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Post by ickes on Mar 4, 2015 22:13:21 GMT -6
The whole thing feels like a mess. Seeing people get orders placed later than mine, yet mine was for a single pair of jeans. Makes no sense. I should mention that I cancelled one of my later items recently and received the refund to my credit card within a few days. Just wondering, did you ask for any measurement changes or did you just order off of the size chart? I'm wondering if that may be a reason why the orders are jumping ahead, they may be taking care of the people who didn't make any size adjustments first. When I initially ordered the shirts I had them with custom measurements. I measured one of my best fitting shirts and sent them those measurements. Over time I gained some muscle and outgrew those measurements then changed my size through Sal. |
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Post by ickes on Mar 4, 2015 22:20:01 GMT -6
yeah, the shitty part too is that the shirts themselves are pretty bad ass. The fabric/thread color/snap combos I chose turned out pretty damn good and...well except for the one where they gave me the wrong options. It's silly too because they send a copy of your order form with all of your specs for each shirt. All of my shirts on my order form are exactly as I ordered and all changes are noted there, but I guess when it came time to sew them up they just decided to do something different. One other thing to note, the forearms on the XL classic are too tight for my forearms. Lawless should really do something about the size of the forearms on their shirts. So even if my shirts came in at a L slim I think the forearms would be way too tight like brentkuz s were. I will contact Lawless and see what we can do. I would love to have the shirts in the right fit but I don't know if it's possible with the forearm issue. |
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Post by exophobe on Mar 4, 2015 22:31:39 GMT -6
When I initially ordered the shirts I had them with custom measurements. I measured one of my best fitting shirts and sent them those measurements. Over time I gained some muscle and outgrew those measurements then changed my size through Sal. Maybe Sal just has more faith in your ability to bigify than you do. |
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Post by jeffrx on Mar 4, 2015 22:33:39 GMT -6
That marker thing that Ickes showed is, as my daughter would say, ratchet.
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Post by ickes on Mar 4, 2015 22:33:46 GMT -6
When I initially ordered the shirts I had them with custom measurements. I measured one of my best fitting shirts and sent them those measurements. Over time I gained some muscle and outgrew those measurements then changed my size through Sal. Maybe Sal just has more faith in your ability to bigify than you do. LOL..ha...no, like I said, the correct changes are there on my order form. Size L Slim. I even sent a email about a week ago to Lawless to confirm that my sizing was indeed changed and locked in to a Large Slim and they assured me that it was via email and on a phone call. |
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Post by ickes on Mar 4, 2015 22:34:36 GMT -6
That marker thing that Ickes showed is, as my daughter would say, ratchet. Yeah, and it's the exact same on all three of my shirts, shit you not. |
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Post by davelewis on Mar 4, 2015 22:40:09 GMT -6
That marker thing that Ickes showed is, as my daughter would say, ratchet. Yeah, and it's the exact same on all three of my shirts, shit you not. Tis mind boggling. Its like they must think people are really that stupid, although I had a hunch, when they were feeding me bull when I was inquiring where my order was. |
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Post by Deleted on Mar 4, 2015 23:10:42 GMT -6
As an update to my refund post, I received an email regarding the refund earlier today. They asked me what my address was, which was strange, because they have both my billing and shipping address, but they said it was because they need a valid mailing address to send a refund through bill pay. Not all that sure of what that means, because I paid by credit card, but I gave them both my billing and shipping address again. I'm hoping this wasn't a move to buy them another 3 weeks. The last one I got though was a different story...it took them a few weeks to get around to it and after some some strange back and forth nonsensical messages that came across as stalling for time before they finally issued the refund. And the refund was attached to a different order on an entirely different account, but it was for the correct $$ amount which was very odd That's really shady. Really really shady. A refund is a refund though, and I'll be happy to get my money back, but damn, that is shady. |
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Post by Winterland on Mar 4, 2015 23:13:05 GMT -6
the clusterf!@k continues. two out of my three shirts I received today came with the wrong options (one with the wrong threads and buttons, one with the wrong fabric though that was communicated to me), and all three came in the wrong size. I ordered Large Slim and all my shirts are XL regular. The worst part. ...someone tried to cover it up. All three tags on my shirts are XL tags that someone took a black marker to and blacked out the X. Crap. Sorry to hear. |
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Post by Deleted on Mar 4, 2015 23:21:24 GMT -6
Everyone seems to be coming out of the woodwork now and voicing their opinions. I don't see how Sal or anyone at LD can make things good again here. It's unfortunate, but they let too many issues fester. Is there a way I can block this thread? It's taking up too much space in my Recent Posts.
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Post by wdw on Mar 4, 2015 23:23:30 GMT -6
ickes, I'm amazed at what you got. I feel your pain. For some reason, I thought that with your higher profile here you'd be sure to get favoured treatment, but at least you seem to be getting the same problems that others do, worse even.
