lauraaa
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LD&CO Order Support
Posts: 24
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Post by lauraaa on Dec 14, 2015 20:12:15 GMT -6
Hi guys, rather than everyone speculating the worst, I feel it's necessary to inform everyone that I've been very ill this past week which is why I went "dark" on here so to speak. Tis the season I guess. Please continue to submit your forum inquiries and order questions. When someone posts in this topic and tags me, I will follow up with a message AFTER I have done my research on their order history and can offer them alternatives or comparable substitutes.
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lauraaa
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LD&CO Order Support
Posts: 24
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Post by lauraaa on Dec 2, 2015 22:46:09 GMT -6
GUYS BELOW IS A LIST OF ORDERS (MOSTLY SHIRTS) THAT I CAN CONFIRM I HAVE BEING COMPLETED **Meaning already cut and IN sewing** KICKSTARTER - M. Ickes - 8.5 Cone Chambray Shirt #11581 T. Fitzgerald - RECUT Shirt Montana #561 J. Clark - 12 oz Cone Dbl Selvedge Oregon Shirt #589 I. Sokhos - 14 oz Kaihara Ind Chino Reagon Straight Leg #627 J. Clark - 12 oz Cone 1776 Natural Oregon Shirt #781 J. Clark - 12 oz Candiani Herringbone Omaha Shirt #771 J. Veltri - 12 oz Candiani Herringbone Oregon Shirt #1157 - 12 oz Candiani Herringbone CPO Shirt ***DISPUTED ORDER*** This order will still be completed. It is a XXL and will likely be up for substitution once I can confirm the dispute is via Credit Card and NOT the DA's office. #1158 Y. Soo Chung - 12 oz Herringbone Candiani Oregon Shirt #1172 M. Pomykato - 24 oz Maroon/Gray Wool Oregon Shirt #1293 E. Lerma - 11 oz. Cone Ind x Ind Pullover Shirt #1573 M. Pomykato - Montana Shirt #1855 J. Dowell - 14 oz. Kuroki Indigo Oregon Shirt #2099 J. Hollrah - 9 oz Navy Millerain Omaha Shirt #2424 C. Sipes - Workshirt #2427 M. Kiesinger - Workshirt #2429 A. Ehrhart - Workshirt #2435 P. Murphy - Workshirt #2443 - 10 oz Japanese Brown Weft Montana Shirt ***DISPUTED ORDER*** This order will still be completed. It is a size Large and will likely be up for substitution once I can confirm the dispute is via Credit Card and NOT the DA's office. #2469 M. Pomykato - 9.5 oz Chambray Lt Ind Oregon Shirt If your name/order number is on this list, AWESOME! If it isn't, do NOT be discouraged. It WILL be completed and if you choose to not wait, we can work out a substitute. Regardless, I am here to take care of you all Makes me slightly sad I'm "disputed." I really did want that Camel Shirt Omaha style from order 1082. I hope y'all get what's listed here. Heck you may even see it before I get a AZAG agreed upon refund. lauraaa I do commend you for coming in here and I hope his info turns out to be legit. This obviously is a hostile yet eager crowd. The one item I ever received was great. If I see any Type IIs actually go out perhaps I'll rescind my disputed order (1497) with the AZAG. This is a tough crowd and rightfully so. But you know, I have been with Lawless since it was just a tiny storefront offering customized clothing. I have had people personally call myself and my colleagues every name in the book and even go as far as vandalizing my car. I have endured the good days and bad ones. And you know, I haven't broken yet. I am still here, helping push out orders, offering substitutions. I refuse to walk away from getting you all have waited so patiently for. That being said, if you still want your items from order #1497 I can make that happen for you. Just give me the world and I will switch your order back to "awaiting fulfillment."
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lauraaa
New Member
LD&CO Order Support
Posts: 24
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Post by lauraaa on Dec 2, 2015 22:30:19 GMT -6
lauraaa Can you also clarify how you will communicate with each of the inquiries posted here? How will you provide status to each poster? When I receive production lists that are nearing completion, I will post the list here. I have just posted one - please review to see if your order is among them. In addition, every time I am tagged, I will review the orders and see if I can offer a substitution for any of the items or clarity on fulfillment. My goal is to reach out to each and every inquiry personally. Remember, I am only one person. Please give me time to research your orders. Thank you all for your cooperation!
