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Post by oatwilly on Mar 9, 2015 18:36:22 GMT -6
Non-Gustin related, but wasn't sure where I should post this. Not ready to call out the maker yet. Received a pair of jeans from one of the smaller makers. They came in a little over an inch shorter than ordered in the inseam and too large in the waist. They took them back for return. I was expecting a new pair, but received the same pair back altered. Still about an inch too big in the waist, and 1.25" added to the inseam by sewing on extra fabric to the legs! They did a good job, it's hard to notice, but I can see and feel it. It matters enough to me that it's not acceptable. Is this a standard practice? What would your expectations be?
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Post by jray on Mar 9, 2015 18:39:47 GMT -6
IMO that's totally unacceptable. I would expect a brand new pair as per the specs you ordered.
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Post by stinky on Mar 9, 2015 18:49:12 GMT -6
That is f*cked up.
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Post by stinky on Mar 9, 2015 18:54:46 GMT -6
Okay, seriously, that's f*cked up.
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Post by Deleted on Mar 9, 2015 18:59:06 GMT -6
This is ridiculous. I'd ask for a refund, and if they didn't offer anything extra as an apology, I'd take my business elsewhere. There are too many options out there to stick with a business that'll pull that.
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Post by Old26 on Mar 9, 2015 19:05:12 GMT -6
Non-Gustin related, but wasn't sure where I should post this. Not ready to call out the maker yet. Received a pair of jeans from one of the smaller makers. They came in a little over an inch shorter than ordered in the inseam and too large in the waist. They took them back for return. I was expecting a new pair, but received the same pair back altered. Still about an inch too big in the waist, and 1.25" added to the inseam by sewing on extra fabric to the legs! They did a good job, it's hard to notice, but I can see and feel it. It matters enough to me that it's not acceptable. Is this a standard practice? What would your expectations be? Come on. No way. Call out those mother fuggers right here and now! |
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Post by seth on Mar 9, 2015 19:27:06 GMT -6
Non-Gustin related, but wasn't sure where I should post this. Not ready to call out the maker yet. Received a pair of jeans from one of the smaller makers. They came in a little over an inch shorter than ordered in the inseam and too large in the waist. They took them back for return. I was expecting a new pair, but received the same pair back altered. Still about an inch too big in the waist, and 1.25" added to the inseam by sewing on extra fabric to the legs! They did a good job, it's hard to notice, but I can see and feel it. It matters enough to me that it's not acceptable. Is this a standard practice? What would your expectations be? Come on. No way. Call out those mother fuggers right here and now! No. They should have made you a new pair or refunded your money. The waist is still wrong and they hacked the inseam. |
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Post by nater on Mar 9, 2015 19:35:57 GMT -6
That is ridiculous! It may be a good idea to identify this brand so others know to avoid it.
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andyb
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Post by andyb on Mar 9, 2015 21:32:57 GMT -6
You gotta be freaking kidding me. They were too short so they sewed some extra onto the ends of the legs? No way would I keep them. They'd be going back.
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Post by Winterland on Mar 9, 2015 22:35:29 GMT -6
I would just ask them for a new pair as you don't think the add on length is acceptable.
I would also point out that you don't think anyone into selvedge denim would like it either. You can point them to this thread
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Post by brentkuz on Mar 10, 2015 5:27:48 GMT -6
Post a picture of the fixed inseam with sewed on fabric please.
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Post by Mattbert on Mar 10, 2015 5:53:18 GMT -6
Non-Gustin related, but wasn't sure where I should post this. Not ready to call out the maker yet. Received a pair of jeans from one of the smaller makers. They came in a little over an inch shorter than ordered in the inseam and too large in the waist. They took them back for return. I was expecting a new pair, but received the same pair back altered. Still about an inch too big in the waist, and 1.25" added to the inseam by sewing on extra fabric to the legs! They did a good job, it's hard to notice, but I can see and feel it. It matters enough to me that it's not acceptable. Is this a standard practice? What would your expectations be? Come on. No way. Call out those mother fuggers right here and now! "No more half measures, oatwilly." |
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Post by julian on Mar 10, 2015 6:28:23 GMT -6
oatwilly - no matter how 'skillfully' they've bodged the additional length, they know full well that the jeans won't drape correctly. What they've done actually manages to beat ickes XL to L label 'transformation' in terms of taking the piss. I'd demand a refund and would also like to know the name of the manufacturer as I'd prefer to avoid clothing manufacturers who are happy to butcher and ruin their own clothing.
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Post by Whiskey Mercenary on Mar 10, 2015 7:02:42 GMT -6
oatwilly - no matter how 'skillfully' they've bodged the additional length, they know full well that the jeans won't drape correctly. What they've done actually manages to beat ickes XL to L label 'transformation' in terms of taking the piss. I'd demand a refund and would also like to know the name of the manufacturer as I'd prefer to avoid clothing manufacturers who are happy to butcher and ruin their own clothing. +1 |
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Post by nater on Mar 10, 2015 7:22:31 GMT -6
oatwilly - no matter how 'skillfully' they've bodged the additional length, they know full well that the jeans won't drape correctly. What they've done actually manages to beat ickes XL to L label 'transformation' in terms of taking the piss. I'd demand a refund and would also like to know the name of the manufacturer as I'd prefer to avoid clothing manufacturers who are happy to butcher and ruin their own clothing. +1 +2 |
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Post by dz00 on Mar 10, 2015 9:00:40 GMT -6
+3 Burn it down.
