G: Quality, Sizing and Word of Mouth

Agree w/ nearly all stated above. Initially I was enthused about a hip biz model brand that might potentially resurrect US denim - which DESERVES every assistance. To some degree, maybe G have already achieved this. Found an unusually cool community at G and many of these people contributed a lotta time, goodwill & support to assist the G Project. People not only supported it, they even protected it from negativity etc...So, I was surprised to increasingly sense there was an underlying disconnect - G weren't tuning into Radio G, they weren't listening to the troops. This is my impression...& re. this, I think it is not difficult to at least APPEAR to be tuned into some of the central popular issues/wishes....and I'm puzzled as to why G have allowed discontent to develop to where it may counter their biz goals. Unresolved mystery for me. Their jeans are fantastic for me but I need to see stuff like CxC18+ etc. that are in-demand & progressive. Maybe I no longer fit into where they're taking it - dunno, but bon chance in any case. Hope the artisanal approach/model works for Roman & similar hands-on & from-the-heart individuals/enterprises. I hope that Roman limits his generosity in relation to customization options as I fear that too many options may exhaust even the most talented & resourceful person...looks like a very nice vibe at Lawless and it's very cool that they're listening...be GREAT if they smash it!

Dropping "famous folks" name that wear denim, that is my game.

I think this is smart, classy, and fair.. Cody and Gustin are entitled to present their side of things. We don't necessarily have to listen, but at least we're giving them the opportunity to present their side of the story.

I understand. My comment was geared toward myself. I learn long time ago in life that don't waste energy and time on things that make no difference or impact to the future. Whatever they said have no impact to my view on Gustins and will not deter any of my future decisions. The reason I moved on from Gustin has nothing to do with Cody or whoever. It is their products that are no longer fulfilled my needs/wants.

Paying over the market price + worry about size + wait two months/three months for a clothing no longer make any sense to me today. Even they fix the size concern, I am able to find other vendors such as Lawless or TS and others that can offered me closer to what I am looking for. If one day that Gustin has what I want, I will back those without Cody comes here.

I love the fact that they continued on and sewed in the red bar tack.  "hey, it's all f!@ked up, but if we put the bar tack in there, maybe they won't notice. by the way, I shouldn't have had 4 manhattans at lunch."

Ummm... probably some newbie sew the first one. I think the problem goes back to lack of final QC.

Probably. However, I find stinky's "4 Manhattans" hypothesis more amusing, so I'm gonna go with that.

On a serious note, it's easy to take the piss out of G for stuff like this but I think they may actually have put their boot up the ass of their sewer and started getting some results. The hems and overall construction, faithfulness to fit guide, etc. on all the denims I've backed since early-mid July have been super. These laughably bad sewing issues (and the absurdly over-long inseams) are all on jeans that I bought via B/S/T and I believe were sewn prior to my first backings.

That's what I hope, anyway. It still doesn't excuse stuff like sending out a size 37 when the customer ordered a size 36 (which has happened to me and, I believe, BrentKuz) or Julian's 33s consistently coming in 1-1.5" too small in the waist, or Devastitis' similar run of issues. But maybe my personal experience with the hems indicates that someone at the sew shop has had their feet held to the fire and things are (slowly) starting to improve as a result.

That's an artifact of the quick and dirty photo. There's a bit of a crease there from cuffing, and these are still-crispy Okas that I've only worn a couple times. So the fabric is standing up a little bit there which makes it look like a funky taper.

Committing a forum foul, but I have to admit I haven't read the rest of this thread. It looks to be the right place for such a claim. I'm sorry moderators.

I'm truly bummed that Gustin felt that the way to handle people being excited about another brand was "we'll have none of that" instead of actually determining what was piquing interest in said brand, and using that as a launching pad for their offerings, and really collaborating with their customers. Does this fit in their model? I don't know, maybe not when they're having trouble tackling the basic quality control issues everyone has seen. I do have to say, everything I've received since the announcement from Josh Gustin that they were going to be making it right and taking the problems seriously has been right. That said, it's pretty easy to see that while I may not be in the minority, it's very clear there are a lot of things still coming through and getting put into shipping bags without having a tape measure taken to them. In situations that we're starting to see, where they ship product 4-6 weeks early, there is no excuse for not maintaining the initial expectation, and getting everyone in the office on shipping days measuring some darn jeans. I haven't seen the egregious issues with hems (hemgate?) and I haven't had any major issues, but saying they don't exist is like saying that someone can't bend an iPhone 6+ with their bare hands.

This is the Internet, and Julian could be someone purposely trying to subvert Gustin's business (not trying to single out Julian, hell, I could be a Gustin person with some other name). But even if that's the opinion, you don't just ignore it when you're being lambasted in a public forum on your own company website which is the sole place of doing business. Gustin's model is one firmly planted in trust, and to allow the board to be full of commentary that shows they can't be trusted is bad, really bad. Now, either they think that everyone on the community page is lying, and there's always an element of "squeakiest wheel trying to get the grease", but I would be personally offended if a customer of mine was as unsatisfied as some of you guys are. Maybe some of you have received calls, maybe some of you only bitch on the forum hoping for something to happen. I don't know. I do know, however, that 3-6 months ago an 18oz Japanese Zimbabwean cotton wouldn't have made it through an hour on the store, even at $175, and at this rate they'll probably be up through the weekend. Especially if new customers go to the community page after finding it.

Either way, I miss seeing you guys over in the community page, Gustin has certainly lost something special, and I can't even tell if they've noticed. I hope they've found this board by now, and are looking through what's going on -- including how bummed many of their formerly strong supporters are. It's been truly shocking to see the shift in the relationship between a company this size (read: small) that was built around community, and it's customers. While it's been brewing for a few months, and maybe they've put all the improvements in place that they need that will fix all the problems we've seen. With a three month delivery cycle, though, it's pretty difficult to prove you've done what you need to to regain that trust when you're not talking about it, and not openly communicating with your customers. I've seen a lot of kickstarter projects go sour really fast due to lack of communication, but that's the nature of crowd-funding. I hope they get it back, but chambray ball-caps and Horween totes aren't a sign that they're developing in the same direction I am.

Same boat with Downtown Browns.. shipping changes were already locked in yesterday but I got no eMail confirming as much. First time.. maybe they're going through "special customer processing"

My chinos just showed up one day...