. I hope this makes sense, but reach out if you're still having trouble locating the Thomas Mason tag. So I need to check the inside front tail for this mystery tag (which I didn't recall seeing). Well no further updates until later when I'm home to check. Man, that fabric looks JUST like my G blue oxford. Time to get my eyes checked... |
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Post by matt on Aug 6, 2015 12:01:31 GMT -6
Here's an update from Matt at G: Thanks for reaching out. We'll work on better pictures moving forward for orders such as #207. I totally get what you mean for that Thomas Mason shirt. Here's the story with that. When we received those shirts at our office, we noticed right off the bat that the tag wasn't there. We immediately contacted the factory about this error and sought a solution. We determined that putting the tag in the spot depicted in our marketing photos would compromise the integrity of the shirt, so in this case you'll actually find the Thomas Mason tag within the button placket towards the front tail of the shirt. I hope this makes sense, but reach out if you're still having trouble locating the Thomas Mason tag. So I need to check the inside front tail for this mystery tag (which I didn't recall seeing). Well no further updates until later when I'm home to check. Man, that fabric looks JUST like my G blue oxford. Time to get my eyes checked... It's not the best pic from me. And considering that the G pics are never accurate, it's hard to say. My pic is cell quality, and thus looks like the G oxford. |
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Post by ickes on Aug 6, 2015 12:52:33 GMT -6
the shirt that you received matt is definitely a different color than the Thomas Mason shirt depicted in their campaign photos, that is for sure. Is it just your crappy cell phone pic  ? does it look to be the same color in person? |
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Post by matt on Aug 6, 2015 13:40:27 GMT -6
the shirt that you received matt is definitely a different color than the Thomas Mason shirt depicted in their campaign photos, that is for sure. Is it just your crappy cell phone pic ? does it look to be the same color in person? It has a certain sheen to it and is a better shade of blue than my phone depicted. But, until I track down that Thomas Mason tag where Matt Kong said it's located (after work), I can't make assumptions. If it doesn't have the tag, I'm definitely going to be shipping this one back and expecting a make-good for the bait and switch. |
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Post by matt on Aug 6, 2015 13:46:02 GMT -6
If you look at my pic and compare it to this: www.weargustin.com/stock/thomas-mason-blue-oxford, you can see the parallels in color and stitching. The outdoor pics of that more powder blue looking shirt on the model seems to be enhanced somewhat (aside from the closeup of the collar on the model too). |
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Post by matt on Aug 6, 2015 21:51:10 GMT -6
If you look at my pic and compare it to this: www.weargustin.com/stock/thomas-mason-blue-oxford, you can see the parallels in color and stitching. The outdoor pics of that more powder blue looking shirt on the model seems to be enhanced somewhat (aside from the closeup of the collar on the model too). I surveyed the shirt, and took more pics. Found the Thomas Mason tag on the inside of the buttons. It's definitely the Thomas Mason by look and feel, as my charcoal oxford is much more "substantial" feeling by comparison (the blue oxford has a much more silky feel to the fabric). Much ado about nothing in the grand scheme of things. However, for the investment of $140, it would be nice if they got the production correct. |
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(we need that turd emoji on here...I can think of a few places to use it).
? does it look to be the same color in person?