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Post by Deleted on Jun 24, 2015 20:34:45 GMT -6
These folks have gone and created a forum on their website!!!!!  |
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Post by exophobe on Jun 24, 2015 20:40:03 GMT -6
"The moderating, support and other teams reserve the right to edit, remove or put on moderation queue any post at any time."
I see them using that clause in the rules quite often.
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Post by exophobe on Jun 24, 2015 20:41:04 GMT -6
Do you think it'd be inappropriate to put my pending order numbers in the wish list?
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Post by DigDug on Jun 24, 2015 20:57:31 GMT -6
What the Hell? This is weird.
I guess better to keep the complaints in house then out on social media
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Post by DigDug on Jun 24, 2015 21:09:08 GMT -6
Romans on right now. Get your shots/ questions in.
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Post by overdrawn on Jun 25, 2015 4:40:47 GMT -6
I hope that Roman and his crew use this forum to explain and give some more insights of the production and what is good and what went wrong.
Shwoing up on a forum .. any forum ... is a good move in the right direction, let´s not just expect the worst (like editing unwanted comments).
I appreciate the installation of the forum.
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Post by Whiskey Mercenary on Jun 25, 2015 5:14:47 GMT -6
This will be fun
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Post by gaseousclay on Jun 25, 2015 6:25:07 GMT -6
LD&Co are opening the floodgates with this move. i'll be waiting for the many "where the f*ck is my order?" posts
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Post by jbcoulier on Jun 25, 2015 7:34:00 GMT -6
This almost makes it worth it. But I have no illusions about the 'delete' clause either. And if you saw on FB, R-dog is hiring TWO new CS reps ...
This just in from an inside source: The job candidates will be assessed on two things,and two only (OK, get your mind out of the gutter, lads):
1. sexy, disarming, calming voice
2. massively developed right-hand pinky (because it's going to be hitting 'delete' up to 1,000X an hour and if it's too weak they'll develop carpal).
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Post by thomasss on Jun 25, 2015 8:44:28 GMT -6
I was "chating" with roman on the new Ld&Co site forum about a $40 store credit that disapear with the new site and about the status about my order #922 and suddenly i wasn't able to post my answer on the forum. I had to log in !!! But i was already log in  i had acces to all my order details etc... When i tried to log in again to reply on the forum : it said that my email or password was wrong !!! I can't understand !!! |
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Post by oatwilly on Jun 25, 2015 9:50:25 GMT -6
LD&Co are opening the floodgates with this move. i'll be waiting for the many "where the f*ck is my order?" posts People's accounts will be wiped too often for that to happen due to their site being re-tooled, recreated, etc, I'm sure. |
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Post by whiskeyriver on Jun 25, 2015 22:15:45 GMT -6
"Roman Acevedo: Ryan, Your jeans go out today. We have to taper the jean down for you." What? So are they taking a straight pair and tapering them into a slim? And yet, he then said in a later post to a different customer that the 13.5 Candiani hasn't been cut yet.  ?? Is he on drugs? |
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Post by thomasss on Jun 26, 2015 1:35:51 GMT -6
just as an edit : roman finally send me the code for my store credit... i'm not vene sure i'll use it...
But he always skip the question about my order status...
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Post by matt on Jun 26, 2015 7:46:47 GMT -6
I'm loving that 80% of the existing topics on the forum are about past orders being unfulfilled.
I give the life of the forum 1 month before Roman gets annoyed and pulls the plug. Although, he may keep it available but have no one moderate it or respond to issues.
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Post by whiskeyriver on Jun 26, 2015 12:11:13 GMT -6
I'm loving that 80% of the existing topics on the forum are about past orders being unfulfilled. I give the life of the forum 1 month before Roman gets annoyed and pulls the plug. Although, he may keep it available but have no one moderate it or respond to issues. I'll take the under... |
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Post by univibe88 on Jun 29, 2015 18:11:30 GMT -6
Are you guys still seeing the "glitch" that shows your orders as fulfilled once you sign up for the new website? That really concerns me.
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Post by matt on Jun 29, 2015 18:14:01 GMT -6
Are you guys still seeing the "glitch" that shows your orders as fulfilled once you sign up for the new website? That really concerns me. Yes, but search your email by the order number. I found my exact order details by searching my inbox for mine. I have that with a date stamp as well as the billing info. My claim will hold up in court.  |
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Post by univibe88 on Jun 29, 2015 18:27:20 GMT -6
Yup, I found my original order by searching my email by the order number. Good advice.
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Post by exophobe on Jun 29, 2015 18:28:28 GMT -6
Are you guys still seeing the "glitch" that shows your orders as fulfilled once you sign up for the new website? That really concerns me. I was told everything is okay, my orders are still being worked, and they know what's been fulfilled and what hasn't. They started the moratorium on communication as I was trying to clarify that they're actually making my shirt since they said elsewhere that they're focusing on only jeans right now. |
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Post by Deleted on Jun 30, 2015 5:00:38 GMT -6
Are you guys still seeing the "glitch" that shows your orders as fulfilled once you sign up for the new website? That really concerns me. Yes, but search your email by the order number. I found my exact order details by searching my inbox for mine. I have that with a date stamp as well as the billing info. My claim will hold up in court. I check my emails before and I find this :  It says the website is under maintenance, am I misunderstanding ? |
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Post by julian on Jun 30, 2015 5:12:44 GMT -6
It says the website is under maintenance, am I misunderstanding ? I'm not sure they ever keep a website long enough to fully complete any of them. |
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Post by Deleted on Jun 30, 2015 5:23:10 GMT -6
ahah why not, we're talking about LD&CO  So we can't see the progress of our orders through the new website ? It says Fullfilled for me too, but I still haven't received my items |
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Post by drstrange on Jun 30, 2015 5:52:24 GMT -6
ahah why not, we're talking about LD&CO So we can't see the progress of our orders through the new website ? It says Fullfilled for me too, but I still haven't received my items history has shown, LD's status reports ("cutting table", "in production", "ready for shipping", etc.) have absolutely no substance - only thing tangible is receipt ... |
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Post by julian on Jun 30, 2015 6:14:35 GMT -6
history has shown, LD's status reports ("cutting table", "in production", "ready for shipping", etc.) have absolutely no substance - only thing tangible is receipt ... Quite. I received an email telling me my second pair were being cut... two months before I was told they'd run out of the fabric. |
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Post by chrisdoth on Jun 30, 2015 7:34:12 GMT -6
Is it me or have they killed the most recent facebook page? I see their website links to a different page "LD&CO American Heritage Clothier", rather than the LDandCo/LawlessDenim one it used to, and that page, along with all the requests for order updates, is gone (Unless they blocked me for asking about my order on there).
Can't help feeling if they spent a bit more time on communicating directly with customers then they could save all this time wasted on switching names, websites and social media accounts in order to try to out run the bad press and requests for information from legitimate customers.
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