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lauraaa
New Member
LD&CO Order Support
Posts: 24
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Post by lauraaa on Dec 2, 2015 22:21:41 GMT -6
This is a really good question!!At this point if you order states it has been "disputed" we have either received notification via our credit card processing service notifying us of a dispute OR we have received something from the DA's office stating a complaint. And, per our agreement with the DA's office, anyone who has submitted a complaint with the DA will be receiving their money back and will NOT be receiving a product from us. If you would like like to receive your product it is your responsibility to follow up with the DA's office to formalize and rescind your complaint to let them know we are working together now to complete your outstanding order. We obviously still want you to receive your product I hope that my answer was helpful! If i disputed through my CC company, can I repay for the item and be put back in place? It was a 24 oz jacket (what is supposed to be happening with those orders?) Due to unforeseeable delays, the looms will finally be at their new home by the end of this month. If we feel like this project is still taking too long we will offer those who purchased the 24 oz. a comparable substitution. When the jackets become available the option to purchase will be extended to you all
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lauraaa
New Member
LD&CO Order Support
Posts: 24
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Post by lauraaa on Dec 2, 2015 22:08:56 GMT -6
GUYS BELOW IS A LIST OF ORDERS (MOSTLY SHIRTS) THAT I CAN CONFIRM I HAVE BEING COMPLETED **Meaning already cut and IN sewing** KICKSTARTER - M. Ickes - 8.5 Cone Chambray Shirt #11581 T. Fitzgerald - RECUT Shirt Montana #561 J. Clark - 12 oz Cone Dbl Selvedge Oregon Shirt #589 I. Sokhos - 14 oz Kaihara Ind Chino Reagon Straight Leg #627 J. Clark - 12 oz Cone 1776 Natural Oregon Shirt #781 J. Clark - 12 oz Candiani Herringbone Omaha Shirt #771 J. Veltri - 12 oz Candiani Herringbone Oregon Shirt #1157 - 12 oz Candiani Herringbone CPO Shirt ***DISPUTED ORDER*** This order will still be completed. It is a XXL and will likely be up for substitution once I can confirm the dispute is via Credit Card and NOT the DA's office. #1158 Y. Soo Chung - 12 oz Herringbone Candiani Oregon Shirt #1172 M. Pomykato - 24 oz Maroon/Gray Wool Oregon Shirt #1293 E. Lerma - 11 oz. Cone Ind x Ind Pullover Shirt #1573 M. Pomykato - Montana Shirt #1855 J. Dowell - 14 oz. Kuroki Indigo Oregon Shirt #2099 J. Hollrah - 9 oz Navy Millerain Omaha Shirt #2424 C. Sipes - Workshirt #2427 M. Kiesinger - Workshirt #2429 A. Ehrhart - Workshirt #2435 P. Murphy - Workshirt #2443 - 10 oz Japanese Brown Weft Montana Shirt ***DISPUTED ORDER*** This order will still be completed. It is a size Large and will likely be up for substitution once I can confirm the dispute is via Credit Card and NOT the DA's office. #2469 M. Pomykato - 9.5 oz Chambray Lt Ind Oregon Shirt If your name/order number is on this list, AWESOME! If it isn't, do NOT be discouraged. It WILL be completed and if you choose to not wait, we can work out a substitute. Regardless, I am here to take care of you all
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lauraaa
New Member
LD&CO Order Support
Posts: 24
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Post by lauraaa on Dec 2, 2015 21:23:30 GMT -6
lauraaa Can you clarify "disputed" orders? This is a really good question!!At this point if you order states it has been "disputed" we have either received notification via our credit card processing service notifying us of a dispute OR we have received something from the DA's office stating a complaint. And, per our agreement with the DA's office, anyone who has submitted a complaint with the DA will be receiving their money back and will NOT be receiving a product from us. If you would like like to receive your product it is your responsibility to follow up with the DA's office to formalize and rescind your complaint to let them know we are working together now to complete your outstanding order. We obviously still want you to receive your product I hope that my answer was helpful!