I think a lot of people here are being beyond generous and forgiving of what's really going on. If you search on Reddit or Yelp and look back at what was said in the early days, you'll see that nothing has changed - delays, empty promises, lack of communication, mistakes etc etc. There are also a lot of suspiciously highly positive comments to offset that...
If we all step back and look at this rationally, there are many more negatives than positives in this whole fiasco. Sure, a few people deem to get the right thing and are happy with that, especially because of the price.
But many, many more are suffering interminable delays, having fit problems, option errors, partial deliveries, now chosen material being unavailable, refund stalling and this new classic of using a marker to try to hide a production error.
We all wanted this to work, but I think we need to start facing up to all the signs. Unless LD make a drastic change in strategy very soon, this can only get worse, with the inevitable outcome.
ickes, I'm sure they'll promise to put you right, but of course that means even more delays for everyone else. This truly is unbelievable.
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Post by ickes on Mar 5, 2015 0:00:59 GMT -6
ickes, I'm amazed at what you got. I feel your pain. For some reason, I thought that with your higher profile here you'd be sure to get favoured treatment, but at least you seem to be getting the same problems that others do, worse even. I think a lot of people here are being beyond generous and forgiving of what's really going on. If you search on Reddit or Yelp and look back at what was said in the early days, you'll see that nothing has changed - delays, empty promises, lack of communication, mistakes etc etc. There are also a lot of suspiciously highly positive comments to offset that... If we all step back and look at this rationally, there are many more negatives than positives in this whole fiasco. Sure, a few people deem to get the right thing and are happy with that, especially because of the price. But many, many more are suffering interminable delays, having fit problems, option errors, partial deliveries, now chosen material being unavailable, refund stalling and this new classic of using a marker to try to hide a production error. We all wanted this to work, but I think we need to start facing up to all the signs. Unless LD make a drastic change in strategy very soon, this can only get worse, with the inevitable outcome. ickes, I'm sure they'll promise to put you right, but of course that means even more delays for everyone else. This truly is unbelievable. I agree with all your thoughts. I have sent an email to Lawless regarding my order and we shall see what they offer to make it right.
I wasn't expecting special treatment from them nor do I want it. I wanted to just be treated like everyone else and hopefully have a great experience with Lawless but unfortunately it hasn't worked that way for a lot of us.
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Post by wdw on Mar 5, 2015 0:46:51 GMT -6
ickes' experience has worried me more than most, so I've asked for a refund of my order in the 2,400s for two shirts. I'm not prepared to wait over 6 months now and then take a chance on fit and materials.
My other refund in January came in a couple of days, so we'll see how this pans out, given recent reports of stalling tactics.
My exposure is now down to one vest, from the infamous early November explosion of orders. I still see that as being another 3 months out, over 6 in total.
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Post by julian on Mar 5, 2015 3:03:29 GMT -6
Maybe we start a Selvedgestyle PE and take a stake in the company =) In a way, we already have - except with nothing to show for it. Ickes' experience may well be the nail in the coffin as far as many are concerned. After such a long wait, to receive items that are incorrect and have had marker pens taken to the label isn't just 'a bit shitty', it's completely inexcusable. I would be horrified and would expect anyone else to be as well. It is not reasonable behaviour. As I move ever closer to entering the 18th week since my first order, my belief in Lawless has basically reached zero. While I realise the end product is only clothing, it's very sad to see a company (and people) with so much promise and goodwill behind them arrive at this kind of point within barely six months. Between Gustin's sizing issues and Lawless', well, everything issues, I won't be ordering any further pairs of jeans from any Net-based manufacturers with similar models. I feel slightly mad at myself because I've always been careful to avoid the whole 'false economy' pitfall wherever possible. Fell for it with these two companies but it won't be happening again. |
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Post by Griffin on Mar 5, 2015 3:07:30 GMT -6
That sucks Ickes.
I do however think that (staying positive) its possible, that the marker over the X could be from running out of L-tags and that this was done beforehand.
I do not really think that they would hope you wouldn't notice a whole size bigger?? This does not sound right. If they actually made it bigger by mistake and then tried to hide it with a marker, it sounds like something an intern would do, who is afraid to even tell anyone? I still cant believe this was intentional from LD.
Roman said that the fit is cruical and all the pics shows good fitting garments.
I just cant believe it.
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Post by wdw on Mar 5, 2015 3:10:11 GMT -6
Julian, I totally agree.
At the moment, I'm giving Ciano the benefit of the doubt, despite the problem I had with my jeans pockets.
If he comes good on a speedy rebuild as he promised, and the two jackets on order work out, then he'll have my business.
G seems better for me now, with two early despatches, but I've still to check the specs.
Like you, I've pretty much had it with this model now and would rather spend more to guarantee getting what I want when I want.
