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Post by dubeyube on Apr 27, 2016 20:14:43 GMT -6
So story goes, I backed the vintage rainbow plaid which funded on February 22nd earlier this year, and just today I received an email saying I'm not getting my shirt. They gave no specifics as to why, but i guess my shirt specifically didn't pass QC? The production seemed to be taking longer than usual as well. All my other backed campaigns, seven of them, shipped out in less than two months. The last update i got on the first of april was that the shirts had been cut and were in sewing. Then nothing until today. I'm curious, has this happened to anyone else? Did anyone order the same shirt? They did give me my refund as well as 25 bucks in store credit which is cool I suppose, but I can't help but still be a bit upset. 1. I don't get my shirt, nor the satisfaction of waiting 3-5 days for it to be delivered by the post office. 2. For 2+ months I basically lost out on almost 90 dollars. I'm grateful that they did something to remedy this whole ordeal, but still, kinda bummed. It's almost turned me off to buying from them. I haven't made any contact with them yet. Not sure if I will or should. I've had a few issues with their stuff before like seams that came apart and buttonholes unraveling but they fixed those issues as well. What do you guys think? Also heres the email i got  |
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Post by DigDug on Apr 27, 2016 20:24:34 GMT -6
Sorry, but take the $25 and move on.
That's a problem with this model, 3,4+ months and no product is a big let down.
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Post by DigDug on Apr 27, 2016 20:59:03 GMT -6
Also, Not to bad on a Return of Investment.
$90 X 3 months = $25
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Post by dubeyube on Apr 27, 2016 21:05:06 GMT -6
Yeah I suppose your're right. Free money is free money.
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Post by exophobe on Apr 27, 2016 21:30:02 GMT -6
Yeah I suppose your're right. Free money is free money. To expand on what DigDug said, it is a risk of this model, and most of us (myself included) that have done a decent amount of business with Gustin, have received this letter at one point or another. They've gotten better over the last couple years about how they handle it, and the immediate refund plus a $25 credit is pretty good, in my opinion. There used to be a time where you would get a refund in store credit instead of real money, and often no additional credit. So it sucks, but you have to just move on and take the credit. The only reason to be upset about the $90 over three months is if you would have seen a better return with that money in hand. |
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Post by DigDug on Apr 27, 2016 21:41:05 GMT -6
I think it's also the BuildUp of how Epic the backed item was going to be. 3 months is a long time just to get a email. It's so anticlimactic.
Wait till the stock store has some Underwear an buy them and wear them a week later.
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Post by Griffin on Apr 28, 2016 12:30:36 GMT -6
I got the dreaded 1% email on my Grey x Black hboners wich sucks bc they never ran it again and this is what no money can refund....the feeling of locking in a gap in your wardrobe, and as the months go by you feel more and more that its a good match and you really want it.
I lucked out to find a pait in the stockstore Even tho they are almost a size small im still happy bc i havent seen them remade not once.
I got the email on another item aswell but it was more generic so wasnt so bad.
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Post by Griffin on Apr 28, 2016 13:55:02 GMT -6
Gah just got the mail again on the waffle henley!
(but it seems like none were made)
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Post by matt on Apr 28, 2016 14:00:59 GMT -6
This has happened in the past (for those who are new) - the original Cone BlueXBlacks were sewn up small (I managed to catch this early with the demo pair they sent me), about a size too small. It happened again with the original run of Khaki selvedge twill sewn up into jeans. For whatever reason, that fabric has returned but they've made no attempt to sew up a denim cut.
Either way, for the former, I got a second pair that was sized correctly (a little snug, but overall not bad), and for the cancelled run of Khaki twill, they refunded my charge and gave me $25 credit.
It sucks, but it actually spurred my research into other brands with similar fabrics, better quality and less wait time. Of course, it's all about willingness to keep with G and accept these flawed runs on occasion.
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Post by cellbitch on Apr 28, 2016 14:03:04 GMT -6
Haven't gotten the email yet, but the waffle henley disappeared from my orders and I have $10 credit. Haven't checked for credit card refund, but I'm sure it's forthcoming.
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Post by Griffin on Apr 28, 2016 14:28:23 GMT -6
You got to Wonder what subpar shitfabric they buy when you cant Even make a coupple of henleys from it? Problem with whole roll....yeah sounds like top of the line from the finest mill.
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Post by gaseousclay on Apr 28, 2016 15:14:11 GMT -6
I think it's better that you received a refund + store credit even though you didn't get anything. That's much better than receiving a botched item in the mail and having to go through the headache of sending it back.
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Post by Griffin on Apr 28, 2016 15:19:41 GMT -6
If the sources and sewshops were "the finest" then i wouldnt have to be happy for a refund but happy for a good item. The prices are good. But are based on being cheap compared to premium items...if things arent premium, prices should be Even lower.
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rp15
Junior Member
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Post by rp15 on Apr 28, 2016 15:30:16 GMT -6
At least you guys were given some credit. I didn't get anything for a jacket unable to pass QC.