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Post by variable on Mar 10, 2015 9:22:10 GMT -6
oatwilly - no matter how 'skillfully' they've bodged the additional length, they know full well that the jeans won't drape correctly. What they've done actually manages to beat ickes XL to L label 'transformation' in terms of taking the piss. I'd demand a refund and would also like to know the name of the manufacturer as I'd prefer to avoid clothing manufacturers who are happy to butcher and ruin their own clothing. Does that count as a reverse-original hem or something? Eeech. |
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Post by oatwilly on Mar 10, 2015 17:38:18 GMT -6
The reason I'm not wanting to out them 'yet' is because I'm giving them a chance to make good. I sent them an email letting them know their fix was unacceptable, and to their credit I received a reply within an hour offering a swap for a brand new pair, but with a different fabric. The reason they gave for the fix was that they were out of that fabric. I don't agree that the route they took in lieu of running out of that fabric was the right thing to do, but I don't want to do anything to sabotage my exchange from going smoothly. I've heard rumors of this particular maker being 'soup nazi' like with people that push their buttons. Not sure how accurate or deserved that is, but why take a chance? However, this redo is me giving them a last chance, so if there are any further shenanigans I will post full details, believe me.
If anyone wants to PM me though, I will name them privately. Just not wanting to go public at this time.
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Post by Deleted on Mar 10, 2015 17:59:35 GMT -6
The reason I'm not wanting to out them 'yet' is because I'm giving them a chance to make good. I sent them an email letting them know their fix was unacceptable, and to their credit I received a reply within an hour offering a swap for a brand new pair, but with a different fabric. The reason they gave for the fix was that they were out of that fabric. I don't agree that the route they took in lieu of running out of that fabric was the right thing to do, but I don't want to do anything to sabotage my exchange from going smoothly. I've heard rumors of this particular maker being 'soup nazi' like with people that push their buttons. Not sure how accurate or deserved that is, but why take a chance? However, this redo is me giving them a last chance, so if there are any further shenanigans I will post full details, believe me. If anyone wants to PM me though, I will name them privately. Just not wanting to go public at this time. But it does take a particular type of business person to decide that kind of fix is sufficient, without alerting the customer that he is out of fabric, and expecting the customer to be okay with it. If he didn't expect you to be okay with it, he would have told you in the first place. I wouldn't have accepted an alternative, unless it was a much pricier, nicer fabric. I would have just got a refund and moved on. Although he's trying to make things right, it's after the fact, which clearly means he cared more about the money at that moment than he cared about keeping your business. |
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Post by brentkuz on Mar 10, 2015 18:01:11 GMT -6
I just really want to see this hem. Please post a picture so we can see what this company did. I didn't think this would be remotely possible.
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Post by oatwilly on Mar 10, 2015 20:30:29 GMT -6
I just really want to see this hem. Please post a picture so we can see what this company did. I didn't think this would be remotely possible. I may post pics when/if I have some spare time. I will say that they don't look hacked. It is a very clean job, cleaner than I would have thought possible. In the spots where it's visable it looks like a run in the thread, and you can feel the scar like bump, so you know what it is. But in other spots, it is not visable at all, nor can it be felt. I was surprised at how good a job it is. Still though, it's not something I want, regardless of how cleanly done it is. Plus, I'm sure it won't age well. After several washes I have a feeling it will look like crap |
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Post by oatwilly on Mar 10, 2015 20:33:14 GMT -6
But it does take a particular type of business person to decide that kind of fix is sufficient, without alerting the customer that he is out of fabric, and expecting the customer to be okay with it. If he didn't expect you to be okay with it, he would have told you in the first place. I wouldn't have accepted an alternative, unless it was a much pricier, nicer fabric. I would have just got a refund and moved on. Although he's trying to make things right, it's after the fact, which clearly means he cared more about the money at that moment than he cared about keeping your business. I agree. It comes off at best as 'let's hope he doesn't notice' and at worst as a big 'F You' |
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Post by DigDug on Mar 10, 2015 21:43:51 GMT -6
Send them back and ask for a simple store credit.
No harm do foul.
And I miss Rex.
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Post by Deleted on Mar 10, 2015 22:16:53 GMT -6
Send them back and ask for a simple store credit. No harm do foul. And I miss Rex. Store credit would mean you're keeping your money with them. Refund is the only other option to taking a replacement. And yeah, Rex was hilarious. |
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Post by Winterland on Mar 11, 2015 0:19:34 GMT -6
Send them back and ask for a simple store credit. No harm do foul. And I miss Rex. Store credit would mean you're keeping your money with them. Refund is the only other option to taking a replacement. And yeah, Rex was hilarious. Because we would rather be open about things than not. rex deleted his account of his own accord. He had had some complaints about some of his posts and we talked to him about it. Not even an official warning. We think he over reacted, but it is his choice. |
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