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Post by Griffin on Apr 29, 2016 11:06:54 GMT -6
Im saying they went for a fabric this time that wasnt from one of the finest Mills. I buy from G bc they have good fabrics. Why cant you undestand that Me thinks its wierd that the whole "premium" rool turned out to be subpar?? Am i not entitled to wonder and feel feelings just bc they gave me $10...?...to me it would be more wierd not to wonder wtf happened. I dont work in this business so can only ascociate the outcome with my own experiences of ordering merchandise from distributors. I understand your point, but I think it's silly to start assuming they're buying bargain basement fabrics when there's evidence of this happening on other premium fabrics in the past. It turns into a "Gustin is having children sew shirts made of subpar fabric" every time there is a production issue. We've seen custom premium fabrics from iron heart experience production issues, then actually sell for $300, so I think it's a little strange to make the assumption that it's exclusively corner-cutting and incompetence that results in a failed production run. I think its not very nice of you calling me silly twice on a forum meant to discuss clothes Just because i dont only do one of either get refund and stfu or stop bying from G altogether... that imho... is kinda immature. But as usual taking things out of its context makes shit look wierd so i Just looked back at the last 30 items i bought from G and some havent shipped but out of 27 items there have been Problems with 12 of them. The Problems have been anything from not even getting the stuff to sending the wrong shit and hope i dont complain, with wrong sizes and stuff falling apart inbetween. If the henley was my first problem i wouldnt care and i actually still dont care that much but im getting a little pissed off that people here cant accept and respect other peoples opinion or feelings. To me it doesnt matter when you personally accepted things as they are if im not at that point yet or am fluctuatin between stands towards the company. I would suggest you dont take it so personally and stop thinking everyone should be where you are with equal rights to let off steam or vent an issue otherwise this could be just nailed as a wiki instead? |
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Post by Griffin on Apr 29, 2016 11:10:37 GMT -6
The sewingplace once cut of the Selvadge before sewing the item together. I have no problem buying things from amateurs but then it cannot say "equal items cost $300" atleast in the North this is against the law. So in this particular case the sewshop werent involved but the whole "we give you premium for cheap" is feeling more and more untrue and I Just wonder what happened here this time. I thought we've already collectively come to the conclusion that this is just a marketing gimmick that needs to be taken out of the copy. I never signed that and i have to pay more expensive shipping plus toll, taxes and fees so moneywise i need way better ok/shit -ratio then you probably do but its a good suggestion to ignore that comparing sum. |
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Post by Griffin on Apr 29, 2016 11:16:47 GMT -6
Im saying they went for a fabric this time that wasnt from one of the finest Mills. I buy from G bc they have good fabrics. Why cant you undestand that Me thinks its wierd that the whole "premium" rool turned out to be subpar?? Am i not entitled to wonder and feel feelings just bc they gave me $10...?...to me it would be more wierd not to wonder wtf happened. I dont work in this business so can only ascociate the outcome with my own experiences of ordering merchandise from distributors. Because blaming the fabric doesn't make much sense. It's not like if the fabrics had gotten through production and into our hands, that they would have disintegrated after a few wears or washes. It's clearly just a factory eff up. Seen even more clear by the fact that the non-existent QC deemed even these not proper to ship out. Ok well Ren said it was problem with fabric but i re-read it now and yes he says its production aswell. I remembered it as only fabric and thought it was wierd that the entire roll went to shit kinda reminded me of LD so yeah well.... |
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Post by benjaminpersitz on Apr 29, 2016 11:35:59 GMT -6
I'm with you. With the recent cancellation almost 50% of my orders have had some sort of issue
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Post by exophobe on Apr 29, 2016 12:20:03 GMT -6
I called you silly because you implied, if not stated directly, that you saw it as evidence that Gustin was buying shoddy fabric, and then after that implied that they were using bottom-barrel production facilities. The USA facility for button downs and jeans seems to be the same factory Taylor stitch uses, but the having a few failed products didn't lead to accusations of them buying shoddy fabric and sending it to unskilled labor camps for production. The only brand held to this standard on this forum is Gustin, which I have stated on several occasions is strange to me. The production issues they experience with quality control are the same that Taylor stitch, apparently rogue territory, and many other more established brands.
My point, though, was that if you believe they put out shoddy product made of shoddy fabrics, why would you keep buying from them? It doesn't invalidate your opinion, but if 50% of the product you've received from a brand isn't up to your standard, what adjective would you use to describe that behavior? I think you're having an emotional reaction to the disappointment of the product you won't be receiving, which I understand. I don't understand using that as a way to harshly criticize a brand, and if you believe what you're saying in that regard, I'm at a loss as to why you still do business with them.