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Post by exophobe on Apr 28, 2016 16:51:28 GMT -6
You got to Wonder what subpar shitfabric they buy when you cant Even make a coupple of henleys from it? Problem with whole roll....yeah sounds like top of the line from the finest mill. Don't be silly. Shit happens, let it go. I'd rather they send the letter than see a bunch of pics pop up of water-stained herringbone chinos and shit that people have to argue over to get their money back. |
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Post by benjaminpersitz on Apr 28, 2016 18:49:43 GMT -6
You got to Wonder what subpar shitfabric they buy when you cant Even make a coupple of henleys from it? Problem with whole roll....yeah sounds like top of the line from the finest mill. Don't be silly. Shit happens, let it go. I'd rather they send the letter than see a bunch of pics pop up of water-stained herringbone chinos and shit that people have to argue over to get their money back. I'm glad G is being pro-active but that makes several campaigns in a row cancelled. I wonder what happened? The baseball tees, the waffle henleys.... Problems with a sew shop? |
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couch
New Member
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Post by couch on Apr 28, 2016 20:35:09 GMT -6
Gah just got the mail again on the waffle henley! (but it seems like none were made) Yup. I ordered two of them. Kinda sad about it. Hopefully the refund both orders. The card I used is no longer valid. We shall see. They gave me $10 credit though. That's cool and alot better than other companies have done in the past. I think I'm more impressed with how responsive they are with emails. I emailed them, and they actually answered back! Couch |
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jdtmn
Full Member
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Post by jdtmn on Apr 29, 2016 5:55:11 GMT -6
Wow. If Gustin wants to hold onto my money for a few months with a 25% interest rate return, let me know where I need to send the wire! I, personally, think how they handled this is quite generous from a customer service standpoint.
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Post by Griffin on Apr 29, 2016 6:00:17 GMT -6
Offcourse its better and G support is better then anything ive been experiencing before, im just wondering why so much qc issues when the motto is premium for less money. Its not silly, offcouse they make money of this dont think anything Else, so they sell for alot more then they buy it for. I think any business Will try and cut costs and upp the earning and there is a line when things turn to shit i have crossed it myself and my humble opinion here is that the fabric sucked Ass.
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Post by exophobe on Apr 29, 2016 7:58:51 GMT -6
Offcourse its better and G support is better then anything ive been experiencing before, im just wondering why so much qc issues when the motto is premium for less money. Its not silly, offcouse they make money of this dont think anything Else, so they sell for alot more then they buy it for. I think any business Will try and cut costs and upp the earning and there is a line when things turn to shit i have crossed it myself and my humble opinion here is that the fabric sucked Ass. If you believe what you're saying, you dodged a bullet and got a $25 credit. Although if you truly believe it, I have no idea why you're ordering from them in the first place. |
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Post by Griffin on Apr 29, 2016 8:52:01 GMT -6
Im saying they went for a fabric this time that wasnt from one of the finest Mills. I buy from G bc they have good fabrics.
Why cant you undestand that Me thinks its wierd that the whole "premium" rool turned out to be subpar?? Am i not entitled to wonder and feel feelings just bc they gave me $10...?...to me it would be more wierd not to wonder wtf happened. I dont work in this business so can only ascociate the outcome with my own experiences of ordering merchandise from distributors.
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Post by Griffin on Apr 29, 2016 8:58:22 GMT -6
Don't be silly. Shit happens, let it go. I'd rather they send the letter than see a bunch of pics pop up of water-stained herringbone chinos and shit that people have to argue over to get their money back. I'm glad G is being pro-active but that makes several campaigns in a row cancelled. I wonder what happened? The baseball tees, the waffle henleys.... Problems with a sew shop? The sewingplace once cut of the Selvadge before sewing the item together. I have no problem buying things from amateurs but then it cannot say "equal items cost $300" atleast in the North this is against the law. So in this particular case the sewshop werent involved but the whole "we give you premium for cheap" is feeling more and more untrue and I Just wonder what happened here this time. |
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Post by exophobe on Apr 29, 2016 9:14:46 GMT -6
Im saying they went for a fabric this time that wasnt from one of the finest Mills. I buy from G bc they have good fabrics. Why cant you undestand that Me thinks its wierd that the whole "premium" rool turned out to be subpar?? Am i not entitled to wonder and feel feelings just bc they gave me $10...?...to me it would be more wierd not to wonder wtf happened. I dont work in this business so can only ascociate the outcome with my own experiences of ordering merchandise from distributors. I understand your point, but I think it's silly to start assuming they're buying bargain basement fabrics when there's evidence of this happening on other premium fabrics in the past. It turns into a "Gustin is having children sew shirts made of subpar fabric" every time there is a production issue. We've seen custom premium fabrics from iron heart experience production issues, then actually sell for $300, so I think it's a little strange to make the assumption that it's exclusively corner-cutting and incompetence that results in a failed production run. |
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Post by devastitis on Apr 29, 2016 9:50:32 GMT -6
I'm glad G is being pro-active but that makes several campaigns in a row cancelled. I wonder what happened? The baseball tees, the waffle henleys.... Problems with a sew shop? The sewingplace once cut of the Selvadge before sewing the item together. I have no problem buying things from amateurs but then it cannot say "equal items cost $300" atleast in the North this is against the law. So in this particular case the sewshop werent involved but the whole "we give you premium for cheap" is feeling more and more untrue and I Just wonder what happened here this time. I thought we've already collectively come to the conclusion that this is just a marketing gimmick that needs to be taken out of the copy. |
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Post by devastitis on Apr 29, 2016 9:53:37 GMT -6
Im saying they went for a fabric this time that wasnt from one of the finest Mills. I buy from G bc they have good fabrics. Why cant you undestand that Me thinks its wierd that the whole "premium" rool turned out to be subpar?? Am i not entitled to wonder and feel feelings just bc they gave me $10...?...to me it would be more wierd not to wonder wtf happened. I dont work in this business so can only ascociate the outcome with my own experiences of ordering merchandise from distributors. Because blaming the fabric doesn't make much sense. It's not like if the fabrics had gotten through production and into our hands, that they would have disintegrated after a few wears or washes. It's clearly just a factory eff up. Seen even more clear by the fact that the non-existent QC deemed even these not proper to ship out. |
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