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Post by Winterland on May 31, 2015 15:45:31 GMT -6
Hi all
Edit I mistakenly put 7pm Central but is actually 8pm Central.
Roman from Lawless is going to do a Q&A at 6 p.m. Mountain 8pm Central time tonight Sunday May 31.
He will try to be on about an hour. Feel free to ask questions once if he is in the forum.
Please do NOT ask questions about individual orders.
Where is my order?
Why is my order not done? etc
Let's all be gentleman and respectful.
Thanks your Mods
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Post by univibe88 on May 31, 2015 18:03:51 GMT -6
Hi all Edit I mistakenly put 7pm Central but is actually 8pm Central.
Roman from Lawless is going to do a Q&A at 6 p.m. Mountain 8pm Central time tonight Sunday May 31. He will try to be on about an hour. Feel free to ask questions once if he is in the forum. Please do NOT ask questions about individual orders. Where is my order? Why is my order not done? etc Let's all be gentleman and respectful. Thanks your Mods Link? |
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Post by Winterland on May 31, 2015 18:05:33 GMT -6
Hi all Edit I mistakenly put 7pm Central but is actually 8pm Central.
Roman from Lawless is going to do a Q&A at 6 p.m. Mountain 7pm Central time tonight Sunday May 31. He will try to be on about an hour. Feel free to ask questions once if he is in the forum. Please do NOT ask questions about individual orders. Where is my order? Why is my order not done? etc Let's all be gentleman and respectful. Thanks your Mods Link? Will be right here. |
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Post by univibe88 on May 31, 2015 18:18:43 GMT -6
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Post by univibe88 on May 31, 2015 18:21:00 GMT -6
I just saw your edit on the time. Ok, cool. I'll have another beer and will see you in a bit. Thanks for lining this up and and I look forward to a pleasant and informative chat with Roman  |
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Post by Winterland on May 31, 2015 18:24:04 GMT -6
I don't know my times zones very well I guess. Arizona doesn't change for Daylight Savings so my research gave me a wrong time.
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Post by univibe88 on May 31, 2015 18:32:49 GMT -6
Honestly timezones can be confusing as hell. My job has me doing business in no less than 8 different time zones. And then you throw daylight savings on top of it, and it's a royal pain in the ass!!!
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Post by roman on May 31, 2015 18:42:26 GMT -6
I'm Early. How's everyone doing?
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Post by univibe88 on May 31, 2015 18:45:33 GMT -6
Hey Roman! Thanks for jumping online to chat with us tonight. I am great. I hope you're well also. |
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Post by roman on May 31, 2015 18:48:08 GMT -6
Sure its is my Pleasure.
I'll do my best to answer questions.
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Post by univibe88 on May 31, 2015 18:48:40 GMT -6
First question, if I may. Super jazzed to hear about the LA factory coming online! Congrats! But there is some confusion about the timeframe based on Instagram comments. Is the goal to have the LA factory cleaning out the custom order backlog over the next 30-45 days? Or will it be 30-45 days before the LA factory is up and running?
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Post by Winterland on May 31, 2015 18:52:29 GMT -6
Hi Roman
Weekends are historically our slowest times for members online so hard to say how many will be around. Also short notice and all.
Being that thanks for dropping in.
Are there any new developments at Lawless?
The big question that I know will apply to many is how can members contact someone to get their orders done or at least communicated on?
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Post by roman on May 31, 2015 18:54:28 GMT -6
Good question. The LA factory will start production next week. Thursday to be exact. At full speed we will produce 8-10,000 units a month.
As for back order, we are focusing on the back orders 1st. My Goal is to have have us caught up over the next 30-45 days.
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Post by natpark on May 31, 2015 18:58:17 GMT -6
Hi Roman, When do you expect the next line of RTWs (in odd sizes) to launch? Thanks.
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Post by univibe88 on May 31, 2015 18:59:05 GMT -6
Good question. The LA factory will start production next week. Thursday to be exact. At full speed we will produce 8-10,000 units a month. As for back order, we are focusing on the back orders 1st. My Goal is to have have us caught up over the next 30-45 days. That's awesome! Glad to hear it! Everyone will be stoked to get their custom orders. Once you are caught up, will your business model be purely be RTW? I think it will be super cool to be able to buy American made RTW from amesome demin fabrics at a great price at any time. |
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Post by roman on May 31, 2015 19:01:44 GMT -6
Winterland, I have just installed a new CRM/VOIP System. It went live friday to help manage in coming calls, Chat and emails. That being said If someone calls and gets a voicemail. Please leave a voicemail message. We will call you back. The New number is 866-988-0806. We need 48 hours to get through all email so give us time.
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Post by univibe88 on May 31, 2015 19:05:33 GMT -6
Any plans for RTW shirts? Or only jeans?
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Post by roman on May 31, 2015 19:06:43 GMT -6
Good question. The LA factory will start production next week. Thursday to be exact. At full speed we will produce 8-10,000 units a month. As for back order, we are focusing on the back orders 1st. My Goal is to have have us caught up over the next 30-45 days. That's awesome! Glad to hear it! Everyone will be stoked to get their custom orders. Once you are caught up, will your business model be purely be RTW? I think it will be super cool to be able to buy American made RTW from amesome demin fabrics at a great price at any time. We are moving to a RTW. The custom kicked our ass. Once we are up to speed. Our Jeans will be $55.00 pair. I have 23 oz that will become available next month. I'm working to get this made for you guys around $125.00 a pair. Shirt, Chino, and jacket I'm still working on. We will release a new design every thursday. It will be available the same day. This will be our price point. Cool denims at a fair price. |
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Post by roman on May 31, 2015 19:07:31 GMT -6
Give me 45 days and we will start offering shirt and Jackets.
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Post by univibe88 on May 31, 2015 19:08:32 GMT -6
I really like the idea of a weekly RTW drop that we can jump on a fair price |
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Post by univibe88 on May 31, 2015 19:14:18 GMT -6
Which jeans are you wearing these days? Have you been able to put a lot of time into one pair and get some great fades? Which denim is it?
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Post by roman on May 31, 2015 19:16:32 GMT -6
Which jeans are you wearing these days? Have you been able to put a lot of time into one pair and get some great fades? Which denim is it? I'm into my 16.5 oz cone but now that it is warming up here in AZ I'm switching to some 12 oz Rainbow selvedge I've been working on for 2 years. What are you wearing these days? |
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Post by Winterland on May 31, 2015 19:16:40 GMT -6
romanThe biggest obstacle to me for Lawless seems to be the disgruntled customers who either never received items and got a refund or are still waiting for their items or refund. Is there any way a dedicated person could be put in place to reach out to these people and take care of them? As we know a happy customer might tell a couple people about their experience but a disgruntled customer spreads the word like wildfire.
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Post by pevil on May 31, 2015 19:17:14 GMT -6
Roman, I've been watching Lawless since the November sales. While I love the price point as a consumer, I'm worried that the 50% sales devalue the brand and jeopardizes the sustainability of your business. Do you have anything to say on this subject?
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Post by roman on May 31, 2015 19:19:55 GMT -6
romanThe biggest obstacle to me for Lawless seems to be the disgruntled customers who either never received items and got a refund or are still waiting for their items or refund. Is there any way a dedicated person could be put in place to reach out to these people and take care of them? As we know a happy customer might tell a couple people about their experience but a disgruntled customer spreads the word like wildfire. I agree Winterland. We have added more customer service reps to the team and they have started going through the orders and reaching out trying to assist where ever they can. |
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