I canceled my waffle dobby order because the shop cut the selvedge off, so I understand that these things are disappointing. I don't even remember the other thing I got "one percented" on, so I also understand that it's something you'll get over and never think about again. It is hard to get over waffles, though.
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Post by exophobe on Apr 29, 2016 12:22:17 GMT -6
And it's definitely unfair to compare this to that shitshow over at <redacted>. They were selling shit they had already sold for months without saying anything, until they finally closed the doors "because of haters".
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Post by matt on Apr 29, 2016 12:43:56 GMT -6
And it's definitely unfair to compare this to that shitshow over at <redacted>. They were selling shit they had already sold for months without saying anything, until they finally closed the doors "because of haters". Agree with your point, but this doesn't tie back to the G mess necessarily. While the <redacted> company was overselling and under-delivering, there was a lot of transparency (at first) into the source of fabrics, mills and production issues. The last point disappeared when Sal left and everything essentially fast-tracked to the crapzone. The quality of the sources was usually never called into question (except for the twill-chambray shirt). The challenge with G is that their transparency only comes into play when there's an issue. Granted, they don't owe us every detail especially if it impacts the price to us. But unfortunately, it feels like (again, just my perspective) that they don't actually know as much as we hope they do about production. Think about it, all of our basic complaints about "it would be nice to see something sewn up" or "better buttons please" or anything could be out of their direct immediate scope of control. |
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Post by northcoast on Apr 29, 2016 12:57:04 GMT -6
At least you guys were given some credit. I didn't get anything for a jacket unable to pass QC. yeah this I had a shirt I really wanted cancelled and no credit |
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Post by bentin on Apr 29, 2016 13:08:25 GMT -6
To be fair, $0 of G credit is like $200 of other guy credit.
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Post by Griffin on Apr 29, 2016 13:16:58 GMT -6
I called you silly because you implied, if not stated directly, that you saw it as evidence that Gustin was buying shoddy fabric, and then after that implied that they were using bottom-barrel production facilities. The USA facility for button downs and jeans seems to be the same factory Taylor stitch uses, but the having a few failed products didn't lead to accusations of them buying shoddy fabric and sending it to unskilled labor camps for production. The only brand held to this standard on this forum is Gustin, which I have stated on several occasions is strange to me. The production issues they experience with quality control are the same that Taylor stitch, apparently rogue territory, and many other more established brands. My point, though, was that if you believe they put out shoddy product made of shoddy fabrics, why would you keep buying from them? It doesn't invalidate your opinion, but if 50% of the product you've received from a brand isn't up to your standard, what adjective would you use to describe that behavior? I think you're having an emotional reaction to the disappointment of the product you won't be receiving, which I understand. I don't understand using that as a way to harshly criticize a brand, and if you believe what you're saying in that regard, I'm at a loss as to why you still do business with them. I canceled my waffle dobby order because the shop cut the selvedge off, so I understand that these things are disappointing. I don't even remember the other thing I got "one percented" on, so I also understand that it's something you'll get over and never think about again. It is hard to get over waffles, though. Im not saying anything is evidence and you have misunderstood that this is actually me speculating with a bitter feeling fresh from recent events together with total lack of empathy from you, but find it hard to believe that if they really bought a roll of fabric from an established mill that the entire roll was shit...but if it was then the mill isnt "one of the best" since you dont get best by selling shit. No one knows what happened or if the fabric even came at All but facts are that qc is still bad and they have more percentage of shit passed of as premium then any store ive ever bought from. I was an early supporter and there are some things Gustin have that noone Else has, like coming up with really cool fabrics and super nice tones on shirts so I have always hoped that some of my money goes towards building up a brand that gives me Joy and deserves success, but as time pases it looks more and more like they have a really good grasp of how much they can get away with and instead focus on good support rather then getting better at making the products look and feel as premium as their vision from the start. I have almost stopped buying from them and the boots i got was only bc i had almost two hundred bucks in refunds. I have stopped buying patterned shirts and workshirts from them and only buy chambrays and oxfords, and soon i Will only get the ocational jean since they still fit me better then many other brands, so yes they have lost me as a customer. I jave some things on order and have to change sizes on my chinos and sweater but after that im done unless its really really special. And dont get me wrong, a company should try and optimize earnings, im all for it, but its risky when you only up price and dont up your game. Again...purely my hypothesis. |
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Post by Griffin on Apr 29, 2016 13:19:32 GMT -6