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lauraaa
New Member
LD&CO Order Support
Posts: 24
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Post by lauraaa on Dec 2, 2015 10:03:56 GMT -6
Hi guys, I'm here. I see your orders and order numbers. I am compiling a list today of what I know I have being completed and what still needs to be. I should have that list by this afternoon and will hop on again this evening. Thank you for being patient with me as I learn the ropes of this forum. I've always had an account to check in, but I've never been active. If you have sent me anything through my previous account (laura) and I didn't respond it's because I do not know the log in information for that account so it has been deleted by the moderators. Please resend your message to me via this account. I look forward to talking to you all, thanks again for allowing me to attempt to make this right
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lauraaa
New Member
LD&CO Order Support
Posts: 24
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Post by lauraaa on Dec 1, 2015 20:56:44 GMT -6
Okay guys, anyone that I have NOT responded to, please send me a message on here. I am signing off for now to eat dinner but I will respond tomorrow to your inquiries and give you guys options for resolving your outstanding orders. I hope this has been helpful to some. Like I said, I'm going to try to become readily available for everyone to access on here! Too bad this messaging feed doesn't automatically update rather than having to refresh. Anyways, y'all have a good night!
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lauraaa
New Member
LD&CO Order Support
Posts: 24
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Post by lauraaa on Dec 1, 2015 20:52:45 GMT -6
lauraaa , I still haven't received my shirt I ordered from the Kickstarter campaign. Where is it? That's a very good question that I do not have the answer to unfortunately. Do you know what your size was with LD? I am starting to make a list here on my end of orders I need to find substitutes for. Any other information you can provide me with would be great!
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lauraaa
New Member
LD&CO Order Support
Posts: 24
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Post by lauraaa on Dec 1, 2015 20:08:28 GMT -6
Hi Laura any help? #261 One shirt remaining #1029 One shirt remaining #1304 Two shirts remaining It looks like I'm going to have to start making a list! That's good though. We're getting somewhere! The shirts and jackets are our final focus. Everything is being run through production in waves. We've been chipping away at jeans for a year now with jackets and shirts on the horizon. I do have a few medium shirts in hand right now that I can suggest for substitution however: If you'd like to substitute any of the following let me know! They are all size medium. three camel colored pendelton wool shirts, one dark indigo japanese two-ply chambray shirt, two navy checkered pendleton wool shirts. Let me know if you'd like to sub any of your shirts out for these
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lauraaa
New Member
LD&CO Order Support
Posts: 24
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Post by lauraaa on Dec 1, 2015 19:42:15 GMT -6
You guys can start to communicate with me thorough here AND through the website. The info@ldandco.us is still valid but I think it'll be best to reach out to me on here. I know we have had such a LOW customer service grade, that is completely our fault and we will own up to that. I am trying to better serve you all by monitoring this forum and the website messages. PLEASE DO NOT double up with emails and instagram messages. With so many contact avenues to manage Its hard for me to address them all in a timely manner. And it's intimidating to address you all like this on the forums because I know you all speak your mind and won't hold back but I will do my best as I have since the beginning. Thanks for trying to help. I have one of the oldest outstanding orders (#336) with a type II trucker size L and kevlar jeans yet to be delivered. I'd love to get the trucker and if you need to swap in two pair of non-kevlar jeans for the one kevlar I can be flexible. Anything in 33 or 34 straight would be perfect I also have #2101 for a large slim pullover. If take pretty much any large slim denim as a sub since I'm not sure any pullovers got made. Of course! Let me get itr452 taken care of here real quick and I'll address your orders
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lauraaa
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LD&CO Order Support
Posts: 24
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Post by lauraaa on Dec 1, 2015 19:36:47 GMT -6
Laura can you check on #553 for me, i was sent one pair of jeans and owed another! Yessir! Give me a moment
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lauraaa
New Member
LD&CO Order Support
Posts: 24
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Post by lauraaa on Dec 1, 2015 19:33:36 GMT -6
The Italian Chambray would be the one for you. I just measured it is a 27" pit to pit and 37 inch sleeves. The Niphon Menpu is 36" sleeve and 26" pit to pit. Would you like the Chambray? Thank you. I'll take the all-black one (Menpu) please. That will make us even and you can take me off of the list if that helps. Great! I'm sending you an email right now to confirm you shipping address is still valid! Keep an eye out!
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lauraaa
New Member
LD&CO Order Support
Posts: 24
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Post by lauraaa on Dec 1, 2015 19:25:34 GMT -6
I believe it's what I ordered, but not sure now... I wear a 48 jacket. Need something with ~37" sleeves and a 26" pit to pit. The Italian Chambray would be the one for you. I just measured it is a 27" pit to pit and 37 inch sleeves. The Niphon Menpu is 36" sleeve and 26" pit to pit. Would you like the Chambray?