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Post by julian on Mar 5, 2015 3:11:38 GMT -6
Roman said that the fit is cruical and all the pics shows good fitting garments. Roman also said we'd have our garments within 8 to 10 weeks. Roman then said we'd have our garments within 10 to 12 weeks. If it's come to the point where you can't even order enough size labels to be able to include the correct ones without taking a marker pen to them, either (a) leave the size tag out (it's a custom product, who cares about a size label?) or (b) seriously consider a change of career. |
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Post by Griffin on Mar 5, 2015 3:14:09 GMT -6
Yeah that's a valid point. A marker wont stay marked so it would be better to leave it. I agree.
Not professional either way.
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Post by julian on Mar 5, 2015 3:19:06 GMT -6
Like you, I've pretty much had it with this model now and would rather spend more to guarantee getting what I want when I want. For me, I'd already gotten tired of paying c.50% of the price of the item on shipping, customs charges and VAT. With all the other issues with the actual garments, it's just too much of a nightmare to make any potential saving worthwhile. When I take a step back and really consider things, my top three pairs of jeans - in terms of fit, appearance and quality - are all $250+ pairs of jeans from traditional manufacturers. In some ways that is a shame, as we all like a bargain, but I'm convinced it's not coincidence. One of those pairs is from Iron Heart and it's been very interesting reading the forum here as people slowly gravitate towards the higher end jeans. Although it'd be great if it were otherwise, the reality is that that's where your money is best spent if you want a quality clothing that you'll genuinely get your money's worth from. |
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Post by Whiskey Mercenary on Mar 5, 2015 7:45:40 GMT -6
Holy Shit. This is getting out of hand.
I'm still in on my two remaining orders (my Wife's tote is gorgeous) just for the experience and out of curiosity.
Should be a wild ride from order #693 to order #2249. At least I don't have to worry about getting my Pocket Shirt from the latter order in the spring, haha! Maybe in time for fall, maybe. Perhaps LD in omniscient and will get us our items when we need, not when we want.
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Post by Deleted on Mar 5, 2015 8:35:21 GMT -6
holy wah
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Post by ickes on Mar 5, 2015 8:44:57 GMT -6
That sucks Ickes. I do however think that (staying positive) its possible, that the marker over the X could be from running out of L-tags and that this was done beforehand. I do not really think that they would hope you wouldn't notice a whole size bigger?? This does not sound right. If they actually made it bigger by mistake and then tried to hide it with a marker, it sounds like something an intern would do, who is afraid to even tell anyone? I still cant believe this was intentional from LD. Roman said that the fit is cruical and all the pics shows good fitting garments. I just cant believe it. Griffin I hope you are right, that is a possibility |
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Post by ickes on Mar 5, 2015 8:47:19 GMT -6
Like you, I've pretty much had it with this model now and would rather spend more to guarantee getting what I want when I want. For me, I'd already gotten tired of paying c.50% of the price of the item on shipping, customs charges and VAT. With all the other issues with the actual garments, it's just too much of a nightmare to make any potential saving worthwhile. When I take a step back and really consider things, my top three pairs of jeans - in terms of fit, appearance and quality - are all $250+ pairs of jeans from traditional manufacturers. In some ways that is a shame, as we all like a bargain, but I'm convinced it's not coincidence. One of those pairs is from Iron Heart and it's been very interesting reading the forum here as people slowly gravitate towards the higher end jeans. Although it'd be great if it were otherwise, the reality is that that's where your money is best spent if you want a quality clothing that you'll genuinely get your money's worth from. Absolutely agree Julian. That is what I have learned so far which I never thought would be true; you truly do get what you pay for and so far in my experience the $250+ jeans are absolutely worth every penny. My top pair of jeans are my Iron Hearts. |
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Post by Deleted on Mar 5, 2015 9:00:41 GMT -6
From Instagram:
ldandco
@shrzncmb @class2001 @kased_out currently all November orders are in production. At this time, our second factory will not be up and running until summer. If you feel like the wait is too long, and that's understandable, you are welcome contact us directly for a refund. But we can guarantee that if you choose to stick with us through our first year you will receive an amazing product at an unheard of price. The reviews are accurate that the wait is longer than many (including us) had expected, however, no one has said that their product wasn't worth the wait. Thank you guys for the support! We are trying to get these out to you guys as quickly and efficiently as possible without skimping on the quality control and custom details we are best known for
except those who did not receive the right product, right?
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Post by Deleted on Mar 5, 2015 9:18:38 GMT -6
ickes As a service to this forum, it will be great if you can represent us and travel to LD and report back to the members here on what you see. I know you do not like to drive but beside matt, you are our best resources for the members here to figure our best actions moving forward. Seriously, I am losing faith of this KS model as much as julian and I feel like it is looking more like a serious bull shit to me. G's value has diminished totally since I can get similar items cheaper from N&F (when it is on sale) or better products from Rakuten. LD is scaring me because I don't know when I can get my order. Ciano is great but the selection of fabric is relatively smaller. I am so ready to move on. Edit: I only have one outstanding item from this KS model. A blackxblack western shirt from LD. Nothing in the pipeline from G or Ciano. The only item in my mind now is a Ciano 12oz canvas chino
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