And it's definitely unfair to compare this to that shitshow over at <redacted>. They were selling shit they had already sold for months without saying anything, until they finally closed the doors "because of haters". You misunderstand, the comparison was Just about the choice to blame a roll of fabric instead of the real problem. |
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Post by Griffin on Apr 29, 2016 13:59:45 GMT -6
I called you silly because you implied, if not stated directly, that you saw it as evidence that Gustin was buying shoddy fabric, and then after that implied that they were using bottom-barrel production facilities. The USA facility for button downs and jeans seems to be the same factory Taylor stitch uses, but the having a few failed products didn't lead to accusations of them buying shoddy fabric and sending it to unskilled labor camps for production. The only brand held to this standard on this forum is Gustin, which I have stated on several occasions is strange to me. I missed responding to this and want to be crystal clear here. Firstly i have never bought a Taylorstitch item so cannot comment on them. I do not think they intentionally buy shit and intentionally sew it together by Kids or drunk people. Looking at facts from my perspective many of my Gustin shirts have very bad seems and badly done stitches...they look way worse then $20 shirts from my nearest cheap store. They are also very uneven in that the same tagged sizes are bigger/ smaller/longer/shorter plus the pattern issues, Selvadge cutoff, too Long Workshirts, buttons falling etc. Facts are that the jeans are pretty good, not perfect but consistently better seems then the shirts, but sizing is all over both length and width. My hypothesis is that one can choose how much one wants to pay for fabrics, and how skilled a sewcrew one wants to use. I think they buy/hire Just expensive enough fabrics/crew to keep the shitstorm at a level that still makes them expand and not have everyone never buying again. They then put effort into keeping people happy with refunds or changes at a level where they see us still coming back even after a problem. Maybe there arent that many tiers you can choose from of workers and the next level will make them earn so little that they cant live ok...i dunno...but for me personally it isnt working. From my perspective they loose alot of money on me with all the extra stuff they send me and all the Credit im amazed they break even, so I would hapily pay just a little more for more perfect seems and less problems with sizing. Geyting the patyerns lined up Just simply cannot cost more then all the refunds so its frustrating they pour money to hide the Problems and not fix it. And as always - i really like the idea of them...thats why i care. If i hated them then i wouldnt bother typing all this. |
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Post by northcoast on Apr 29, 2016 15:52:05 GMT -6
"And as always - i really like the idea of them..."
Yeah, me too. I wish their shirts were more uniform as I do enjoy their fabric choices.
I have no problem with their jeans, and I tire of most of the other offerings as I selfishly just want them to do jeans and button downs right.
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Post by exophobe on Apr 29, 2016 19:02:50 GMT -6
Griffin - it's not that I don't empathize. I was pissed when they screwed up my waffles, and ended up with a refund. I just don't think it's fair to use that as evidence that they're being shifty. I like the tshirts, and I don't think they're made of subpar fabric (even if they make brentkuz 's nipples bleed) so I don't think that's what happened here. Now, if you say they're not getting it directly from the mill, and some shady jobber they do business with screwed up the fabric in transit, then I'm more likely to side with you. If we want to talk about issues with the quality of pattern alignment and the like, then I'm totally onboard, and I'm in the same position as you are -- I only buy solids because you can't tell how twisted they got everything in cutting. I'm sure you could compile pages of me complaining about the goddam button-down collar, but that's just one symptom of a larger problem, which I think is what you're trying to address through this frustration. We've all been through this disappointment, but there comes a point where you just have to move on, I'm sorry I wasn't more sympathetic and didn't realize you're hanging around that disappointing breaking point, where you see the "tragedy" in the lack of acknowledgement of what seem like very fixable problems. I'm absolutely with you on that point, I've just given up on screaming into the void.  Sorry if I put a damper on your weekend, but know that we're both in the same place, I've just accepted it while you're maybe still in the mourning phase. No harm intended.
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Post by oatwilly on Apr 29, 2016 21:28:38 GMT -6
I got that email a couple weeks ago on a pair of $140 12oz jeans. They really did me a favor though as I had buyers remorse paying that much for 12oz denim and was happy to have the deal cancelled. As a condolence, they offered me half price on a stock store item under $100, or $50 off on an item if it was over $100. Good move, as just a refund on $$ they had held for 3 months wouldn't have cut the mustard and would have made me want to boycott them.
One thing to be aware of though is they will refund the original CC. So if it's a CC that you've since closed, you are out of luck. They will not get the funds to you via any other method. They will pay back the closed card and it's then between you and the CC company to get them to send you a check. They told me this.
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Post by Griffin on Apr 30, 2016 2:41:18 GMT -6
Thank you exophobe and the soundest thing is probably to just pick and choose the cream.
I re-read what I said yesterday and if I *knew* it was the factories effupp then I would probably have started of different and understand your side better so I guess its a little bit of a clash here for no real reason.
I still haven't gotten over the fact that they are soo close tho.
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