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lauraaa
New Member
LD&CO Order Support
Posts: 24
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Post by lauraaa on Dec 1, 2015 19:15:29 GMT -6
Old26 I looked up your order and I'm not sure how that happened. I Have two shirts you can choose from to sub out your order if you don't want to wait any longer. They are stunning! 1st one is a 9 oz Candiani Chambray with pearl button snaps, the second one is a 12 oz Niphon Menpur Dark Grey with green sevedge and black button snaps. I will happily sub if you like either of them. Let me know! Thank you, lauraaa . What are the sizes on these? XXXL, too big?
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lauraaa
New Member
LD&CO Order Support
Posts: 24
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Post by lauraaa on Dec 1, 2015 19:08:37 GMT -6
lauraaa Could you check on these orders. 1156, 11664, 652, 13066 I'm sorry but I completely lost on these. I haven't received anything but have received 2 refunds (just not sure which 2). 1156 and 652 were refunded according to our records. I'm not sure what 13066 is... Are you sure that is an order number? Do you know when it was placed-isn?
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lauraaa
New Member
LD&CO Order Support
Posts: 24
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Post by lauraaa on Dec 1, 2015 19:03:01 GMT -6
DigDug fantastic, thank you for your help!
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lauraaa
New Member
LD&CO Order Support
Posts: 24
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Post by lauraaa on Dec 1, 2015 18:49:20 GMT -6
exophobe I've actually been doing the tracking on my end via the back end of our website so I feel like I have a pretty good handle on what still needs to be completed/subbed out. Also, I just received your email. I'll respond to you there, thank you!
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lauraaa
New Member
LD&CO Order Support
Posts: 24
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Post by lauraaa on Dec 1, 2015 18:38:35 GMT -6
I apologize, I'm still learning how to use this forum. I hope you can see the images okay on your end Old26
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lauraaa
New Member
LD&CO Order Support
Posts: 24
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Post by lauraaa on Dec 1, 2015 18:37:31 GMT -6
Old26 I looked up your order and I'm not sure how that happened. I Have two shirts you can choose from to sub out your order if you don't want to wait any longer. They are stunning! 1st one is a 9 oz Candiani Chambray with pearl button snaps, the second one is a 12 oz Niphon Menpur Dark Grey with green sevedge and black button snaps. I will happily sub if you like either of them. Let me know!
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lauraaa
New Member
LD&CO Order Support
Posts: 24
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Post by lauraaa on Dec 1, 2015 18:26:55 GMT -6
You guys can start to communicate with me thorough here AND through the website. The info@ldandco.us is still valid but I think it'll be best to reach out to me on here. I know we have had such a LOW customer service grade, that is completely our fault and we will own up to that. I am trying to better serve you all by monitoring this forum and the website messages. PLEASE DO NOT double up with emails and instagram messages. With so many contact avenues to manage Its hard for me to address them all in a timely manner. And it's intimidating to address you all like this on the forums because I know you all speak your mind and won't hold back but I will do my best as I have since the beginning.
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lauraaa
New Member
LD&CO Order Support
Posts: 24
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Post by lauraaa on Dec 1, 2015 18:18:01 GMT -6
I can tell you first hand that Roman is still committed to getting all out of the outstanding orders. He is incredibly stubborn and by pure principal alone he is committed to you guys whether LD makes a comeback or not is no longer the case for him. You will get your product. You don't become successful by walking away from something. I've known him long enough to know that whatever he starts he will finish.
Side note, are you only waiting for a jacket? Whats your order number?
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lauraaa
New Member
LD&CO Order Support
Posts: 24
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Post by lauraaa on Dec 1, 2015 18:02:52 GMT -6
Hi guys, Roman is currently working in LA but I believe I can address your tracking number concerns. Manny reached out to me a few weeks ago to help him launch his brand, in addition, he asked that I help him ship out orders since he received such a great response from his Thanksgiving promo launch. The shipping service I used was linked to my old LD account by error.
We are all still friends and we all want Manny to be successful. We all know manny produces a great product and if you're upset you received a tracking number the day after you ordered, your shouldn't be. Whether you like me helping him or not, that is besides the point. Manny is doing his own thing and everyone here at LD&CO past and present wants to show their support. We worked with each other for over two years and consider each other family. I will be assisting him through the end of this week and will be training someone to take over from there on out.
I believe we can all agree that Manny should be presented with the same resources to launch and build his own brand as Roman was and I was one of those resources.
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